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Reviews of WoodSpring Suites Plano - North Dallas

4250 Mapleshade Lane, Plano, TX 75093, United States of America

#50 of 60 hotels in Plano

Guests' Choice

Review Score

Based on 86 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    6.9

  • Location

    8.1

  • Facilities

    7.0

  • Staff

    7.7

  • Value for money

    7.1

  • Free Wifi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 22, 2023

    6.0
    It’s was ight.
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The parking was awful. I came home at 3am from a 12 hour shift I came out for and there wasn’t a single parking spot available. The emergency customer service line did nothing for me and I ended up having to wait until almost 6am in my car so I could park and go to sleep. Literally used the place for a total of 3 hours just about. Thankfully the front desk employee at the time compensated me for the inconvenience but it was still not enjoyable.

    Near multiple stores

    Stayed in October 2023

  • Reviewed: October 5, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    The facility and the staff members

    The location

    Stayed in September 2023

  • Reviewed: October 1, 2023

    7.0
    Good for short term
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The quality price

    No break fast Correct location

    Stayed in September 2023

  • Reviewed: July 18, 2023

    6.0
    A living nightmare
    • Leisure trip
    • Solo traveler
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    I haven't been able to sleep as well as I like to I have people who stay above me and they are a living nightmare for 5 days straight they are stomping and beating the hell out of the floors walls and everything else and when I go and tell them at the front desk they try to take care of it but the kids and their mother retaliate every time and they get louder last night they hit against something so hard my bed shook and I thought the windows was going to break out. They do this all day long none stop until 3:45 in morning and start all over again at 8:15 in the morning I can't take it no more 😫 I am going to ask if they can please move me to another room.

    The room is ok and the people who works here are really nice and sweet. I like how they understand you and try to help the best way they can.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    5.0
    clean the most frequent rooms or pay an exterminator to fumigate the rooms
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 28 nights
    • Submitted from a mobile device

    Need more cleaning the room , have a lot cockroaches on rooms 208 , I’m telling to the lobby and change to the other room 406 same problem . The problem I’m paid full a month is not refund , also living early because I got tired of the same thing, of sleeping with the cockroach

    Is close all areas

    Stayed in July 2023

  • Reviewed: June 12, 2023

    7.0
    Friendly, good value, clean room, nightstand lamp electrical sockets did not work.
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights

    More than 2 bath towels and one wash cloth for 2 nights

    I did not know there was a breakfast.

    Stayed in June 2023

  • Reviewed: December 22, 2022

    6.0
    it was ok.. staff was awesome. room was ok.
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it was as clean.. a little older, cabinet in kitchen fell apart when I opened it, bed was hard, very cheap pillows..

    east to get to.

    Stayed in December 2022

  • Reviewed: September 21, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Weird smell in the elevator and hallway

    Very clean and comfortable room

    Stayed in September 2022

  • Reviewed: September 7, 2022

    7.0
    Great bang for the buck, especially during the unfortunate reason for our stay.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    What looked like long term tenants were lingering around the property.

    Great bang for the buck, especially during the unfortunate reason for our stay. We weren’t planning on for this stay so it wasn’t in our budget. The price and facility was a blessing!!

    Stayed in September 2022

  • Reviewed: August 5, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Communication from gm

    Service

    Stayed in July 2022

  • Reviewed: March 27, 2022

    5.0
    It was almost a bare minimum stay.
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    I woke up Saturday morning to roaches in the dinette sink and on the wall!

    Stayed in March 2022

  • Reviewed: March 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It was comtable.

    Stayed in March 2022

  • Reviewed: January 13, 2022

    6.0
    Nice if you are on the top floor
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The floors are wood so we heard everything above us all the time

    Stayed in January 2022

  • Reviewed: July 12, 2021

    7.0
    Good
    • Business trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights

    Parking is limited, stove-top didn't work, and no pot & pans as described

    Nice location

    Stayed in June 2021

  • Reviewed: July 10, 2021

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The man at the front desk is was rude and unhelpful. I would never go to stay there again.

    Stayed in June 2021

  • Reviewed: January 19, 2024

    1.0
    My experience with this hotel staff was unprofessional and unacceptable
    • Solo traveler
    • Queen Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked this room a day in advance of bad weather for a friend. I I received a confirmation number from Booking.com. I meant to pay for the room and was told they had no record of the confirmation. I showed them the information on my phone she still could not find anything under that confirmation or my name. She told me I needed to contact Booking.com. I did that and was informed that I need to contact the property manager to have my money refunded. I talked to the manager and she refused to refund my money saying I was a no-show for the room. I asked her many times how could I be considered a no-show when there was no no room available for me per her staff. Long story short she was rude and disrespectful and refused to refund my money.

    Nothing

    Stayed in January 2024

  • Reviewed: January 8, 2024

    3.0
    Never booking again
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    It smelled bad toilet didn’t work pictures did not look like online cracks on the wall smelt old the room only took photos of the sink because it was new and photos around the window decieving pictures hallways looked ugly bad experience it felt horrible

    Stayed in January 2024

  • Reviewed: December 14, 2023

    3.0
    Never again.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Smelled of marijuana Towel was not ckean No breakfast Overpriced No soap

    Stayed in December 2023

  • Reviewed: October 8, 2023

    1.0
    This was the worse hotel experience I ever had. We had to leave immediately!
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My reservation was unexpectedly moved to another location. The hotel smelled horrible! We waited for someone to come to the front desk for almost 30 minutes. When someone came we had to wait an additional 10-15 minutes to receive a room. The room we received was missing a bathroom door, had molded curtains, broken cabinet drawers, bugs in the tub, belongings left from another resident, rust and dirt on the bed and lamp. We also saw trash on the bed after pulling the covers back. It was an absolute horrible experience. On the way to the room there was a very foul smell. The carpet was filthy and old bandaids were stuck to the carpet. It was impossible to comfortably stay there. Even for one night.

    Nothing

    Stayed in October 2023

  • Reviewed: September 19, 2023

    1.0
    They are a rip off
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They try to charge my card even tho it says oat at property .

    Nothing

    Stayed in September 2023

  • Reviewed: August 12, 2023

    1.0
    Don't stay at this place!!!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 8 nights
    • Submitted from a mobile device

    The hotel itself. Was booked to stay 7 days but only stayed 30 minutes before checking out .

    The location

    Stayed in August 2023

  • Reviewed: June 12, 2023

    1.0
    horrible and want be booking there again
    • Leisure trip
    • Travelers with friends
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was rude hotel had a weird smell to it there was no iron no ice machine couldn’t receive towels

    nothing

    Stayed in June 2023

  • Reviewed: May 9, 2023

    3.0
    I wouldn’t stay here again even if I was paid to stay here.
    • Business trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 14 nights
    • Submitted from a mobile device

    location only - everything else was horrible.

    Stayed in April 2023

  • Reviewed: April 14, 2023

    4.0
    adequate
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    there was no front desk staff for over 20 minutes when we arrived. the doors to the property were not secured and there were several different unpleasant smells.

    the location was very convenient

    Stayed in April 2023

Showing 1 - 25

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