845 Bush Street, Union Square, San Francisco, CA 94108, United States of America
#12 of 223 hotels in San Francisco
Guests' ChoiceBased on 852 hotel reviews
8.9Cleanliness
9.2
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
9.3
Value for money
8.8
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 9, 2024
William
Australiathere was nothing wrong with the hotel ,really comfortable
it was a very cosy atmosphere
Stayed in May 2024
Reviewed: May 7, 2024
Graham
United KingdomWe were fortunate - our room was a very good size. The breakfast was always good quality, varied and fresh. The staff were all approachable, friendly and helpful. The complimentary 'happy hour' in the evening was most welcome!
Stayed in May 2024
Reviewed: May 6, 2024
Dervla
United KingdomFunky, clean and friendly hotel in a fantastic location.
Stayed in May 2024
Reviewed: May 4, 2024
Denise
United KingdomLocation up a steep hill
Pleasant and comfortable
Stayed in April 2024
Reviewed: May 4, 2024
Behl
IndiaSuperb location. Well laid out spacious room with a nice fireplace. Excellent sitting area for hi-tea and breakfast. Very hospitable and friendly staff.
Stayed in April 2024
Reviewed: April 30, 2024
Allison
United States of AmericaThe breakfast was great! The bed was so comfy and the decor was adorable
Stayed in April 2024
Reviewed: April 27, 2024
Deanne
New ZealandNothing at all.
Everything.! This is the coolest boutique hotel ever. The bed was super comfortable, the staff very friendly, breakfast is simple and tasty, good safe location. Will stay here everytime we visit San Fran from now on.
Stayed in April 2024
Reviewed: April 22, 2024
Elena
United States of AmericaCarpeting - a little bit shabby
Loved the room decor! Pulled the chairs up to the fireplace on a rainy afternoon and it was very cozy! Bed was high and comfortable - I like it. Fabulous location for proximity to shopping. Excellent restaurant recommendations by the staff.
Stayed in February 2024
Reviewed: April 22, 2024
Anastasiia
UkraineInteresting style, pretty good breakfast comparing to other US hotels, pleasant employees
Stayed in April 2024
Reviewed: April 8, 2024
Sl
ChinaWasn't a big fan of the bed, mattress didn't quite have enough support.
Quite a lovely cozy British style inn. A gem find in the heart of San Francisco. The staff is very friendly, and the inn has a large common area that is quite comfortable to work/relax in, complete with couches and fireplaces, and there is a happy hour with wine and cheese. Free coffee and a variety of tea is available all day. The room itself has decent noise insulation.
Stayed in April 2024
Reviewed: April 3, 2024
Alexandra
AustriaEverything was great
Staff
Stayed in March 2024
Reviewed: April 1, 2024
Joanne
United KingdomIt's quite an old building so the single pane glass windows let in noise at night time but this can't be helped for such an old beautiful building
The situation was perfect we was able to walk everywhere we wanted to go. All staff very friendly and accommodating. Bonus of the wine and cheese evenings which we thoroughly enjoyed. Rooms were huge each had its own character, very well thought out. Great buffet breakfast.
Stayed in March 2024
Reviewed: March 25, 2024
Ling
United KingdomLack of options for breakfast
Very good location, nice neighbourhood. Was noisy at 5am at first night (Wednesday) but the following 3 nights were no problem at all.
Stayed in March 2024
Reviewed: March 22, 2024
Aimee
AustraliaNo washing/dryer, room smelt a little old, loud noises at night due to area
Very close to everything, staff very friendly, room facilities great, I felt safe in the building
Stayed in March 2024
Reviewed: March 20, 2024
Timea
HungaryI would change the ripped curtains ( or just put away)
Great location, very nice service and stuff! The room was stylish clean and comfortable.
Stayed in March 2024
Reviewed: March 19, 2024
Steve
United KingdomBit worn round the edges but the original features like the lift and gas fires give it atmosphere!
Quirky hotel in central location. Spacious warm room with interesting 1960’s decor and vibe. Great ‘happy hour’ with free wine and cheese provided in residents lounge each evening 5-6 pm helped guests socialise. Quality cooked and continental breakfast
Stayed in March 2024
Reviewed: March 18, 2024
Marina
RussiaHuge room, fireplace, nice style. Breakfast was a little too modest, but good in general
Stayed in March 2024
Reviewed: March 15, 2024
Liisa
FinlandThis hotel was fantastic not a luxury one but really nice. The hotel staff - all of them - was friendly and serviceminded. The room was large with a small kitchenet. We apprecited that there were bathrobes for both of us. The location was perfect. The breakfast was included in the room price. The porridge was very good. I should have appreciated if there had been also vegetables like tomatoes and cucumber. It was a positive suprise that it was a possibility to enjoy wine and cheese in the breakfast/library room each afternoon
Stayed in March 2024
Reviewed: March 13, 2024
Irina
United States of AmericaThe only one downside of this perfect location: the overnight parking prices are quite crazy.
An attractive atmosphere and color scheme of a British-style home, very different from modern American hotel rooms. The location is nearly perfect: centrally located and quiet without any noise from the city.
Stayed in March 2024
Reviewed: March 12, 2024
Ryan
United States of AmericaDoors were a little thin for noise
So cute and perfect for Valentine’s Day
Stayed in February 2024
Reviewed: March 9, 2024
Clément
FranceStaff was extraordinary. Room was comfy and quiet. Prime location. I’ll keep coming back as usual.
Stayed in March 2024
Reviewed: March 8, 2024
Peggy
SwitzerlandThe hotel was everything I had hoped for! I had a wonderful stay, and very much enjoyed the large room with gas fireplace, and the breakfast area and sitting room. I would definitely return, and have already recommended to others.
Stayed in February 2024
Reviewed: March 7, 2024
Ara
United States of AmericaNothing
Breakfast and quiet.
Stayed in March 2024
Reviewed: March 6, 2024
Barrera
United States of AmericaAll was good. Just the blankets were a little stiff for my taste
Stayed in March 2024
Cozumel, Mexico
Sudbury, Canada
Wangaratta, Australia
Ischgl, Austria
Varenna, Italy
Makarska, Croatia
Christchurch, UK
Wolseley, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content