There was a bit of a mix up in my reservation. I could not find a confirmation in my email and researched my original reservation. I found a hotel with the same name and went there but there was no reservation. The staff mentioned a hotel about 7 minutes from where I was and we checked there and we were commentated. I was able to find my Booking number but that was of no help at the time. I was hoping to be able to contact Booking.com by phone but could not find a way to do that. It all turned out OK, but I was disappointed with the fact I could not find a way to get help from Booking.com.

The hotel was very clean and the staff were helpful.

Stayed in May 2024

A False Fire Alarm Went Off

Staff

Stayed in April 2024

Roaches in the room

Stayed in April 2024

1) gritty floors and too soft pillows 2) no mirror(s) in Room other than bathroom 3) bed comforter was dirty 4) fire alarm blinks all night facing Beds when should be facing Kitchenette area

1) Clean Room and Bedroom 2) Location 3) Price

Stayed in March 2024

No breakfast

Nice area

Stayed in January 2024

It was clean and the building is new

Stayed in June 2023

can hear people that stay above you walk. it is because they have tile flooring versus carpet. Very hard to sleep. Hard to get out of parking lot due to school drop off in mornings.

very nice people that work there.

Stayed in September 2022

fairly good place, I requested cleaning service but no one came for the entire stay of two weeks. I was forced to bring my own cleaning supplies.

the place is good but lacks coordination

Stayed in September 2022

Nothing I could think of

Comfortable place.with nice polite staff at a moderate price.

Stayed in March 2022

internet connection

Stayed in March 2022

TV in and out. Wifi mostly out as were staff.

Great beds, comfortable rooms.

Stayed in December 2021

Its new confortable at the 4th floor.

Its new confortable at the 4th floor.

Stayed in September 2021

The walls are SUPER thin so you can hear whole conversations. Whoever was upstairs from us was stomping all day and night so that was annoying. Even though there’s a sign saying no smoking by the entrance, everyone always stood there smoking. Again, it was annoying to walk through especially with my kids.

The property was clean, the laundry room was clean. Our room was clean except for the floor which was dirty and we had to clean it often. Other than that though, no complaints on cleanliness. The staff was very helpful and friendly— they made the stay pleasant.

Stayed in August 2021

Didn't like how difficult it was to get someone to help me set up my firestick on the television. I was only there for a few days so I just gave up. They also lost track of all of their irons but did say they were in the process of getting more. I wish they had an iron in the laundry room.

As a solo female traveler, I felt safe and comfortable. The staff was super nice. I had a clean and spacious room. Nice amenities and a lot of machines in the laundry room. Very dog friendly! And great location!! Near the grocery store and close to the mall and Ikea. It was almost like living in an apartment community full if friendly staff and residents.

Stayed in July 2021

My trip there was lousy. I had to call a number to check in because we were late. Had to call the number twice because the person was asleep. Did a cursory check in. Went to the elevator after unloading all the luggage from our vehicle. The elevator was broke. Had to call the woman again to open up to discuss the elevator or another room. They had no first floor rooms. I'm handicapped unable to climb stairs. When asked about the elevator she said it had been making noise all week and she guessed it finally quit working. Why wasn't it checked on and repaired when it started making noise? That's a hazard to everyone. Contacted booking. She said she would get with the general manager in the morning and work on having my first night stay reimbursed. It was 4:00 in the morning and I was having to try to find a backup hotel because they could not accommodate my handicap condition. 4 days later multiple text to booking.com as well as the hotel and no refund of my money and no email that they would refund my first night's stay. So because their elevator was broken and they couldn't accommodate me I was charged one night's stay. I would not advise anyone to use this hotel.

There was nothing that I could say that I liked. Was not able to stay there. But I still got charged for a night.

Stayed in May 2024

Bed was stiff, there was a bit of dampness hanging in the air, room lacked any sort of amenities despite having a dishwasher and a rangetop. Also being pet friendly means there were animals in the hotel and a dog pooped in the entryway on my last day and made it smell like garbage passing through there, which the owner did nothing about.

Not really sure. I didn't HATE anything but at the same time there wasn't anything that stood out as being good enough to note down.

Stayed in May 2024

I didn't like the elevator, the noise and the shaking it makes, and it didn't have a ice machine nor a business center, if you need to print documents. Housekeeping can be a little more tiddie.

The location is great, cleanliness inside and out the staff is so accommodating, with a pleasant attitude you won't be disappointed,

Stayed in April 2024

I wish I could rate this stay a 0 out of 10. The place was absolutely disgusting. The first room we got wasn’t even cleaned. We got another room and the smell of animal urine overwhelmed you. My mother sat in their chair and the smell was so bad she had to get up. There was urine stains all over the bed. All this happened within the first 30 mins of being there. We called down stairs to ask for a refund and Jessica told us she had to call her “manger” to see. She called our room back and said we would get a refund. We go to leave and Jessica said she couldn’t print a refund receipt off and we got her to sign our papers we received when we got there to have her signature under a little written message we put stating we would get a refund. Here’s comes the worst part. A week goes by without a refund, so I call and call trying to get someone to answer. Finally the so called “manger” answers telling me no of that happened, I was lying, she refused to give me a refund. The “manger” was not professional in the slightest, was yelling at me like she was ready to fight. It was horrible. The way she spoke to me and handle this situation proves she was never and never will be qualified for a managers position.

Stayed in April 2024

When we checked in there was dirty socks in the drawer. I called and told them and someone was supposed to come the next morning and didn’t. I called FOUR times before anyone came. There was a hair in a towel that was dirty. I was not offered a refund or anything. The lady in the front desk was rude (Hispanic lady), she told me someone would come up and get the socks and didn’t even take my room down. Dogs barking all hours of the night. No pots and pans unless you’re in the first floor. We will not be back.

It was close to Jacksonville Beach. There was many restaurants near it. Smart tv which is nice. The lobby smelled good.

Stayed in May 2024

The Elevator, and it doesn't have a ice machine.

The location, cleanliness and the staff, was very good.

Stayed in May 2024

What can I say…pictures and videos I’ll be adding to my review are with a thousand words… Deceiving as you walk in…smells great in the lobby. They nickel and dime you first off. When we called to ask for an early check in they didn’t mention that it was for a fee!!! Ridiculous. However taking the elevator that sounds and rumbles as if it’s on its last tee leg wasn’t a good start. When we walked in the room the floors were sticky and stained. (How is that possible on laminate!?). Didn’t smell clean either. They should have used the same fragrance freshener in the room. Walls were dirty and baseboards were filthy. Bedding was fine for warm weather but I’d hate to have been there in the winter! Pillows were two tiny twin popcorn filled bags of old cotton. The shower was like taking a spit bath. No water pressure at all. Only good thing was the working fridge. There’s a stove but no pots and pans. And although you may be able to borrow some (likely for a fee), they may not have them. I asked to borrowed a blow dryer and they state that they didn’t get them back from guests. I asked for an iron and apparently the only one available for the hotel was loaned out. This particular location looks like it is for construction workers and people who can’t get a credit check to rent an apartment. I would NEVER recommend this type of establishment to anyone. Horrible experience, facilities, and definitely a lesson on you get what you pay for.

Working fridge. Close to highway/freeway

Stayed in April 2024

Nothing.

It was close to our destination. Mayo clinic in Jacksonville fl. The place is clean and the rooms are large. Very comfortable

Stayed in April 2024

We definitely got what we paid for. The room charge was cheap, and the room we got was cheap. If we did not check in our room so late in the evening, we would have stayed somewhere else. In addition, we were already charged for the first night’s stay, so we stayed in that awful room, even though we were not happy with the conditions. There were live bugs and bug carcasses in the room and on the bedsheets. The towels and bedsheets we got were stained. The place was dingy and was swept very minimally. We used our own blankets to sleep on the bed. Also, the staff was rude and not helpful, especially Bianca, the manager. She blatantly lied to us when we checked out the next morning. We calmly told her that we were cutting our reservation short due to all the problems we encountered in our room. We originally booked for 3 nights, and we asked that she not charge us for the next 2 nights. She said we needed to call booking.com to fix our reservation and that she could do nothing on her side to fix our reservation. When we called booking.com, we spoke to Louie, and according to Louie, he was going to call the facility to get the reservation fixed. After he contacted the facility, he stated that he spoke to Bianca, and she refused to refund us the 2 additional nights. Louie tried to negotiate with her, but she would not refund us our money. (We did not even tell Louie that we spoke to Bianca originally when we checked out, so I know Louie did his due diligence to try to get us our refund.) Had Bianca been honest with us initially, we would have been happy to pay cancellation fees or whatever, but since she decided to dupe us, I hope that you do not make the same mistake we did by staying there. Please be sure to take pictures of any problems you encounter, and if you stay at WoodSpring Suites on Lamb Tail in Jacksonville, Florida, don’t have Bianca Elbert screw you. Her contact is 904-289-3439 and Bianca.elbert@commonoaks.com.

The property looks great from the outside. The inside was safe, but it was not clean.

Stayed in April 2024

Smelt like the ocean and mildew

Stayed in April 2024