425 North Cherry Street, Winston-Salem, NC 27101, United States of America
#19 of 41 hotels in Winston-Salem
Guests' ChoiceBased on 170 hotel reviews
8.1Cleanliness
8.7
Comfort
8.8
Location
9.0
Facilities
8.3
Staff
8.7
Value for money
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: September 14, 2023
John
United States of AmericaHotel is started to look dated.
Bed is comfy, staff is great
Stayed in September 2023
Reviewed: June 23, 2023
Larry
United States of Americayour front desk staff was very nice and friendly, with the exception of one guy. he was a tall, slim, somewhat attractive black guy wearing open-back slip-on shoes and working on Sunday night. he was very arrogant and unfriendly, both to me and to my brother-in-law. we were both in town to attend a memorial service for my sister. I am sure that with that description, all of your staff in Winston-Salem will know exactly who I'm talking about, He's not doing your company any favors!
Stayed in June 2023
Reviewed: June 17, 2023
Wilson
United States of AmericaVery pleasant stay, and nice front desk staff.
Stayed in June 2023
Reviewed: June 5, 2023
Hannah
United States of AmericaI felt like the “high floor” room was kind of misleading, but we were happy regardless.
it was very fancy and very clean
Stayed in June 2023
Reviewed: May 30, 2023
Ely
United States of AmericaModern slick look design. No carpet! Restaurant on-site.
Stayed in May 2023
Reviewed: May 27, 2023
Michelle
United States of AmericaI had purchased another night However when the maid service arrived I greeted them with a smile as we were still in room the maid rolled her eyes at me and acted very rudely. I tried to explain I had purchased an additional night and reserved over a month ago and already had my keys activated earlier to continue my stay. She was not happy I found this strange.
I enjoyed the short walk to the convention center. Clean rooms and comfort of the bed pillows and overall room Temps using climate controls.
Stayed in May 2023
Reviewed: April 3, 2023
Angryfoxllc
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: March 9, 2023
Tahrah
United States of AmericaThe creamer for the coffee (located in the room), was coagulated. I didn't realize it until I had already put what would come out of the container into my coffee. Yuck. Regarding the shower, at home you're always going to have some mold and mildew build up because you're not cleaning the shower every single day likely. But when you travel (especially to a hotel like Marriot), you expect better. From about chest up, the shower was super clean (grout lines were clean). But from chest down, and especially closer to the floor, the grout lines were moldy. Some worse than others. There must be some kind of spray the staff can use that will remove that on a daily basis. It made me question the cleanliness of the floor I was standing on.
The staff at the front desk were very helpful and friendly. The location was only about six blocks from the work location, which was nice. The parking was close. Just across the street and there was a covered walkway to get to it. The bed was super comfortable, and I LOVED the lavender pillow spray. That really made my night and I slept deeply regardless of the constant sound of the elevator going up and down.
Stayed in March 2023
Reviewed: February 27, 2023
Mason
United States of AmericaFor the cost of the room for one night, there should have been coffee available in the evening and in the morning. It's a deal breaker for me.
I was fine but it needed to be ordered from a menu and paid for. Good though, -worth it.
Stayed in February 2023
Reviewed: October 29, 2022
Vara
United States of Americabed was a little hard
cleanliness, friendly staff, location
Stayed in October 2022
Reviewed: October 17, 2022
Ruth
United States of AmericaParking
Great
Stayed in October 2022
Reviewed: September 25, 2022
Tyler
United States of AmericaNo pool.
We enjoyed the restaurant and staff were friendly.
Stayed in September 2022
Reviewed: September 5, 2022
Candace
United States of AmericaDeposit hold on card for incidentals. I didn't use phone or anything for that charge. Should be optional.
Didn't have breakfast.
Stayed in September 2022
Reviewed: August 9, 2022
Jamie
United States of AmericaI needed a work space for work and there was none. I was sharing a room so it wasn’t conducive.
Restaurant staff were awesome! They had been trained very well on customer service!
Stayed in August 2022
Reviewed: June 13, 2022
Joseph
United States of AmericaRoom was 75 degrees upon entry, no room service, bed & pillows not above standard just avg
Location
Stayed in June 2022
Reviewed: May 23, 2022
Anne
United States of AmericaWe booked and had confirmed reservation for 2 nights. After our first night, we went sightseeing and upon return to our room, we found our room keys were not functioning. The housekeeper (who was right outside our door) told us that we were supposed to have been checked out at 1200. When I questioned the front desk I was told “yes, we have you checking out today “. Thank goodness I had a confirmed reservation and an email stating such because otherwise we would have been looking for somewhere else to spend the night. Supposedly it was caused by a computer glitch. One which needs to be fixed.
Great location. Easy walking to lots of restaurants and attractions. Good breakfast.
Stayed in May 2022
Reviewed: April 25, 2022
Piper
United States of AmericaThe elevators were noisy all night.
Great location for downtown restaurants and shops.
Stayed in April 2022
Reviewed: April 4, 2022
Sharon
United States of Americatoo pricey for the room and hotel condition.
near the convention center.
Stayed in January 2022
Reviewed: November 29, 2021
Catherine
United States of AmericaWiFi
Great
Stayed in November 2021
Reviewed: October 2, 2021
Amy
United States of AmericaI didn't realize parking wasn't included.
Breakfast was good. Parking garage across the street was easy to access and use.
Stayed in October 2021
Reviewed: August 14, 2021
Jean
United States of AmericaThe bathroom door got stuck. If my husband wasn’t with me I would’ve had to wait til the cleaning people showed up to get it open.
Stayed in August 2021
Reviewed: August 7, 2021
George
United States of AmericaNo room service
Did not have breakfast. Location was great with a good view,.
Stayed in July 2021
Reviewed: June 19, 2021
Carl
United States of AmericaI don’t do elevator, and your stairs and finding them were less than desirable, it made me very uncomfortable to think I couldn’t easily access steps in case of an emergency and use them in place of elevators. I should of asked for a lower level room but didn’t think about it as being a problem,I don’t mind walking and use steps where ever I’m at.
Stayed in June 2021
Reviewed: June 10, 2021
Marcio
MexicoHotel has no room services, I was not expecting this for a Hotel of Marriot brand.
Nice location in the city. Staff friendly.
Stayed in June 2021
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