Didn’t have hot water in my room 407 😞😞

Eveything good people friendly staff everyone was helpful and it was good room definitely will alwyss stay here in nyc just want hot water in my shower 😭

Stayed in May 2024

We were in a dungeon I requested a room upgrade which did not happen- and I understand Hotel was not sold out and we were placed in the basement/ 1st floor Tv did not work but they eventually fixed it Bathroom light was Too overwhelming for a middle of the night trip - glass room so lights work everyone up. Should have lower light option or shade on the exterior of the glass bathroom wall attached to the sleeping area Bar was closed on a wed night? In NYC?? Why??

Location to Barclays Center

Stayed in May 2024

For the price and location a free continental breakfast and full service all day coffee and tea station would have been great. For someone who is not familiar with the city or area not having a guaranteed 1st meal to start the day was hard. The lobby was so small and not welcoming, there were no maps or pamphlets about transportation options and for someone visiting the city for the 1st time it would have been extremely helpful. Also there was not any promotional materials for all the things to see and do in NYC which from a tourism standpoint should be a priority. Some type of shuttle service from the airport would have also been nice! The rooms are also not friend or family friendly due to the frosted glass wall that separates the bathroom from actual room. It makes for very uncomfortable situations. The rooms were extremely small, limited hanging space and no information about the hotel itself was provided…ice machine, office area, etc!

The only good thing was my room had an amazing view of the city and I could also see the Statue of Liberty and the bed was one of the most comfortable hotel beds I have ever slept in.

Stayed in May 2024

We stayed there just a few hours as we only slept there, arrived at 9pm and checked out at 8am… they charged us 55$ as a deposit even though we told them we were going to leave early.

The room was big and clean

Stayed in February 2024

Room was a bit cramped but had good storage. The bathrooms looked nice but has frosted glass walls. It's a bit hard for a family, especially when someone turns on the light to use the bathroom in the middle of the nightm

Location was good and staff was was pleasant.

Stayed in April 2024

Closer to metro but not that close - prob need to walk for few minutes

Comfortable Closer to Dominos and McDonalds

Stayed in January 2024

The toilet backed up twice it was a serious inconvenience for me. It seems it didn’t have enough pressure to properly flush. Parking could be better to they only have a limited amount of spots in the back? But that’s NYC so I understand.

The hotel was nice. Definitely all you need for single person or a couple traveling. The room was clean and comfortable.

Stayed in April 2024

Marble bathroom, fantastic showers, comfortable beds, view of Manhattan Skyline from the bedroom, very clean and close to Subway. No traffic noise from the room at the back.

Much better than expected - the best hotel in the area by far

Stayed in April 2024

Good location close to the subway in 36th street with express and local Friendly staff and helpfull, e.g. Yousuf at reception

Stayed in April 2024

Good location in Brooklyn, handy to subway. Good value and friendly staff.

Stayed in March 2024

Bit basic

Close to a great subway with good access to the city

Stayed in April 2024

The only downsides were a poor breakfast and holes in the sheets.

The room was clean, the bed was comfortable, the staff was friendly.

Stayed in March 2024

The shower was cold the entire trip.

Stayed in March 2024

We were in Brooklyn for a wedding. Family and friends occupied at least 10 rooms, but there was no place for us to sit and visit. The dining area was unused most of the day, but staff would not let us sit there. The lobby was about a 10ft by 10 ft area with one couch. The place would have been fine for a business trip or individual weekend, but not good for a group.

The hotel was clean and the bed very comfortable. Rooms were small but on par with other places in NYC. Close to subway and lots of good choices for food in the neighborhood.

Stayed in March 2024

HVAC system a little wonky. Thermostat not accurate — several degrees off — and the room felt warm and stuffy after a couple of days. It needed some fresh air but there was no way to effectively do that.

Updated and clean, great view of Manhattan, nice bathroom, comfortable bed.

Stayed in March 2024

Bedrooms were pretty mod and comfortable. We had a room with an amazing view of the city. I’m not sure how our experience would have been without the view. The lobby is small and not impressive but our room was an unexpected bonus.

Stayed in February 2024

The hotel was lovely, nice and clean. The only problem was the parking. the parking was little, It was first, come first serve. In you had to pay extra but if you came back to the hotel in there was no space, they would give u back your money. Other then that the hotel was an lovely place to stay.

Stayed in March 2024

i didn’t like that there weren’t microwaves and proper fridges in the rooms. the fridges only run for 2 hours at a time which means your things can go bad. the fridges were also on the smaller side for a typical hotel.

i liked the price point, location, and cleanliness

Stayed in March 2024

nothing

Clean room friendly staff and easy check in.

Stayed in February 2024

Paying over $40 a night for parking.

We only used this room for sleeping in and werent there much. It was a quiet neighborhood. The staff was amazing!!!! Beds were comfortable. We were able to park every night with no issues. There is parking in both front and back of hotel. Subway is just 2 blocks away. Overall a great stay!

Stayed in February 2024

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Stayed in February 2024

Bathroom lay out or walls

Clean and friendly staff

Stayed in December 2023

The breakfast coffee wasn't so good but otherwise, nada.

Great hotel in a nice neighborhood with plenty of shops and restaurants nearby. The room was clean, tidy and comfortable and the be huge. Easy and relaxing stay here. Thank you!

Stayed in January 2024

The days in next to the hotel is currently housing illegal immigrants

Great staff and room

Stayed in February 2024