The room was not very clean yes it had fresh sheets and towels. At first glance it looked very good, but the baseboards were extremely filthy. The safe didn’t work. There were no chairs to sit on just the desk chair and the beds.

Location

Stayed in May 2024

The room was nice and clean, the bed super comfy. We had an issue the first night with the guests above us, I think they were wearing cement sneakers and moving furniture,,,,at 3 am. I mentioned this to the front desk staff. Our second night was blissfully silent. They moved the guests from above us. I was very impressed. The front desk staff and manager were all very pleasant and smiley...Oh and the bathroom sink was draining slowly so I mentioned that as well and a maintenance worker came and fixed it toot sweet. Very professional and friendly! All in all it was an excellent stay.

Stayed in May 2024

The pool area was too steamy.

Perfect location. Rose at the front desk was so friendly and helpful! The front lobby was very modern and spacious. Will stay again when in the area!

Stayed in April 2024

Very dirty hotel, breakfast didn’t have many choices

Location

Stayed in May 2024

The idea of serving breakfast starts at “ 7 am” to me doesn’t look good. I mean cmon some people wake up early and gotta go do their daily tasks and need breakfast early. They should start giving breakfast at least 6 am.

Very affordable and location is very good.

Stayed in May 2024

Great location.

Stayed in April 2024

Paper thin walls

Free full breakfast

Stayed in May 2024

The parking lot felt a little scary at night twice seen people out in the lot hanging around and smoking pot

The location was great the staff was outstanding, breakfast was good only problem was you wanted to get there before the foreigners got there they took everything plus

Stayed in April 2024

For our top rated hotel, on this holiday so far, it was surprising our room wasn't serviced.

The location was great. Nice walking distance from the falls. The room was huge and well equipped with a great shower, too. Beds were very comfortable too. Large selection for breakfast and a heated indoor pool looked inviting however we were so busy sight seeing we didn't get time for a dip.

Stayed in April 2024

It was all good

Location was great, staff were friendly

Stayed in April 2024

Beds/Pillows were not as comfy as expected.

American breakfast was good

Stayed in April 2024

I really like everything

Love it

Stayed in April 2024

The walls were paper thin, so you could hear EVERYTHING in neighboring rooms and in the hallway. Now, Niagara being the honeymoon capital of the world… it might not be related, but it’s a G-rated way to describe the situation. One in our group had VERY ENTHUSIASTIC ‘honeymooners’ next door and got literally no sleep (they went for hours, and excessively loudly, both nights). The breakfast area is too small for the size of the hotel, so plan on that possibly being an issue. Front desk staff could be friendlier - they were ok, but not the epitome of hospitality, more like ‘fine, since you’re already here, I’ll do my job, but don’t expect me to pretend I’m happy about it’.

The location was amazing, rooms were clean, beds were comfortable (with a large selection of pillows of various firmness - can’t go wrong!)

Stayed in March 2024

N/A

Good location. Walking distance to the falls .

Stayed in April 2024

The dining facilities are too small

Very close to the Rainbow Bridge and good value

Stayed in April 2024

I could hear my floor mates often... walls are thin. I would like more fresh fruit and veggies at the breakfast table. The pool was dirty (lots of hair in pool). Our keys didn't work on the last day... we had to go to front desk.

Love complimentary breakfast, price of hotel. Front desk staff was lovely and cleaning staff was friendly too.

Stayed in April 2024

Breakfast was abysmal! No other word for it. Tasteless eggs, tiny pancake long line for toast, cereal and that was it! A bit of hair on the bathtub and behind the toilet. No shutter blinds in room

It was extremely spacious, clean to an extent and quite modern. About 10mins walk to the Falls. Good ambience. Definitely comfortable and won't mind staying again if breakfast is improved or maybe scrapped as not okay at all

Stayed in April 2024

We were in a ground floor connecting room and we could hear everything happening in the room next to us - even regular conversation level noise. Would recommend asking for a room on a higher floor that doesn't have the connecting room.

Clean, friendly staff, very conveniently located

Stayed in March 2024

You can hear people walking in the room upstairs- they must have been elephants actually- they were so loud. Breakfast was served on paper plates! Unbelievable! Waste of paper or laziness ? I think that is only possible in US.

Good location, comfortable beds

Stayed in March 2024

Safe didn't work, desk clerk hung up on me because she was "busy" and couldn't get near the breakfast. No muffins etc.

Location

Stayed in March 2024

The one lady at front desk had additude...other than that everything was great

Clean, friendly,

Stayed in March 2024

The pool was closed both days. Car got broken into in the parking lot.

The staff were all friendly. The breakfast was good and fast bringing out more food for the buffet. Very clean hotel.

Stayed in March 2024

The breakfast was not so good: coffee not strong enough, no cheese, no fruit….

Close from the falls easy to go both side on foot .

Stayed in March 2024

Over chlorinated pool/ made kids eyes throat Hurt/ dyed my niece green bathing suit yellow

Staff was amazing

Stayed in February 2024