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  5. Reviews of WoodSpring Suites Richmond West I-64

Reviews of WoodSpring Suites Richmond West I-64 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

6900 W Broad St, Richmond, 23230, United States of America

#68 of 75 hotels in Richmond

Guests' Choice

Review Score

Based on 97 hotel reviews

4.9

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    5.8

  • Location

    7.3

  • Facilities

    5.7

  • Staff

    7.0

  • Value for money

    6.1

  • Free Wifi

    5.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 28, 2024

    6.0
    Fair
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Smoking
    • Stayed 15 nights
    • Submitted from a mobile device

    Hard to get a hold of the staff

    Good sometimes clean

    Stayed in April 2024

  • Reviewed: May 18, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Queen Room - Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    No complaints

    The room was cheap

    Stayed in April 2023

  • Reviewed: January 12, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Desk clerk did not have any hospitality skills. She was purely functionary. The room wasn't really clean. Fixtures appeared worn. I am a former hotel general manager. I know what it should look like.

    Location. Shower.

    Stayed in January 2023

  • Reviewed: May 12, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Walls need painting no dishes in the room or pots too cook with. And doors had holes in it

    Like Big room that is all i liked about it

    Stayed in May 2022

  • Reviewed: December 18, 2021

    4.0
    Disappointing
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It smelled and it looks run down...the amount I paid its definitely not worth it

    The location

    Stayed in November 2021

  • Reviewed: October 20, 2021

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Queen Room - Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Towels were very nice.

    I reserved a smoking room almost a week in advance but was put in a non-smoking room with no notice. I would have stayed at a different place if I had known.

    Stayed in October 2021

  • Reviewed: August 24, 2021

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 23 nights
    • Submitted from a mobile device

    Their is bugs and roaches is the room, the shower don't drain fast...all soap residue settled around the tub, their is ghetto trash that stayed there as their home, big dogs and ghetto people is a bad mix....and the final straw that made this place horrible is all through the night you hear people running up and down the hall. If you planned on staying there...housekeeping changed out towels as requested and they cleaned room 1 every 2 weeks 👀

    The location

    Stayed in August 2021

  • Reviewed: May 15, 2024

    10
    Great experience.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    The front desk staff and maintenance staff were polite and professional.The room was spotless clean and set up great.It was an all around great experience.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    1.0
    Depressing and we feel robbed . Bookings needs to respond to our survey and issue us a major refund !! Minimum of $200
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Beds were like military boot camp barracks !! See pic Tv did not work . No phone in room for emergency ! Tub / shower toilet area dirty. No bath due to no stopper and drain very fiflthy! Shower curtain and rod missing ! Roaches!! No extra pillow or single blanket available . No soap no toilet paper in room ? Fee for pet was not the quoted $25 but increased to $200 !! After booking I personally called the hotel to be sure it was pet friendly and quoted $25. !! At $200 I would have canceled reservations

    ABSOLUTELY NOTHING. BOOKINGS NEEDS TO STOP USING . Dirty, equip not working and over charged for pet

    Stayed in May 2024

  • Reviewed: April 22, 2024

    8.0
    It’s was okay
    • Couple
    • Standard Queen Room - Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Far

    Quiet

    Stayed in April 2024

  • Reviewed: April 11, 2024

    1.0
    I did not stay
    • Leisure trip
    • Couple
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I went into view the room immediately turned around and cancelled reservation.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    1.0
    I was verbally insulted by the staff who were being adolescent's.
    • Business trip
    • Solo traveler
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 14 nights
    • Submitted from a mobile device

    Nothing .

    I was told I would receive a a refund but I did not I paid $909.09 for 14days and only stayed one night.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    A housekeeper left the cleaning items in the room,when I checked in. The bed was horrible and uncomfortable. The price was not worth it

    Location, and it was clean. The staff was friendly

    Stayed in March 2024

  • Reviewed: March 4, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked a reservation and called a few hours later to ask for a first floor room since my son was on crutches. The MOD told me they couldn’t accommodate me because they were oversold due to a water leak. That story later turned into they were over sold due to renovations taking place. I asked for the GMs contact info and was put on hold while they checked. 5 minutes later I was “disconnected”. I called back and was put on hold again then “disconnected” again. I called back and was told the person I was originally speaking with was with another guest, yet when I called back from a different number she answered. Horrible service. Your hotel chose not to honor the reservation I booked and the staff acted as if I was the issue. No apologies, no offer to find an alternative hotel option, no service whatsoever. The “water leak and renovations” stories were BS because the hotel still had inventory loaded on their website for a Saturday check in even after they told me they were supposedly sold out. I’ve worked in hotels as a front desk manager and GM for over 20 years. I’m pretty sure my reservation was not honored because it was a lower rate 1 night stay. I seriously doubt they didn’t have any room available.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    1.0
    it wasn't worth the money i spent.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    there was a roach in my room, the bed was uncomfortable and the bathroom door was busted up.

    i liked the security and having vending machines on the property.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    1.0
    I will never stay again.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was awful

    Nothing

    Stayed in February 2024

  • Reviewed: January 18, 2024

    9.0
    Family
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 21 nights
    • Submitted from a mobile device

    The roaches was bad in the room but they did sent someone out to spray for them and I wish they had a lobby with computer room n breakfast that would be perfect

    The location great alot of great fast food n stores n a big Walmart in walking distance floor nice n quite n clean

    Stayed in January 2024

  • Reviewed: December 9, 2023

    10
    Exceptional
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Overhead tenants noisy at times

    Clean and peaceful,staff is great its a good location

    Stayed in November 2023

  • Reviewed: December 4, 2023

    10
    My stay is excellent
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    It's nothing that I didn't like

    I love everything about this hotel ..it honestly feels like home

    Stayed in November 2023

  • Reviewed: November 16, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Disability Access/Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    It's so dirty. full of cockroaches. It smells bad, and it's uncomfortable because the office is closed in the evening. On the last day, the heater broke down, so I was told to wait until morning, so I slept with my coat on

    학교서 거리가 가까움

    Stayed in November 2023

  • Reviewed: October 23, 2023

    2.0
    I don't think I would visit there again
    • Leisure trip
    • Couple
    • Standard Queen Room - Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room carpet was filthy and the room had roaches.

    The location and staff

    Stayed in October 2023

  • Reviewed: October 21, 2023

    1.0
    Refund request
    • Business trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I was charged for 3nights and 8 only stayed for 1 night

    Nothing

    Stayed in October 2023

  • Reviewed: July 16, 2023

    1.0
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: July 10, 2023

    1.0
    never go to this hotel.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    unsanitary. unsafe. it smelled horrible. there were fresh stains on the floors, walls, and furniture. the staff was misleading and then rude once i asked for a refund.

    this was the worst hotel experience i’ve ever had. i checked in, looked around for 10 minutes and then immediately checked out. the staff misled me before entering the room by saying it was ‘under renovation’. the room was so unclean that it was unsanitary. it was also unsafe - the maintenance person who let me into my room found me on an app and propositioned me and sent nude pictures of himself to me. this person literally has a key to the room i’m staying in. the hotel has also refused to refund the room and i’m in a dispute with them and with booking.com who are also not the greatest at fixing a problem with a hotel that was advertised on their app. i would never recommend this hotel to anyone.

    Stayed in July 2023

Showing 1 - 25

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