No warm water at all (even if someone tells you to wait for it). Very noisy at night due to birds and frogs in the garden (and due to the fact that one of the windows cannot be closed). On some mornings, coffee wasn't available - wasn't brewed properly.

We liked the garden, the Polynesian-style interior, the staff, the breakfast, the location.

Stayed in May 2024

The photos provided by the property didn’t match the room we stayed in; the room we were in was spacious but did sway a bit at night. Bedding was clean but the room was in need of a deep clean (carpets, windows, bathroom). WiFi does not work in the rooms.

The beds were comfortable and the fan was powerful. We also enjoyed the lobby cats. Parking was free and the room had a fridge. Felt safe leaving our stuff here while exploring Hilo.

Stayed in May 2024

No blackout curtains and the internal window was covered just by a carpet (so, not much privacy). Not a problem for us, but be aware of a lot of birds noise during the night.

Good cheap option (for Hawaii average). It was all written in the description. So, not surprises.

Stayed in May 2024

Run down

Location

Stayed in April 2024

I didn’t like that the handle to our room for the night was broken, no hot water at all. I also didn’t like the fact that the shower curtain was not in place, which btw, I couldn’t put back so it was left. The parking needs to be a little more convenient for people who are spending their hardworking money to have a staycation.

I like the seclusion.

Stayed in April 2024

The rooms need to be clean deeply since there's a lot of dirt that hasn't been cleaned up in a while! I think that the hotel needs a lot of renovation. It needs a whole new modern look outside and in the rooms... also, the breakfast menu is not bad but it could be better. Overall the hotel wasn't bad but it can be a lot better.

The location and the peaceful area.

Stayed in March 2024

Just a bit noisy due to tin walls. No internet in the rooms, but good connection in the lobby.

Loved the vibe, a very relaxed, eclectic and authentic place. Bed very comfy. Staff were very friendly and helpful. Breakfast was excellent!

Stayed in March 2024

The images of the hotel are miss-leading. Couldn’t find a microwave, the bathroom was primitive. Not many luxurious.

It’s a roof over your head, with essentials. Affordable, very friendly staff and environment.

Stayed in March 2024

No wifi in the rooms.

Loved the authentic, quirky character of the place. Great location, very friendly helpful staff.

Stayed in March 2024

the place needs some paint the walls are a bit thin

the breakfast was great the staff was exceptional

Stayed in February 2024

Through my window it felt like I was living in a rain forest. I enjoyed the fruit for breakfast.

Stayed in March 2024

Breakfast was basic, coffee. fruit, and other breads and satisfying. The bed was comfortable and the surroundings very pleasant. For Hawaii and Hilo, it was economical for a place to stay without busting the budget.

Stayed in February 2024

In poor condition, restoration of an old property. Breakfast was very simple.

Location

Stayed in February 2024

Too expensive as American dollars are costly for Canadians.

Breakfast was fine. Location was very good.

Stayed in January 2024

Staying on the first floor, I could hear the people above moving things.

Location, breakfast, price

Stayed in February 2024

The shower needed a shower curtain and rod.

It was like staying at grandma’s house.

Stayed in February 2024

I did not like the fact that they did not have any cream for the coffee or sugar. I did not like the fact that they did not have a TV and that it took 30 minutes for my water to become warm enough for me to take a shower. It never got hot it was only warm. I did not like that

The staff was very kind. Great customer service skills. The environment is nice.. I love all the trees and the ocean view during the day. It was very laid back and comfortable

Stayed in February 2024

Just very average

Not bad value for money for big island but not great

Stayed in January 2024

Sometimes no hot water for shower. The facilities are out of dated.

Great location, scenic environment and friendly staff.

Stayed in December 2023

The staff (other than the amazing contractor Cody) were rude and unhelpful. I am from the islands and can honestly say this was truly not the aloha spirit. I get that being short staffed is hard, but this went well above having a bad day. If not for the staff, I would have rated this much higher. Friendly service and a great breakfast would have totally lifted this experience.

Wild ginger hotel is rustic, but the building is charming and nestled into lush greens which gives it a great ambiance. They are doing a lot of renovations which I think will help. The place certainly has a lot of potential.

Stayed in January 2024

They warned that it is not a luxury hotel - I just didn't realized that AC, for example, is a luxury for Hawaii. Very, very basic facilities (although perhaps may differ between rooms). But if you are not bothered by rust, peeling paint - it may be a decent value overall.

Some Hawaiian decor and impression that you live in the middle of rain forest - while very close to the center of Hilo.

Stayed in December 2023

Strange art, photography from a male perspective, on all the walls. Felt unwelcoming to me.

Old Hawaii feel, tin roofs, breadfruit tree and ginger in the garden. Things are apparently being upgraded on an ongoing basis.

Stayed in December 2023

The shower was broken and when we had a shower the faucet sprayed everywhere outside of the shower… fixable tho

It’s authentic Hawaiian vibe. It wasn’t the newest hotel but I loved it

Stayed in December 2023

Hotel looked like it was falling down in places, it is in need of renovation. There was not hot water or water pressure in the first room, they did move me to another which was better.

The property was unique, quite old but interesting . The majority of the staff were helpful.

Stayed in November 2023