6900 W Broad St, Richmond, 23230, United States of America
#68 of 75 hotels in Richmond
Guests' ChoiceBased on 97 hotel reviews
4.9Cleanliness
6.0
Comfort
5.8
Location
7.3
Facilities
5.7
Staff
7.0
Value for money
6.1
Free Wifi
5.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
Darius
United States of AmericaHard to get a hold of the staff
Good sometimes clean
Stayed in April 2024
Reviewed: May 18, 2023
Thomas
United States of AmericaNo complaints
The room was cheap
Stayed in April 2023
Reviewed: January 12, 2023
Chapman
United States of AmericaDesk clerk did not have any hospitality skills. She was purely functionary. The room wasn't really clean. Fixtures appeared worn. I am a former hotel general manager. I know what it should look like.
Location. Shower.
Stayed in January 2023
Reviewed: May 12, 2022
Bruce
United States of AmericaWalls need painting no dishes in the room or pots too cook with. And doors had holes in it
Like Big room that is all i liked about it
Stayed in May 2022
Reviewed: December 18, 2021
Davonte
United States of AmericaIt smelled and it looks run down...the amount I paid its definitely not worth it
The location
Stayed in November 2021
Reviewed: October 20, 2021
Malia
United States of AmericaTowels were very nice.
I reserved a smoking room almost a week in advance but was put in a non-smoking room with no notice. I would have stayed at a different place if I had known.
Stayed in October 2021
Reviewed: August 24, 2021
Morrow
United States of AmericaTheir is bugs and roaches is the room, the shower don't drain fast...all soap residue settled around the tub, their is ghetto trash that stayed there as their home, big dogs and ghetto people is a bad mix....and the final straw that made this place horrible is all through the night you hear people running up and down the hall. If you planned on staying there...housekeeping changed out towels as requested and they cleaned room 1 every 2 weeks 👀
The location
Stayed in August 2021
Reviewed: May 15, 2024
Heath
United States of AmericaThe front desk staff and maintenance staff were polite and professional.The room was spotless clean and set up great.It was an all around great experience.
Stayed in May 2024
Reviewed: May 12, 2024
William
United States of AmericaBeds were like military boot camp barracks !! See pic Tv did not work . No phone in room for emergency ! Tub / shower toilet area dirty. No bath due to no stopper and drain very fiflthy! Shower curtain and rod missing ! Roaches!! No extra pillow or single blanket available . No soap no toilet paper in room ? Fee for pet was not the quoted $25 but increased to $200 !! After booking I personally called the hotel to be sure it was pet friendly and quoted $25. !! At $200 I would have canceled reservations
ABSOLUTELY NOTHING. BOOKINGS NEEDS TO STOP USING . Dirty, equip not working and over charged for pet
Stayed in May 2024
Reviewed: April 22, 2024
Emani
United States of AmericaFar
Quiet
Stayed in April 2024
Reviewed: April 11, 2024
Jean
United States of AmericaI went into view the room immediately turned around and cancelled reservation.
Stayed in March 2024
Reviewed: March 26, 2024
Bryant
United States of AmericaNothing .
I was told I would receive a a refund but I did not I paid $909.09 for 14days and only stayed one night.
Stayed in March 2024
Reviewed: March 11, 2024
Jamaseyeh
United States of AmericaA housekeeper left the cleaning items in the room,when I checked in. The bed was horrible and uncomfortable. The price was not worth it
Location, and it was clean. The staff was friendly
Stayed in March 2024
Reviewed: March 4, 2024
Anthony
United States of AmericaI booked a reservation and called a few hours later to ask for a first floor room since my son was on crutches. The MOD told me they couldn’t accommodate me because they were oversold due to a water leak. That story later turned into they were over sold due to renovations taking place. I asked for the GMs contact info and was put on hold while they checked. 5 minutes later I was “disconnected”. I called back and was put on hold again then “disconnected” again. I called back and was told the person I was originally speaking with was with another guest, yet when I called back from a different number she answered. Horrible service. Your hotel chose not to honor the reservation I booked and the staff acted as if I was the issue. No apologies, no offer to find an alternative hotel option, no service whatsoever. The “water leak and renovations” stories were BS because the hotel still had inventory loaded on their website for a Saturday check in even after they told me they were supposedly sold out. I’ve worked in hotels as a front desk manager and GM for over 20 years. I’m pretty sure my reservation was not honored because it was a lower rate 1 night stay. I seriously doubt they didn’t have any room available.
Stayed in March 2024
Reviewed: March 2, 2024
Hannah
United States of Americathere was a roach in my room, the bed was uncomfortable and the bathroom door was busted up.
i liked the security and having vending machines on the property.
Stayed in March 2024
Reviewed: February 19, 2024
Kimberly
United States of AmericaEverything was awful
Nothing
Stayed in February 2024
Reviewed: January 18, 2024
Hicks
United States of AmericaThe roaches was bad in the room but they did sent someone out to spray for them and I wish they had a lobby with computer room n breakfast that would be perfect
The location great alot of great fast food n stores n a big Walmart in walking distance floor nice n quite n clean
Stayed in January 2024
Reviewed: December 9, 2023
Shirley
United States of AmericaOverhead tenants noisy at times
Clean and peaceful,staff is great its a good location
Stayed in November 2023
Reviewed: December 4, 2023
Latrice
United States of AmericaIt's nothing that I didn't like
I love everything about this hotel ..it honestly feels like home
Stayed in November 2023
Reviewed: November 16, 2023
Sun
United States of AmericaIt's so dirty. full of cockroaches. It smells bad, and it's uncomfortable because the office is closed in the evening. On the last day, the heater broke down, so I was told to wait until morning, so I slept with my coat on
학교서 거리가 가까움
Stayed in November 2023
Reviewed: October 23, 2023
Latausha
United States of AmericaThe room carpet was filthy and the room had roaches.
The location and staff
Stayed in October 2023
Reviewed: October 21, 2023
Akia
United States of AmericaI was charged for 3nights and 8 only stayed for 1 night
Nothing
Stayed in October 2023
Reviewed: July 16, 2023
Jasmine
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: July 10, 2023
Joel
United States of Americaunsanitary. unsafe. it smelled horrible. there were fresh stains on the floors, walls, and furniture. the staff was misleading and then rude once i asked for a refund.
this was the worst hotel experience i’ve ever had. i checked in, looked around for 10 minutes and then immediately checked out. the staff misled me before entering the room by saying it was ‘under renovation’. the room was so unclean that it was unsanitary. it was also unsafe - the maintenance person who let me into my room found me on an app and propositioned me and sent nude pictures of himself to me. this person literally has a key to the room i’m staying in. the hotel has also refused to refund the room and i’m in a dispute with them and with booking.com who are also not the greatest at fixing a problem with a hotel that was advertised on their app. i would never recommend this hotel to anyone.
Stayed in July 2023
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