No place to sit outside, needed additional hangars

Clean and modern decor, convenient location

Stayed in May 2024

We love the Whitney Peak - for its facilities, location, and the fact that it is not a casino hotel. The front desk staff (particularly Frank) are all very friendly and extremely helpful. Valet parking is very convenient and inexpensive (and if you have an electric car, they will charge it for free). The onsite restaurant is great for breakfast or a light dinner. I was concerned when it became a Hilton that it would change, but the guest experience is still just as good.

Stayed in March 2024

Air conditioner could not be utilized and the restaurant was subpar.

Stayed in March 2024

Beds were very comfortable, rooms were clean and quiet (especially considering it was a pet friendly room) and the staff was very nice and helpful. I appreciated the robe and slippers that were provided. Location was great.

Stayed in March 2024

The usb connections for charging devices didn’t work thankfully I brought an adapter to plug in the wall. The outlet was a little difficult to get to but I managed.

The bed was very comfortable. Very often in Casino towns the hotel rooms smell like cigarettes but my room did not, it was a pleasant surprise. The front desk staff were super nice.

Stayed in January 2024

The Whitney parking charges $5 per night, conveniently located a block from the hotel, but it did raise safety concerns. I recommend choosing Eldorado for a more secure option. During our wait for my husband, a homeless man entered the valet lobby and slept on the luggage cart, despite the discomfort of paying customers. We faced elevator issues, getting stuck on random floors, with conflicting explanations from maintenance and the front desk. Maintenance said it was mechanical and front desk said it was our cards. Despite a 15-minute delay to reset our cards, we just wanted to reach our room after a long trip. The room's decor was impressive, though the green contemporary chair was noticeably dirty. Old-style flick switches for lights and malfunctioning outlets were a downside, so bringing your own USB is advisable. Construction noise at 9 am disturbed our sleep, triggering our dog's barking. While the hotel and gym are dog-friendly, the restaurant isn't, likely due to past complaints; however, adding outdoor seating for dogs could boost business.

The decor style is impressively cool, exuding a blend of Western contemporary vibes. Our accommodation was a King suite on the 16th floor, while our daughter opted for a standard king room on the 12th floor. Upon entering the lobby and our room, my immediate reaction was a resounding "wow!"—impressed by the chic aesthetics. The staff proved exceptionally helpful and polite, and the pet-friendly policy was a definite plus. The bed offered excellent comfort, and amenities included a quality makeup mirror, dryer, iron, robes, slippers, as well as a functional fridge, sink, and microwave. Notably, the hotel surpassed others in terms of cleanliness.

Stayed in December 2023

Hard to warm the room for some reason. It wasn’t too cold but even setting the temperature to 80F didn’t heat the room as expected.

Nice property. Clean room. Friendly staff.

Stayed in December 2023

Parking could have been cleaner or included.

Stayed in November 2023

They charged me for an extra Room that somehow mysteriously appeared on my credit card and they said there was nothing they could do about it. paid for a room that I didn't even use. I tried to get help from some there front desk staff, and all they wanted to do was argue and not take any responsibility and did not try to help me out.

Stayed in November 2023

Construction and pounding 7:00am Sunday morning Super noisy!!

Super friendly staff and management

Stayed in November 2023

Room cleaning staff took the shampoo dispenser for some reason. I don’t know why LOL. I call the front desk, but they brought us just the shampoo… no dispenser lol. My wife had them put some in a glass, so it worked out. We never got another shampoo dispenser.

The staff were great. Our room card didn’t work at first and they were quick to fix the problem. The staff are easy to talk to and very friendly. We will up grade our stay to include the Lounge area. We like having a nice quite area to either have breakfast or a drink or two before hitting the town. Matina is great, she remembers my wife from the last time we stayed there. The rooms are always clean and comfortable. We did go out some with this trip but for the most part we just relaxed. Whitney Peak help us do just that. We can wait to come back to Reno and stay at the Whitney.

Stayed in November 2023

Location is great.

We stayed on the 7th floor and the rooms were recently renovated and it was very nice.

Stayed in October 2023

Expensive

Location, climbing gym, decor

Stayed in October 2023

Unprofessional front desk staff. Lack of arrival service—front desk or valet.

Price—size of room

Stayed in October 2023

The comforter on 1 of the beds smelled like it was not clean.

The view was beautiful. The beds were comfortable. The room temp stayed nice and cool.

Stayed in October 2023

I just found it odd that I booked a room with 2 beds because my brother was going to be traveling with me. He ended up not being able to come, which is good because I ended up in a room with one bed (they didn't know I was now traveling alone) but regardless the room was nice and essentially I only needed one bed.

I really loved the location. I was there for the Italian festival and this hotel was right in the heart of everything, so I just walked out front doors and I was there. The room was also comfortable.

Stayed in October 2023

Hard to get to because of a street fair and one way streets.

The room was big. The shower was great. The bed was very comfortable.

Stayed in October 2023

We did not like the parking environment. The parking garage was a short walk but it was not well maintained. There was trash in the stairwell as well as people sleeping in front of and around the entrance. It would not be an issue if someone took advantage of the hotel valet. However, we needed to leave after hours when they were not operating. We do not recommend for single travelers that cannot use valet.

We liked the cleanliness.

Stayed in October 2023

Our bathroom shower door did not close. You should fix it and give people extra towels in the meantime to ensure you don’t have a water or trip hazard problem.

Stayed in September 2023

Taxi service and motorcycle noise however I realize you have little control over that

Very nice room

Stayed in September 2023

Much nicer property than anywhere else I’ve stayed in Reno. Cleaner, more modern, and nice to be in a non gaming property. The restaurant was pretty nice and the climbing gym was really cool!

Stayed in September 2023

The beds made noises when we moved and were not too comfortable.

Spacious and clean room. The fridge was nice to keep our leftovers safe. The view was not too bad. All in all, a good stay!

Stayed in September 2023

Parking garage too far away. Price of parking not good if going in and out during day. Tub did not drain well and the air/heat never seemed to work right or shut off .

The room was beautiful, great views.

Stayed in September 2023

1 elevator was not working so waiting time has increased significantly during peak hours

A very nice, well situated hotel. The staff was amazing and very helpful. Our room was clean and big.

Stayed in August 2023