12545 West Bell Road, Surprise, AZ 85374, United States of America
#5 of 10 hotels in Surprise
Guests' ChoiceBased on 535 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
8.9
Facilities
8.4
Staff
8.9
Value for money
8.3
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 5, 2024
Abbie
AustraliaNot the fault of the hotel but the herd of elephants stomping around in the room above me made it a little hard to sleep. I found the internet to be very slow and often dropped out in my room but worked well in other parts of the hotel.
I would stay here again, the bed was very comfortable, the breakfast was great with many options and the room was very clean and comfortable. The staff were very friendly and helpful.
Stayed in May 2024
Reviewed: May 4, 2024
Siaosi
United States of AmericaI really don't like the breakfast area. It doesn't have enough table or chairs to accommodate everyone during breakfast.
Breakfast was ok
Stayed in April 2024
Reviewed: May 2, 2024
Brian
CanadaWindow coverings
Everything
Stayed in April 2024
Reviewed: May 1, 2024
Butterfield
United States of Americavery spacious room, quiet
Stayed in April 2024
Reviewed: April 27, 2024
Selena
United States of AmericaThe room didn't have a usb charger.
The breakfast was simple and also good taste. The room was nice we enjoyed our stay. The living room was small, and we were able to close the door to the bedroom. Guest could use the restroom without going thur the bedroom, which was great. The second vanity was a great bonus. I would stay again. The parking lot had a great amount of lighting we felt safe.
Stayed in April 2024
Reviewed: April 22, 2024
Jhines
United States of AmericaSuite was clean, well appointed, convenient & quiet. Free breakfast was much better than average. Staff was excellent, and went above & beyond to find & forward a briefcase we'd left behind.
Stayed in April 2024
Reviewed: April 19, 2024
Mk
United States of AmericaBreakfast was sad. Left and went to McDonalds so that says something. There was no hot water for tea out in the morning before breakfast service but they had 4 kinds of coffee (2 flavored/1reg/1decaf)
First the Good. The hotel was what we expected and needed for our one night stopover. Clean room comfortable enough bed and nice grounds to walk around to stretch your legs. Close to some decent dining.
Stayed in April 2024
Reviewed: April 13, 2024
Debra
United States of AmericaWe needed to be at our Pickleball State Tournament at 7 am. Disappointed the free breakfast on Saturdays didn’t start until 7 so no breakfast before we played.
Very quiet. Never heard any running or yelling in the halls. Beds were very comfortable.
Stayed in April 2024
Reviewed: April 4, 2024
Jamie
United States of AmericaBreakfast setup. Oatmeal was like water
Rooms and staff
Stayed in April 2024
Reviewed: March 30, 2024
Kathleen
United States of AmericaCould get noisy. Wonky toilet flush.
Comfy beds. Hot breakfast. Good people. Popular swimming pool.
Stayed in March 2024
Reviewed: March 29, 2024
Annetta
United States of America1st room was too far from lobby, was relocated to another room & lower price
room relocation
Stayed in March 2024
Reviewed: March 29, 2024
Claude
United States of AmericaAs with most updated motels it would be nice if more USB ports were available. The room was clean except for some pretty heavy residue on the bathroom fan. There were some minor issues with fixtures being loose.
The rooms were clean and very good size. The staff were very friendly and helpful. The location was very good and the breakfast was excellent. The pool was nice and the complex was very quiet.
Stayed in March 2024
Reviewed: March 27, 2024
Scott
United States of AmericaAll the breakfasts were very undercooked. Birds droppings everywhere on the patio. Hallways smelled mildewy.
Location was great. Room was a nice size. Room seemed clean.
Stayed in March 2024
Reviewed: March 27, 2024
David
United States of AmericaClean and spacious. Nice pool just needed more loungers.
It’s proximity to everything we were there for.
Stayed in March 2024
Reviewed: March 26, 2024
Michael
United States of AmericaThe exercise room did not have a great deal of equipment
The breakfast was very good. The pool was large and there was a Jacuzzi. The area was easy to get to and close tot he ballpark which was our main reason for coming. Surprise is a long way from downtown Phoenix, but there were the amenities in the area one could want.
Stayed in March 2024
Reviewed: March 24, 2024
Elizabeth
United States of AmericaPool too hot
Breakfast
Stayed in March 2024
Reviewed: March 4, 2024
Dawn
United States of AmericaBreakfast could have been better. The shower and shower head were terrible.
Room
Stayed in March 2024
Reviewed: February 26, 2024
Brian
United States of AmericaBreakfast was the best.
Stayed in February 2024
Reviewed: February 25, 2024
Banse
United States of AmericaNoise,
Room was ok as noisy room, hallway was loud when time to sleep as people talking , even 2 am people coming in & out hallway. Bed , the king was best, breakfast. Excellent.
Stayed in February 2024
Reviewed: February 13, 2024
Kelly
United States of AmericaBreakfast was meh.
Comfortable clean room and quiet. Bed was good.
Stayed in February 2024
Reviewed: January 28, 2024
Rob
United States of AmericaWorkout room was out/service
Decent breakfast. Had waffle maker.
Stayed in January 2024
Reviewed: January 27, 2024
Charity
United States of AmericaHallway was a little dirty
Location
Stayed in January 2024
Reviewed: January 26, 2024
Amabelle
United States of AmericaNo comment
The place is good and the location is accessible to the stores and restaurants
Stayed in January 2024
Reviewed: January 18, 2024
Ardensgrandma
United States of AmericaComfortable beds
Stayed in January 2024
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