Maybe just Denver but a lot of homelessness outside the hotel and didn’t feel particularly safe

Beds soooo comfortable

Stayed in April 2024

When we arrived, only one elevator was working.

The location was great and the rooms were nice.

Stayed in April 2024

Nothing

The property is very high standards has very good standards that they hold there employees to also watch cars all night long!doesn’t matter the time and also the pool is amazing and it’s cool it’s on the top floor of the building and it’s inside and out doesn’t matter the weather heated and etc.

Stayed in March 2024

very friendly staff and comfy bed

Stayed in March 2024

Customer service when ordering room service or asking for our room to be cleaned and never was had to call three times

Clean and very nice.

Stayed in February 2024

Just a couple of things, let the Hotel down a bit. No slippers in the room when there is a spa so you have to walk down bare feet. The service at the bar was slow and unenthusiastic. No cutlery in room Limited drawer space for clothing

Good location, nice bed and mattress, good shower and facilities. Good parking and valet.

Stayed in February 2024

Had to pay for wifi if you weren’t a hotel member

Roof top pool

Stayed in December 2023

We asked a few questions and it was weird that nobody knew anything about the area. The front desk couldn’t answer most of my questions about, a local sports bar to watch a game or any info about the tour at Empower Field. The waiter in the restaurant didn’t know the answers but he went out of his way to try and find out for us. He was really sweet. For the rooms… they were very nice BUT the drawer space was awful. Two drawers by the front door that were super deep but shallow. Our Door also had to be slammed to get it closed and it got left open twice because we thought it shut but didn’t actually latch. Room 903. Wished there was some items at the restaurant that were more casual to eat, that would appeal to a 9 year old also.

Employees were very nice, gym was great, pool was heated and very cool, beds were comfy.

Stayed in November 2023

THE LOCATION IS EXCELKENT. THE RATE WAS BETTER THAN EXPECTED. THE ROOM WAS COMFORTABLE.

Stayed in October 2023

Cost of parking / parking situation

Stayed in July 2023

The extremely bright lights in the bathroom are horrible! Please change them.

The room and staff were great! loved the coffee bar and 2 free coffees. Great location very close to16th street. The property felt very safe and it had a great restaurant. Delicious food! Great bar!!

Stayed in October 2023

Parking was expensive but necessary.

Swimming pool was great and the room was spacious.

Stayed in August 2023

The price! Didn’t realize Taylor Swift was in town and we literally paid the price!

Didn’t use the breakfast we went outside

Stayed in July 2023

street work outside makes it difficult to reach property and parking is a hassle if you don’t do the valet option

clean and comfortable. on brand Westin accommodations

Stayed in July 2023

My problem was right when I arrived- complete construction/ no amenities, i contacted booking immediately as I didn’t bother to even use the room and booking refused to refund- even after the Westin had no problem with it

Stayed in July 2023

Hotel is under construction and they don’t mention it until after you have booked. Rooms booked through site are rooms with attached doors. Parking is across the street if you don’t want to do Valet. Wifi is only for direct booking otherwise you have to pay a fee

Clean rooms and comfortable beds AC worked perfectly and the check in was easy. Staff was very polite. Safe access to floors/rooms with room keycard only. Express check out box made leaving easy.

Stayed in June 2023

Good location and confy room

Stayed in June 2023

The smell of dust from renovations.

Stayed in February 2023

n/a

the location

Stayed in January 2023

staff was overworked/too busy

great location. lovely pool.

Stayed in August 2022

on our way out the card wouldn’t work and we had to take the stairs

view

Stayed in September 2022

No complimentary coffee available in the morning and no umbrellas at the pool area. In that heat and sun, umbrellas are a necessity.

The location was great; close to Union Station where our tours left from; where shuttle to Red Rocks left from; and walking distance to Coors field and museums.

Stayed in September 2022

$46 per day for valet parking when the valets were so busy we actually accessed our own vehicle most of the time - that kind of sucked. So did the lack of staff to help with luggage when we arrived. The property is also in need of a refresh, which is apparently scheduled for next year.

Love the Heavenly bed and covers, love the shower Westin showerhead (we have enjoyed the same one in Dallas, Costa Rica, and Denver in the last few weeks alone!) Location right on the 16th Street Mall is perfect for enjoying downtown. We ordered room service one morning, and our breakfast arrived within 5 minutes of our order!

Stayed in September 2022

needs to be updated. loud banging a lot

Stayed in August 2022