Bed was not comfortable on one side, next night slept on the other side so was good. I thonk need new mattress. Bathtub was not clean, find hair and was some stains, so was not able to take bath only showers. Also hair conditionier was empty, but stuff solved the problem right away. :) thank you!!!

Stuff was really nice and happy to help, my son enjoyed swimming pool, rooms set up nice.

Stayed in April 2024

Had a long wait for the shuttle after calling hotel. It was cold standing outside the airport at night waiting.

Breakfast was good, enjoyed seeing a variety of offerings. Glad you had a shuttle to pick us up from the airport return us. This was a real plus since hotel was not real close to airport.

Stayed in March 2024

Pool was out of order. Bathroom was out of date. Air conditioning didn’t work well in room. Went from too hot to too cold multiple times throughout the night without touching the thermostat.

Friendly staff. Breakfast was great

Stayed in March 2024

Pillows are all a bit high

Comfortable beds, nice heated pool

Stayed in February 2024

Curtains wouldn’t close. Kept our room lit all night. Made it hard to sleep

Location. Extremely close to train

Stayed in October 2023

The waitress in the bar / restaurant was rude to say the least. She acted like she didn't want to be there, and definitely didn't want to wait on us or serve us.

The shuttle to the airport was great. It was also nice to have a restaurant / bar in the hotel so that we didn't have to find a place to go. The staff at the front desk were really nice.

Stayed in September 2023

Breakfast, paper cups and plastic cutlery, not environmentally friendly

Normal Doubletree by Hilton standard. I knwe what I was going to get.

Stayed in August 2023

It's a bit far from the city to be that expensive, and the fire alarm was triggered by a malfunction at 3:00 am. The shuttle driver to the airport was super rude.

The hotel was clean, comfortable and the staff was friendly

Stayed in September 2023

Clean, comfortable, excellent transfer to the airport, helpful staff

Stayed in September 2023

a shuttle in the airport did not work at night

Stayed in August 2023

Breakfast price was higher that quoted during the booking.

Shuttle picked us up as agreed.

Stayed in July 2023

A little less noise from outside would have been better.

COOKIES, quick check in, pool, breakfast!!! And the food and especially the service (Thomas) at the restaurant was very good!!!

Stayed in August 2023

There is the Chelsea train station stop not far from the hotel, and as there is a crossing, the trains honk their horns during the day and late evening. We could hear it through our window, but it didn't honk when we slept. As it's not central, you have to consider how to get into the city to see the sights. Even though it was affordable for Boston, the general pricing in the USA has gone up a lot over the past few years, so things seem more expensive- especially food and drink. The hotel food menu is a little limited, but convenient.

It was one of the most affordable hotels for our budget for our short stay in Boston. The hotel itself is really clean and comfortable, decent shower, super friendly staff and a convenient breakfast included in our rates. I was worried about getting into the city from the Chelsea area, where the hotel is situated, as we wanted to avoid driving in due to the traffic. We ended up getting the free airport shuttle and stopping at the airport subway stop, this was free and quick to get to. It took about 30 minutes to get into the city on the train. We ended up getting taxis back as it was only 10-15 mins back.

Stayed in August 2023

I was very disappointed in the shuttle pick yup service from the airport. I waited more than an hour for the shuttle. When I rang to find out why there was such a delay, they lied to me and said the shuttle had stopped at the bus stop and couldn't find me because I did not have a US phone number. When I told the person in the phone that I had not moved from the bus stop for the last 70 minutes she then checked with the driver who said he was too full so didn't go by my stop. I wish she had checked her information first rather trying to blame me. The shuttle from the hotel to the airport was reliable and always left on time.

The room and location were good. The staff were mostly good.

Stayed in August 2023

It was expensive for what it was but it seems that is hotels in Boston. As a single traveler, it would be good to have some smaller rooms with only one bed at a lower price.

Convenient to SL3 and good having a free shuttle to the airport.

Stayed in August 2023

Breakfast is good!

Stayed in August 2023

Boston prices

Very comfortable beds. Quiet rooms. Helpful staff and shuttle bus

Stayed in July 2023

Decor was very dated in places.

Very friendly and helpful staff. Hotel was calm and not noisy. Free shuttle bus from airport was brilliant.

Stayed in June 2023

Despite the name of "DoubleTree by Hilton Boston Logan Airport Chelsea", this hotel is nowhere near the airport.

Room was comfortable and clean.

Stayed in June 2023

Unable to park my car at the airport because I booked on Booking.com rather than Booking directly with the hotel. Took 2 hours to get from the airport back to the hotel...we didn't have a tight schedule luckily. This would be challenging for those with young families, tight schedules etc.

Clean Friendly Staff Convenient distance to airport Easy access & shuttle service available to airport Local restaurants deliver for minimal fee Superb indoor pool!

Stayed in June 2023

Everything was great

Good breakfast, big room and great connection to the city.

Stayed in April 2023

friendly staff, clean room, nice breakfast, good bar

Stayed in May 2023

I did not like that this place does not offer free continental breakfast. You have to pay $16 per plate. They do not offer free parking, and if you want to park there, you need to pay $20 per night.

The facilities were clean and updated.

Stayed in May 2023

It is close to a railway crossing and, early in the morning, there is a lot of noise from the freight trains passing through

The place is conveniently located for travellers.

Stayed in May 2023