Reviews of Extended Stay America Suites - Boston - Saugus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
832 Broadway, Saugus, 1906, United States of America
#3 of 3 hotels in Saugus
Guests' ChoiceReview Score
Based on 128 hotel reviews
Score breakdown
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Cleanliness
6.8
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Comfort
7.0
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Location
7.7
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Facilities
6.6
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Staff
7.5
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Value for money
6.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: April 24, 2024
Katherine
United States of America1 review“Quick”Room was very run down
Easy to find
Stayed in April 2024
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Reviewed: November 2, 2023
Anthony
United States of America5 Reviews“For a quick trip not terribly but yea we’ve stayed at worse.”The place smelled, not sure of what but something. The bathroom towels were too small. Definitely could have had a tv that was broken and the elevator sounds are annoying yet funny.
Not sure I could consider that breakfast. Very easy check in so that was nice. Staff seemed friendly.
Stayed in November 2023
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Reviewed: October 23, 2023
Ashley
United States of America2 Reviews“Overall, our stay was nice and comfortable for the night. Would probably stay again!”The complementary breakfast didn’t seem like much of a breakfast, only coffee was offered, not even orange juice. Along with granola & oatmeal packs. Definitely could offer better options in my opinion. Only downside to our stay
Hotel was clean and convenient for our stay.
Stayed in October 2023
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Reviewed: October 9, 2023
Jennifer
United States of America2 ReviewsPleasantThe room smelled like stale air;, black hair all over the floor and no one in my party had black hair, we are all blondes; didn't realize it was a housing hotel for people to live, thought it was a regular hotel
The staff were super friendly, it was by a lot of different restaurants and shopping facilities, lots of parking, very quiet even for so close to a busy highway
Stayed in October 2023
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Reviewed: October 2, 2023
Lisa
United States of America7 ReviewsPleasantFor the price we paid it was not worth it. Wierd smells in the hall. Our room smelled strongly of bleach and rhe floors were sticky and filmy.
I liked the location.
Stayed in October 2023
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Reviewed: July 16, 2023
Smith
United States of America2 ReviewsPleasantBeds were a bit uncomfortable...Several groups of people hanging out in back parking lot at night.
Local to any & everything. The rooms were clean.
Stayed in June 2023
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Reviewed: July 14, 2023
Salvi
United States of America1 review1 helpful voteGoodNo usb hook ups to charge phones
Comfortable
Stayed in July 2023
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Reviewed: July 6, 2023
Kyra
United States of America5 Reviews1 helpful vote“Solid 7/10”Didn’t like how there was no silverware cups plates or cook ware in the room but there was a stovetop….
Good property and clean
Stayed in July 2023
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Reviewed: June 16, 2023
Stephanie
United States of America28 Reviews1 helpful voteGoodnice place but further from airport than I realized.
Stayed in March 2023
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Reviewed: May 21, 2023
Mayes
United States of America2 Reviews“I did like the location and the kitchen extended”no one smiled and my room wasn’t cleaned properly. they did offer to move me if I told them sooner. I am a housekeeper myself. I rather clean it myself at that point but a offer to refund cleaning fee would have been a proper way to go! I do have photos to prove this
Stayed in May 2023
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Reviewed: April 11, 2023
Michael
United States of America26 Reviews2 helpful votesGoodThe staff was unfriendly would be a polite word the bed was horrible it was like a pull-up bed hard as a rock and the air conditioner / heater was very noisy it needs to be replaced
Great location in a fair price a clean room
Stayed in March 2023
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Reviewed: February 25, 2023
Mark
United States of America1 review“Extended Stay Saugus easy to access, well lit despite poor weather, relatively easy checkin & out”smelled a little like fried foods
surprisingly quiet, good air movement
Stayed in February 2023
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Reviewed: December 6, 2022
Albalyn
United States of America1 review2 helpful votesPleasantno breakfast
cleaning all time
Stayed in November 2022
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Reviewed: August 25, 2022
Cunningham
Canada1 review2 helpful votes“Could have been better.”Elevator was broken all the time I was there.c
No breakfast
Stayed in July 2022
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Reviewed: June 12, 2022
Knudsen-ceballos
United States of America1 review2 helpful votes“I dealt with the smell brought freashflowers but it would have been pk excwpt for that someone trash”I didnt likr people hanging out of the hotel crubs Our room smelled so bad we bought airfresheners everything to change it it smelled like sweaty armpit iy was gross
I like the location and price it was ok
Stayed in June 2022
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Reviewed: April 30, 2022
Lisa
United States of America2 Reviews2 helpful votesGoodNothing
Convenient
Stayed in April 2022
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Reviewed: April 25, 2022
Emily
United States of America3 Reviews3 helpful votesFairNo ice machine !!! Hallways stunk like pot and we didn’t know people actually lives there full time . Smelled like a apartment building food and pot ..pillows were super un comfy …
Location ! The guy at the desk was great ! Little kitchen was pretty neat . Very close to Boston
Stayed in April 2022
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Reviewed: April 26, 2024
Brittany
United States of America1 reviewDisappointingNo one comes to clean the rooms or freshen towels
Stayed in April 2024
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Reviewed: April 19, 2024
Vincent
United States of America1 review“Room was horrible smelled like cigarettes and cigarette smoke so bad it gave me a headache and made all my belongings sm”The room was horrible it smelled like smoke they did not have any other room to give me and they didn’t offer any discount for my situation They offered for me to leave and give me a refund. At 1:30 in the morning
Staff was great location was perfect
Stayed in April 2024
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Reviewed: April 13, 2024
Lupson
United States of America2 Reviews“Not worth the money. The place is expensive for no reason.”I rented two rooms and stayed three nights. Sadly no one came to clean the rooms. No one came to pickup the trash in the rooms. So each day we took the trash out of the rooms on our own. We didn't even get any new towels. So room service is no resistance.The complementary breakfast is horrible.
The location is great and right next door is Walmart.The rooms have a kitchenette that is the only plus side.
Stayed in March 2024
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Reviewed: April 7, 2024
Sarah
United States of America1 reviewExceptionalNothing
The room was very clean and the place is very quiet and I love the kicten they had I will definitely be coming back to this place
Stayed in April 2024
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Reviewed: April 2, 2024
Kyio
United States of America4 ReviewsWonderfulThe kitchen in the room was nice, but an oven would have been super helpful..
The staff was great.
Stayed in March 2024
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Reviewed: March 29, 2024
Jared
United States of America1 review“Stood here last minute for business and it went very well.”There is only a small breakfast section.
Jarred worked the front desk and was very helpful!
Stayed in March 2024
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Reviewed: March 26, 2024
Joy
United States of America3 Reviews“Worst experience of my life!”My sink was clogged and the heat didn't work. I asked him to come fix the sink and to fix the heat I did not have heat for 5 days the guy told me that it was the end of his shift and that he would see me on Monday and I had to go all weekend again the whole time with no heat.
The facility was dangerous it was dirty and they don't clean the rooms they only come every two weeks if requested to clean the room people were in and out all night long no security and they got and they stole my car.
Stayed in March 2024
