Hotel is started to look dated.

Bed is comfy, staff is great

Stayed in September 2023

your front desk staff was very nice and friendly, with the exception of one guy. he was a tall, slim, somewhat attractive black guy wearing open-back slip-on shoes and working on Sunday night. he was very arrogant and unfriendly, both to me and to my brother-in-law. we were both in town to attend a memorial service for my sister. I am sure that with that description, all of your staff in Winston-Salem will know exactly who I'm talking about, He's not doing your company any favors!

Stayed in June 2023

Very pleasant stay, and nice front desk staff.

Stayed in June 2023

I felt like the “high floor” room was kind of misleading, but we were happy regardless.

it was very fancy and very clean

Stayed in June 2023

Modern slick look design. No carpet! Restaurant on-site.

Stayed in May 2023

I had purchased another night However when the maid service arrived I greeted them with a smile as we were still in room the maid rolled her eyes at me and acted very rudely. I tried to explain I had purchased an additional night and reserved over a month ago and already had my keys activated earlier to continue my stay. She was not happy I found this strange.

I enjoyed the short walk to the convention center. Clean rooms and comfort of the bed pillows and overall room Temps using climate controls.

Stayed in May 2023

This review is hidden because it doesn't meet our guidelines.

The creamer for the coffee (located in the room), was coagulated. I didn't realize it until I had already put what would come out of the container into my coffee. Yuck. Regarding the shower, at home you're always going to have some mold and mildew build up because you're not cleaning the shower every single day likely. But when you travel (especially to a hotel like Marriot), you expect better. From about chest up, the shower was super clean (grout lines were clean). But from chest down, and especially closer to the floor, the grout lines were moldy. Some worse than others. There must be some kind of spray the staff can use that will remove that on a daily basis. It made me question the cleanliness of the floor I was standing on.

The staff at the front desk were very helpful and friendly. The location was only about six blocks from the work location, which was nice. The parking was close. Just across the street and there was a covered walkway to get to it. The bed was super comfortable, and I LOVED the lavender pillow spray. That really made my night and I slept deeply regardless of the constant sound of the elevator going up and down.

Stayed in March 2023

For the cost of the room for one night, there should have been coffee available in the evening and in the morning. It's a deal breaker for me.

I was fine but it needed to be ordered from a menu and paid for. Good though, -worth it.

Stayed in February 2023

bed was a little hard

cleanliness, friendly staff, location

Stayed in October 2022

Parking

Great

Stayed in October 2022

No pool.

We enjoyed the restaurant and staff were friendly.

Stayed in September 2022

Deposit hold on card for incidentals. I didn't use phone or anything for that charge. Should be optional.

Didn't have breakfast.

Stayed in September 2022

I needed a work space for work and there was none. I was sharing a room so it wasn’t conducive.

Restaurant staff were awesome! They had been trained very well on customer service!

Stayed in August 2022

Room was 75 degrees upon entry, no room service, bed & pillows not above standard just avg

Location

Stayed in June 2022

We booked and had confirmed reservation for 2 nights. After our first night, we went sightseeing and upon return to our room, we found our room keys were not functioning. The housekeeper (who was right outside our door) told us that we were supposed to have been checked out at 1200. When I questioned the front desk I was told “yes, we have you checking out today “. Thank goodness I had a confirmed reservation and an email stating such because otherwise we would have been looking for somewhere else to spend the night. Supposedly it was caused by a computer glitch. One which needs to be fixed.

Great location. Easy walking to lots of restaurants and attractions. Good breakfast.

Stayed in May 2022

The elevators were noisy all night.

Great location for downtown restaurants and shops.

Stayed in April 2022

too pricey for the room and hotel condition.

near the convention center.

Stayed in January 2022

WiFi

Great

Stayed in November 2021

I didn't realize parking wasn't included.

Breakfast was good. Parking garage across the street was easy to access and use.

Stayed in October 2021

The bathroom door got stuck. If my husband wasn’t with me I would’ve had to wait til the cleaning people showed up to get it open.

Stayed in August 2021

No room service

Did not have breakfast. Location was great with a good view,.

Stayed in July 2021

I don’t do elevator, and your stairs and finding them were less than desirable, it made me very uncomfortable to think I couldn’t easily access steps in case of an emergency and use them in place of elevators. I should of asked for a lower level room but didn’t think about it as being a problem,I don’t mind walking and use steps where ever I’m at.

Stayed in June 2021

Hotel has no room services, I was not expecting this for a Hotel of Marriot brand.

Nice location in the city. Staff friendly.

Stayed in June 2021