Provide a decent breakfast at the restaurant.

Great, spacious, comfortable room. Housekeeping and cleanliness was outstanding. Completely updated. The restaurant is a loser for breakfast- awful. At 9:00 am they ran out of orange juice. French toast served ice cold, I left it and ate elsewhere for the rest of our stay. It’s unfortunate because would have been convenient. You’re hard pressed to find any restaurant close by.

Stayed in January 2024

The staff was friendly and the hotel was comfortable. The room was small but I did expect it considering the hotels age so I do not consider that a negative.

Stayed in January 2024

I had trouble finding a pharmacy so it was a little far from the center of things

It was clean and comfortable and I loved the streaming on the tv

Stayed in November 2023

The bathroom was entirely too small. No place to put my toiletries. The “restaurant” associated with the property is not owned or run by Westin, apparently. It was completely understaffed with surly, apathetic employees. I ordered a yogurt parfait only for breakfast and it took over an hour. Cancelled dinner plans there that night as I did not want a repeat.

The room was clean, the bed was comfortable.

Stayed in July 2023

Just a little bummed that my fave bar in Columbus was remodeled into an Italian restaurant. It was still tasty though.

Rooms were spacious, clean, and kept.

Stayed in June 2023

See above.

Small rooms and noisy air conditioning.

Stayed in May 2023

the room service was served in brown paper bags, with no style or grace ! terrible!

beautiful decor and cleanliness

Stayed in December 2022

There was a wedding when we were there and it was extremely noisy until late at night. Our room had no view (brick wall). Bed was extremely uncomfortable, to the point that we were sleep deprived (the noise drifting up the HVAC system from the wedding prob didn’t help, but it was mostly the bed that was the issue). Rooms need a refresh—peeling wallpaper in bathroom, etc. All of this would have been forgivable (since it’s an older hotel) if the bed hadn’t been so uncomfortable. It seemed like an old mattress vs a poor quality mattress but could have been both. We slept very little the whole night and driving home sleep deprived was not fun. Also at the restaurant, we had one standard breakfast, one coffee, and a side order of potatoes and fruit to go. With a generous tip, the total was $60–which is high for the area; ex: $12 for a dish of fruit salad. Not sure if a tip was already built in and we missed that and tipped again but service was great so it’s okay lol. The food was well prepared and service was friendly and efficient. We had read on reviews before our visit that the standard rooms are extremely small without room to walk around without moving luggage, so we upgraded to a larger executive “suite” (standard room with a long hallway plus 2 wingback chairs and a desk) since we had two large dogs with us. So that brought our total for one night to over $300 plus $32 for valet parking. Felt more like big city prices than Columbus, which would have been ok (especially given that they are dog friendly and don’t charge extra for dogs) if bed had been better. One last thing… I brushed my hand on the back of one of the chairs walking over to the coffee area, and got a pretty yucky cut. I was trying to figure out what caused it—upholstery nail etc.? I think it may have been some hardened upholstery glue on the back of the chair, oddly enough. Superficial, not too painful—just a bit surprising and a good bit of blood from the flap of sliced skin.

Very friendly staff; early check in as we had requested; dog friendly; beautiful lobby/common areas; great location; green space across the street for dogs and walkable area; complimentary coffee in the lobby. Did I mention the friendly staff? They were fantastic—so welcoming to us and to our pups, gave them treats, etc. I forgot my toothbrush and the front desk was happy to give us one. They also were very helpful with requests such as change for valet and housekeeping tips. Highlight of our visit was def the staff!

Stayed in November 2022

Room was very small for the price and very long hallways, we had to turn down three hallways to get to our room and had to pay 30 dollars a night to park, that should have been explained in the rental agreement.

Location was great to walk to the jazz and rib fest

Stayed in July 2022

loud ac system

location

Stayed in July 2022

The drain issue was not a new one. When I had my shower there were hairs all over the bottom of the stall and in corners where they had settled after the shower had drained. Coffee had been spilt by a previous guest and the stain was down the side of the bed on the bed skirt. The hotel bar was a trolley with alcohol behind a counter but Ben the bartender was amazing. There were cords for lamps? Running along the floor under the tables and you tripped on them A $16 breakfast was advertised but only a $10 buffet was offered. The hotel is mostly a business district so a fair walk to shops, restaurants and cafes etc Guest parking was $32/night. Rick was amazing but parking around the back and outside of the hotel so a bit of a wait

Staff was friendly and helpful. Comfortable bed. We had a plugged drain issue and it was dealt with in a timely fashion

Stayed in May 2022

No food available Mon & Tue

near courthouse

Stayed in February 2022

small rooms

convenient location clean quiet

Stayed in February 2022

Bed was awful. sagged into the middle, Our backs hurt in the morning. Restaurants were closed and nearby places where kind of sketchy.

Really nice staff. Pet friendly.

Stayed in December 2021

Frist walked in and thought, the room is small, had king bed. Noticeably loud air conditioner and toilet. No view, looked into courtyard facing mechanical equipment.

The style of the hotel, old era.

Stayed in August 2021

The king bed took up so much room we had to walk sideways around it to get to the dresser, window, air-conditioner and table. My husband and I both hit our knees and foot on the bed. This room was way to cramped.

The lobby was beautiful and the staff was friendly. The valet was super nice and very polite.

Stayed in April 2021

Food was expensive and the quality was poor

Location was good

Stayed in April 2024

Beds horribly uncomfortable, small room barely squeeze between bed and dresser. Security light from building across the street kept room from getting dark keeping us awake.

Location and staff were wonderful

Stayed in April 2024

My car was broken in to during my stay. I had to contact the hotel multiple times and the valet service multiple times to get a resolution. That is unacceptable. They should have made an effort to contact me before i ever had a chance to call them. Highly unprofessional. Will never stay here again.

The hotel itself was great. Very nice room and the staff was excellent.

Stayed in January 2024

I have no response

I like walking into a lobby that is really a lobby, that gives the feeling of respite from the rest of the world. I also particularly like having a cozy small room so that my things don’t get scattered.

Stayed in January 2024

The room was dingy and the bed was saggy. The elevator was broken for the duration of my stay.

The bar was comfortable and inviting. The staff were all pleasant.

Stayed in November 2023

BREAKFAST

BED

Stayed in November 2023

The restaurant is understaffed

Beautiful lobby; small, cozy room; I very comfortable bed with firm mattress and soft, warm coverlet. Everyone at the front desk is friendly and helpful, as are her the doormen.

Stayed in November 2023

Rooms are a little dated.

Great location and the hotel is beautiful.

Stayed in October 2023