400 Arch Street, Philadelphia, PA 19106, United States of America
#61 of 89 hotels in Philadelphia
Guests' ChoiceBased on 2476 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
9.1
Facilities
7.9
Staff
8.6
Value for money
7.7
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Robin
United States of AmericaLocation to historic sites
Stayed in May 2024
Reviewed: May 19, 2024
Sabrina
United States of AmericaThe hotel room was very old. It had carpet and it smelled musty. The bathroom was ADH, but didn't have a floor lip so the floor was getting wet. Bed not comfortable.
It was convenient
Stayed in May 2024
Reviewed: May 16, 2024
Ibrahim
EgyptThe service in the breakfast restaurant was poor The hotel didn’t refund me the extra charge to my card after check out
The location is very good with very comfortable and capacious rooms
Stayed in May 2024
Reviewed: May 14, 2024
Daniela
BermudaParking is pricey, but the in/out option take away some of the sting, otherwise nothing much negative that I don't expect at any hotel.
Good area not too far from the mix of Market Street. Parking is also convenient. Area feels fairly safe as well. Front desk staff we encountered were helpful and pleasant. Have found rooms to be clean and comfortable with each stay. Beds are comfortable.
Stayed in May 2024
Reviewed: May 14, 2024
Lori
United States of AmericaThat parking was about $40 per night for guests
Loved that we were able to Walk everywhere that we wanted to go! Location was great.
Stayed in May 2024
Reviewed: May 8, 2024
Kimberly
United States of AmericaThe room we had this time was very noisy. We were on the corner near the fire department and could hear every time they went out and came back in. Also, the traffic was heard, and it was busy. We did not experience this when we stayed here before on the other side of the building.
This was our 2nd stay here. I love the location to everything. The staff was friendly and helpful. The bed and pillows are comfortable. If you drive the parking garage is right there, even though it costs extra it is nice to have it close by.
Stayed in May 2024
Reviewed: May 6, 2024
Donnie
United States of AmericaThe weather was horrible during our stay.
Great atmosphere. Friendly and courteous staff.
Stayed in May 2024
Reviewed: May 5, 2024
Wendell
United States of America?
location !
Stayed in May 2024
Reviewed: April 27, 2024
Latcholia
United States of AmericaLocation
Stayed in April 2024
Reviewed: April 18, 2024
Rgabay
IsraelThe parking price was high however, we looked at the other options of parking in other places or using the car inside the different district, so the parking was actually cost-effective.
We liked the hotel staff, who were very efficient and kind. The location is excellent within the historical city center and in a walking distance from main attractions. Comfortable mattresses and large rooms. Excellent coffee shops and restaurants in 5-10 minutes walking distance, which enabled tasting different breakfasts in different places and no need for hotel breakfast. On-site parking garage.
Stayed in April 2024
Reviewed: April 14, 2024
Marie
United States of AmericaClean and convenient
Stayed in March 2024
Reviewed: April 12, 2024
Simeon
United States of AmericaRooms are a bit dated and the clientele is more on the MAGA-side.
Location
Stayed in April 2024
Reviewed: April 9, 2024
Lysandra
United States of AmericaThe parking and the restaurant. Went for breakfast on Saturday morning waited over an hour for the food which was not worth the wait. Spent almost $100 for two people.
The location was great
Stayed in April 2024
Reviewed: April 8, 2024
Mariana
CanadaThe personel was not very friendly and the cleaning not good enough.
The location
Stayed in April 2024
Reviewed: April 8, 2024
Caren
United States of AmericaWe had reservations for a deluxe king room and at arrival were told that they were not available and gave us an accessibility room, we were ok with the change but in the shower, the water going everywhere was very uncomfortable and slippery and nothing was really sturdy in the bathroom overall.
Staff was great, location was perfect, overall stay was very good, my partner and I had an amazing time and the value of the place was 100/10.
Stayed in March 2024
Reviewed: April 3, 2024
Ronald
United States of AmericaVery comfortable beds and check-in staff was nice along with the restaurant staff!
Stayed in March 2024
Reviewed: April 2, 2024
Michael
United States of AmericaStaff were very friendly, good location
Location and staff
Stayed in April 2024
Reviewed: April 1, 2024
Nick
United KingdomSome fixtures and finishes showing their age, but otherwise fine. All very clean still.
Great location, staff very friendly on check in.
Stayed in March 2024
Reviewed: April 1, 2024
Jean
United States of AmericaI have no complaints about the property
Location
Stayed in March 2024
Reviewed: March 30, 2024
Peter
IrelandGreat location for exploring historic Philly
Stayed in March 2024
Reviewed: March 28, 2024
Cypress
United States of AmericaWe liked tbe location!
Stayed in February 2024
Reviewed: March 27, 2024
Anthony
United States of AmericaOn the surface the room was clean enough. There were some corners in the bathroom that could’ve used some attention. But when we were about to leave we noticed one of my daughter’s socks was missing so we started hunting. I ended up looking under the beds and behind the blinds and it was clear that no one had cleaned there in a looong time. Food and toys and lots of dust. Pretty gross. But if you don’t look behind the curtain so to speak it is perfectly fine.
The location was perfect for checking out the old city. While expensive, having the option to park our car and exit/re-enter the garage as much as we want for a flat fee was excellent.
Stayed in March 2024
Reviewed: March 26, 2024
Kim
United States of AmericaThe beds were too soft and woke up with a horrible back ache.
Great location to walk to Independence Hall and Reading Market.
Stayed in March 2024
Reviewed: March 26, 2024
Mary
United States of AmericaFacilities
Location
Stayed in March 2024
Campos do Jordão, Brazil
Haraki, Greece
Todtnau, Germany
Letojanni, Italy
Rome, Italy
Kalyves, Greece
Rio de Janeiro, Brazil
Lefkada, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content