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  5. Reviews of Four Points by Sheraton Nashville Airport

Reviews of Four Points by Sheraton Nashville Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

800 Royal Parkway, Nashville, TN 37214, United States of America

#137 of 197 hotels in Nashville

Guests' Choice

Review Score

Based on 142 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.5

  • Value for money

    7.8

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 12, 2024

    8.0
    I didn’t receive the room I requested. The room that I requested should’ve had a sleeper couch
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was good !! It could’ve closed at 10:00

    Breakfast was Very Good. Maybe close at 10:00 Especially when you’re not on business

    Stayed in May 2024

  • Reviewed: April 28, 2024

    7.0
    It’s was okay
    • Business trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was not clean,

    It was close to where I had to go

    Stayed in April 2024

  • Reviewed: March 1, 2024

    9.0
    it was very clean and the customer service was phenomal
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    i liked it all

    clean friendly service

    Stayed in February 2024

  • Reviewed: November 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    Gym needs updating.

    comfortable bed. Staff excellent!

    Stayed in November 2023

  • Reviewed: June 12, 2023

    9.0
    Great hotel with lovely staff
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 2 nights

    The hotel is a 15 minute drive from the airport which is why I chose it, I knew I’d be coming in from a very long 24 hours of travelling and I didn’t want I muck about driving Downtown. Car parking was free and plentiful. The guy who checked me in was fabulous, I couldn’t have had a better welcome. My room was big, clean and comfortable, great shower and comfy bed with lots of pillows. Fridge, coffee machine and toiletries. I loved the bar where the barman was also fabulous (was this a theme….?). There was no food on offer in the bar but I was given some menus and I ordered a pizza for delivery and I ate it in the bar. It took me about 25 minutes to drive Downtown from here. It was quiet at night, I slept well. I’d definitely use this hotel again.

    Stayed in June 2023

  • Reviewed: May 15, 2023

    9.0
    Nice hotel, good breakfast.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard to communicate with some staff.

    Breakfast was great!

    Stayed in May 2023

  • Reviewed: April 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean and convenient to the airport and interstate

    Stayed in April 2023

  • Reviewed: April 16, 2023

    7.0
    Seriously Frightening.
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night

    there was black mold in the drain in my room.

    When I arrived I was checked in and given a key to Room#119. Upon entering the room, there was a male guest already in the room and currently resting in bed. It was a very scary and potentially lethal situation if either of us had taken action to protect ourselves, including in the reverse situation and the male guest had opened my door. My siggestion would be to take this very seriously.

    Stayed in April 2023

  • Reviewed: March 21, 2023

    7.0
    Basic clean safe place to stay near the airport.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The young man working the front desk when we arrived was unprofessional and rude.

    Free parking and shuttle service to and from the airport.

    Stayed in March 2023

  • Reviewed: March 10, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 3 nights

    Van service stopped at 11:00pm. $25 Uber to get to the hotel. I departed the hotel at 1:00pm a few days later….No Van Service! Service is 4am to 11am, 4pm to 11pm. Unsatisfactory!

    Stayed in March 2023

  • Reviewed: March 7, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing, everything was great.

    Very clean, nice staff, great location, free shuttle to the airport, airport parking on site, great breakfast buffet. Had a little hiccup with our first room, but they staff quickly moved us to another room.

    Stayed in March 2023

  • Reviewed: October 21, 2022

    9.0
    comfortable, convenient, met expectations with a very friendly and accommodating staff.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    they have a bar, but it was closed.

    great staff, good location for airport, clean, good breakfast. Met expectations with no disappointments

    Stayed in October 2022

  • Reviewed: October 10, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    not enough towels in room

    clean not a lot of noise

    Stayed in October 2022

  • Reviewed: September 13, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    There needs to be some cosmetic repairs around the building. I did have a difficult time adjusting the temperature in the room.

    The room was clean. The complimentary breakfast was wonderful. The staff was friendly and helpful. The bed was very comfortable.

    Stayed in September 2022

  • Reviewed: June 27, 2022

    7.0
    just wish the rooms was much bigger
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    the rooms are kinda small

    the quietness

    Stayed in June 2022

  • Reviewed: June 1, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    We had issues with our first room and they gladly gave us another.

    Stayed in May 2022

  • Reviewed: April 5, 2022

    8.0
    everything was good. I would stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    the smell of chlorine in the sheets and blankets was very strong.

    the location was great, the bed was very comfortable.

    Stayed in April 2022

  • Reviewed: January 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Good stay

    Good stay

    Stayed in November 2021

  • Reviewed: November 7, 2021

    8.0
    pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    One of the elevators did not work, the latch to our door did not work and the room was a little outdated.

    This hotel Was exceptionally close to the airport. So the location was crate checking in was good. housekeeping was respectful and courteous.

    Stayed in November 2021

  • Reviewed: October 11, 2021

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    N/A

    Very clean and well maintained facility.

    Stayed in October 2021

  • Reviewed: July 12, 2021

    7.0
    Nice folks, place is a bit dated.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night

    Minor issues; TV didn't work and door covering refrigerator would not stay closed... stuck out in main walkway.

    Great A/C

    Stayed in July 2021

  • Reviewed: June 13, 2021

    7.0
    Perfect for early morning flight.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a little dirty. The electrical outlet beside the bed didn’t work and there was a hole cut in the wall. Kind of strange. The toilet also didn’t want to flush.

    Location was perfect for an early morning flight. The shuttle didn’t run early enough, but the staff were so apologetic and instructed us to go ahead and schedule the Lyft the night before so we’re guaranteed a ride. Check in was super easy and quick. Cody was so friendly!

    Stayed in June 2021

  • Reviewed: May 5, 2024

    1.0
    Read above
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Read above

    Cancelled my reservation because my card declined before it was even close to check in time! I called to let them know I’d be late and the lady told me and i informed her I would be paying with a debit card not the credit card she had. Never has a property tried to charge my card before I even arrived ( I understand if I wasn’t there at check in but it was 1-2 pm and check in was at 4pm.)So she got my new card information and didn’t even ask for my security code, I had to remind her she would need that. Put me on hold for 10 minutes or so and said okay and hung up. I was never told how much the security deposit was and I still don’t know but of course they charged my card for it and I still can’t tell how much other was. When we got to the hotel after a very long day, the nice man working told me please don’t be mad ( not his fault so of course I wasn’t mad at him ) but my room was canceled and I was booked another hotel down the road. The lady absolutely should have told me this on the phone earlier instead of me wasting time going to the wrong hotel with all our things and getting back in the car to just try to get to the other one to go to sleep! She had my phone number because the first time I called she knew it was me without even asking a name or any information and she later asked me my number and repeated it to me. I would have just drove home if I’d known this was happening! This is absolutely ridiculous and someone needs to find a better way to run a business. Absolute waste of money! Horrible customer service! Horrible communication

    Stayed in May 2024

  • Reviewed: March 29, 2024

    10
    Great quality bed w soft sheets!
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    The comfortable bed and sheets!

    Stayed in March 2024

Showing 1 - 25

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