605 Viox Road, Erlanger, KY 41018, United States of America
#2 of 8 hotels in Erlanger
Guests' ChoiceBased on 825 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
8.7
Facilities
8.3
Staff
8.6
Value for money
8.3
Free WiFi
7.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 12, 2024
Charla
United States of AmericaThe bed was hard and very uncomfortable.
Hotel was very clean and front desk staff was very nice. Breakfast was good.
Stayed in May 2024
Reviewed: April 28, 2024
Jessica
United States of AmericaBed could have been more comfortable. Key card was finicky and a couple of the lamps were broken in our room. Super strong smell of chlorine from the pool which could almost be smelled in the room we stayed in since it was close to the pool.
Great location, right beside the highway but very quiet. Room was spacious, pool was a nice temperature. Staff was courteous and friendly. Check in and check out was simple. Really enjoyed having 2 tvs in the king suite so I could watch one thing and my kids could watch something else.
Stayed in April 2024
Reviewed: April 24, 2024
Curtis
United States of AmericaThe bathroom was clean but the fixtures were a worn i.e the shower controls were loose, the ring around shower control was detached from wall.
It's in a busy area (near airport and interstate? but this place is insulated beyond all belief. There is no airport or traffic noise in the hotel room whatsoever. Room and bathroom were very clean. Temperature was easy to maintian.
Stayed in March 2024
Reviewed: April 22, 2024
Barbara
United States of AmericaThe bed in 325 needed to be replaced. The side closest to the bathroom had a deep dip. I told the staff at the desk and they said they would tell the appropriate person. You can't tell how bad it was till you lay on it.
Nice staff. Helpful
Stayed in April 2024
Reviewed: April 19, 2024
Heidi
United States of AmericaThe breakfast was the only no so great thing, but they did have several options. They were out of a lot of other items though (juices, yogurts, muffins) and what was there was not very tasty (scrambled eggs especially). On a scale of 1-10 for continental breakfast, it was only a 4 in my opinion, and I'm extremely non picky when it comes to food.
Everything was clean, staff was great and very helpful. The pool was clean. The beds were comfy, the room and bathroom was clean. Noise level was normal. I have no "complaints" at all.
Stayed in March 2024
Reviewed: April 8, 2024
Shalom
IsraelLocation
Stayed in April 2024
Reviewed: April 4, 2024
Loretta
United States of AmericaUnfortunately the fire alarm went off at 3 a.m.
Needed some type of breakfast meat.
Stayed in April 2024
Reviewed: March 27, 2024
Cassandra
United States of AmericaKeys did work multiple times.
Affordable and clean for a last minute stop!
Stayed in March 2024
Reviewed: March 25, 2024
Straw
United States of AmericaLots of things in minor disrepair, curtains were torn, handles were all loose.
Great staff, clean pool area, awesome shower pressure.
Stayed in March 2024
Reviewed: March 24, 2024
Phillip
United States of AmericaBreakfast was marginal, compared to other national hotel chains we use. Bathtub had soil in it that made us think it might not drain well. We didn't use it.
Room was comfortable, and despite being close to an expressway, was quiet. Room was clean.
Stayed in March 2024
Reviewed: March 21, 2024
Hann
United States of AmericaThe old Viox Road address is still shown on the web and that caused some confusion in locating the hotel which now has an Atlas Road address. In addition, I was given a room with bathroom setup for a handicap - I am not handicapped. However, I did not realize this issue until I got settled into my room and, therefore, did not request a room change.
The breakfast included in my room rate offered a good selection of breakfast choices.
Stayed in March 2024
Reviewed: March 9, 2024
Combs
United States of AmericaProbably,my only concern, was the bed feeling on the hard side. Again, thats us with our health issues.
The room was clean, which was my top concern, decor and lighting were nice. Having some health issues, the bed felt a little hard for my best comfort sleep. But we managed. We were close to front exit and pool, I wish I would have had a swim suit, I would have used it.
Stayed in March 2024
Reviewed: March 4, 2024
Deseraye
United States of AmericaPool was freezing cold & smelled heavily of bleach. There were also no towels in the pool area.
Beds were very comfortable, the room was clean, & the shower pressure was great. Breakfast was great as well. Staff were very nice.
Stayed in March 2024
Reviewed: February 26, 2024
Frazier-braun
United States of AmericaVery thin blanket on bed, no extras provided in closet. Pool and pool room were frigid. Breakfast sausages not fully cooked.
Convenient location and reasonable price. Liked that breakfast was included. Room comfortable. Service friendly.
Stayed in February 2024
Reviewed: February 23, 2024
Kirk
United States of AmericaThe price was good and the morning receptionist said as nice and friendly.
The front receptionist did not want to be bothered to talk with me. She was over all nice but could use work on making small talk. I was asking questions and she answered but did not smile and seemed annoyed by my checking in.
Stayed in February 2024
Reviewed: February 10, 2024
Minho
United States of AmericaGood! Reasonable!
Stayed in November 2023
Reviewed: January 29, 2024
Natalie
United States of AmericaStains on the couches
Stayed in January 2024
Reviewed: January 29, 2024
Logsdon
United States of AmericaThe pool area was cold there was also remodeling work I assume going on above my room so at times it was loud. Not much to choose from for breakfast and the coffee cups they supplied was tiny,
Good location friendly staff
Stayed in January 2024
Reviewed: January 23, 2024
Brandy
United States of AmericaNa
The ceiling in the bathroom was flaking off. The trim was up and we kept tripping over it to get out of the bathroom. It smelled old.
Stayed in January 2024
Reviewed: January 20, 2024
Gerald
United States of AmericaBreakfast was not restocked promptly.
The customer service was outstanding and when the thermostat in my room wasn't working, I was immediately given another room.
Stayed in January 2024
Reviewed: January 7, 2024
Kecia
United States of AmericaBathtub had a slow drain. Pool room was cold and the pool water was not warm. The exhaust fan in the bathroom did not work. Breakfast began at 7, later than we eat breakfast. Also, appears to be a spot of blood on the bathroom trip above the door.
Super hot water and high pressure in the shower.
Stayed in January 2024
Reviewed: January 6, 2024
Babette
United States of AmericaThe young receptionist could orient clients better. Where the ice machines are etc.
The shower pressure, heat and massage head. The breakfast was great as well.
Stayed in January 2024
Reviewed: December 30, 2023
Sandra
United States of AmericaMy brother said coffee was cold, an eggs had no taste.
Did not eat breakfast. .
Stayed in December 2023
Reviewed: December 1, 2023
David
United States of AmericaThe breakfast was mediocre and unappetizing. There was a strong flowery smell that irritated my allergies.
the hotel was clean and comfortable. The bedroom was impressive with it's high ceilings and pretty window treatments. The shower was fantastic.
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content