Wasn’t sparkling clean, but was sufficient

Great location, big room, nice in-room amenities

Stayed in February 2024

During the night ir was cold. We put the heat but for some reason it didnt work properly

The location is great, very clean and the staff are great

Stayed in January 2024

Lack of real cups or glasses. Paper ones are not very welcoming.

Location was useful for getting to the sights easily. Room was clean and staff very helpful.

Stayed in November 2023

The hotel advertised a $15 breakfast buffet, but that was false advertisement. There was no buffet! The breakfast food was packaged like cafeteria food. Also, there is no business center or walk-up computer to print your boarding pass.

We liked the convenience of the kitchenette and the entire hotel was clean. Excellent location to access the bus and train. We were in walking distance, approximately 10 minutes, to CVS, Walgreens, Trader Joes, and Whole Foods.

Stayed in November 2023

The room was oddly shaped and difficult to move around with furniture.

Stayed in September 2023

No in hotel breakfast

Great location. Central to the Mall and George Washington University.

Stayed in October 2023

Location

Stayed in August 2023

Noise level. See above

We were very happy with the hotel with one exception, the location. We had a room on the street side and the traffic, both foot and street were extremely loud. On our next trip we will ask for a room towards the back of the building otherwise everything was wonderful.

Stayed in July 2023

$40 parking and not close to the hotel. I would look for.places with parking next time.

The hotel was good and close to everything.

Stayed in July 2023

Sleepers should have been provided.

The location (close to metro) was very useful. The room-size and facilities were impressive.

Stayed in July 2023

Nothing

Clean and comfortable room.

Stayed in May 2023

Parking around the area was terrible, the hotel would provide it but was too expensive. The night shift was too lazy to assist for the needed complements.

Great location. Big queen beds.

Stayed in April 2023

No complaints

N/A

Stayed in January 2023

receptionist was very nice

Stayed in December 2022

Room service was advertised which was one of the reasons I booked but there was none available

Comfy clean room and helpful reception.

Stayed in January 2023

staff were not as friendly as I would have liked , had to pick up our own toilet roll and cups , no room service available one day . also did not like the Cuba bar next to hotel , people outside till 2 am , couldn’t sleep , happened most nights , no double glazing on windows to keep noise out

room was nice and facilities

Stayed in October 2022

would be great to have plates and utensils to use in the room as there is an microwave and a sink.

Situation close to public transport and main activities

Stayed in October 2022

The bar below smoky and overpriced

The room was clean and inviting

Stayed in August 2022

Nothing really

Renovated, super clean and quiet

Stayed in July 2022

Facilities were basic. Hotel was expensive but I assume that’s what you pay in Washington

Location and Staff

Stayed in July 2022

Housekeeping not as standard and had to be asked for at the hotel. Didnt have to pay for it but would expect it to be included. Bathroom needed fixing up as the tap was hanging off the wall

The location was fantastic. The room was pretty spacious and the air con was great. Bed very comfortable.

Stayed in June 2022

That is was just one bed and was expensive

Nothing really

Stayed in June 2022

Well, due to soap & coffee pod shortages in the room, I asked the front desk if I could get some needed supply. Yes, it’s DIY, come to the lobby & pick it up yourself…. and bring your own bag to carry the stuff. The young woman was disgruntled to go get said supplies from the closet behind the front desk. The lobby was completely empty but maybe she was working on the coffee pod inventory. She rationed (2) coffee pods, (2) shampoos and (1) conditioner. This simply confirmed that the supply & shipping woes that have plagued our pandemic lives is at a critical stage and continues to impact the hotel and service industry. I hope this location gets the much needed supplies so guests are comfortable and would want to return again. Maybe the employees will be more polite and provide pleasant service. I only asked for the bare minimum and expected very little.

Pandemic travel accommodations are still difficult, even as we move forward with less travel restrictions. The best part of the stay was a very good bed & pillows. Maybe due to employee shortage, the following small details were wanting: 1. The building frontage sign says West End. Only GPS tells you’ve arrived at your destination on New Hampshire Ave NW. As you approach the door, to the right is a small sign you might miss - Tapestry Hilton. When you get an invoice, it says Best Western. Aha. Now it made sense. This is a high-end budget hotel in NW Washington, DC. 2. No help with your luggage. Two clerks at front desk were glued to their chairs & small lobby is empty. You have to grunt & heave ho from the outside steps to another set of lobby steps. Not ADA compliant. No ramp for you. 3. Again, the best part is a nice, clean bed. In the bathroom, you get (1) square of tiny hard soap, (1 )shampoo, no conditioner & a different brand of (1)body lotion. (2) bath towels & hand towels. I was booked for (5 ) nights and this was disparaging. 4. The mini kitchen Keurig machine is lovely. You get (2) paper cups, (1) coffee pod, (1) decaf coffee pod & (1) black tea. No fighting with your mate so claim your pod immediately.

Stayed in May 2022

In room coffee maker was dirty expensive snacks.

Friendly and helpful front desk employees, comfortable beds and good location.

Stayed in May 2022