Thought I was getting 2 story room for shower/dressing privacy while traveling with adult son. We had a tiny 1 story rm with no room to open luggage & no privacy.

Easy check in/out with luggage hold

Stayed in May 2024

The breakfast was not good, if you don't get there right when they put it out, all you will get is an orange or apple and some cereal (and coffee/tea). The part of town is not good, LOTS of people actively using drugs and engaging in sketchy behaviors in front of and around the hotel (especially at night there were at least 100 people clustered up on the sidewalk of mission street across from the hotel). But for the most part they did not interact with us and my husband and I felt mostly safe walking together. We ended up ubering around to most of our destinations due to the inconvenience of the parking situation. You will need to use a parking structure (ours cost 35$ per night and was about a half mile away from the entrance of the hotel).

The staff was exceptionally nice and accommodating. The room was very modern and the small size was advertised in the listing. The facilities were very clean and nice looking. Walking distance from city hall where we eloped, and also August Hall where we attended a great concert. Lots of great places to eat very nearby. They let us temporarily park on the side of the hotel to unload and load our luggage.

Stayed in May 2024

The breakfast was the same everyday and there was no variety to choose from. No Omelette, no hot dog, no eggs, no juice, no bread etc

The staff were approachable

Stayed in May 2024

Room was a bit small and really not fit for a couple (bathroom was open to all the room)

Yotel was simple and easy to check in, everything worked as they promote it

Stayed in May 2024

The location is problematic - crowded and doesn't make you feel safe despite the security within the hotel. The Wi-Fi in my room was unstable - I've reported that to the staff - and didn't get a proper solution. The breakfast is OK, can't count that as a breakfast but a snack or two instead. My room was cleaned only once at a 4 nights period.

The gym was great. The room was comfortable. The meeting rooms are super useful for work travelers.

Stayed in May 2024

Though centrally located, there is a nuisance of homeless people around.

Liked the facilities. All done compact and nice

Stayed in May 2024

A lot of homeless loitering around all the time

Convenient

Stayed in May 2024

very modern hotel, very nice service, unfortunately the breakfast was crap, the room I got was so small that I had no space to put my suitcase with my things, I do not recommend it for longer than one night - two nights

Stayed in April 2024

Location is great! So is price

Stayed in May 2024

The hotel area is very ugly, many people sleeping nearby. I felt scared

The hotel was nice and clean, the room for two was very small

Stayed in May 2024

The hotel is surrounded by hundreds of homeless individuals, especially in the evening and night, making it unpleasant and even scary to leave after 6-7 pm.

Nice hotel with simple and clean rooms, featuring a cozy lounge for coffee and light breakfast.

Stayed in April 2024

Outside of the hotel.there are junkies everywhere all the time

Hotel is good

Stayed in May 2024

The location

Like the facilities and equipment

Stayed in April 2024

The only thing letting it down is the location, but this is a wider San Francisco issue and really sad. The number of homeless/drug users is insane, this hotel gives a good view of the nightly “walking dead” scene across the road…. It’s not pretty, but the hotel staff are quite pragmatic and advise appropriately, no issues from me despite standing outside smoking from the homeless, they generally stay away from normal people!!

The staff, reception and security were really friendly and approachable and helped with anything needed. Hotel has Breakfast options, decent cereal and muffins along with yogurt with some “crusty” croissants.. but has free coffee machine 24/7. Room spotlessly clean

Stayed in April 2024

i still don't understand the weird "pre-authorised" payment. i did a pre-authorised payment when i checked in, but i paid another bill when i checked out. they said the 'pre-authorized' payment would go away in some days, but this short-term duoble pay still eat out my credit card balance. really weird. i thought 'pre-authorised' payment was for adjustment while checking out... actually, they started a new chargement from my credit card when i checked out... really inconvevenient system....

close to union square, nice location. room was ok. breakfast is very thin; a minimum breakfast, without a lot of options.

Stayed in April 2024

The location. It’s a nice hotel but all the homeless ppl hanging around take away from such a nice hotel.

Stayed in April 2024

Room size could have been litter bigger

Breakfast was very simple with limited options!

Stayed in April 2024

There are a lot of people living on the streets around the hotel but I did not feel unsafe at night.

Comfy bed, small room but it had everything I needed. Nice view of City Hall from my room, close to public transport.

Stayed in April 2024

The room did not have closet. The hotel was missing something to get food there, like a vending machine or something similar. It only served breakfast and at night you could only get something to eat from delivery.

The room was exactly as promoted, efficiently distributed and every seemed brand new. The staff was very helpful. The location was excellent to connect with all city services and at walking distance of shopping malls and touristic sites. It was an excellent choice.

Stayed in April 2024

The hotel offers convenient access to transportation with the metro and bus stops right outside the door. Additionally, several tourist landmarks are within walking distance, making exploration effortless.

The hotel enjoys a favorable location, yet the presence of numerous homeless individuals outside and the frequent scent of urine while strolling along the street create an uncomfortable atmosphere.

Stayed in March 2024

The room is very small I couldn't even put my luggage. The picture when I booked the room is different than what I got where the bathroom is open to the room !! in the middle of the bedroom.

The location of the hotel is central however, a lot of homeless people and drugs addict/dealers. I didn't feel safe at all !

Stayed in March 2024

The breakfast was a bit simple and had limited healthy options. Still good though.

The room was clean, the location was very central, and the staff was friendly. It is true that there are homeless people in the area, but they do not bother or interact with you. Plus, there are public security guards in the area, and the hotel has its own security. There is construction currently going on outside, but I could not hear anything in my room (5th floor, not facing street).

Stayed in April 2024

Not as safe during off office hours. There were many people on the streets. Streets were deserted during off office hours. Police vehicles were doing rounds regularly.

Location is near the public transport for both buses and trains. Taxi was very quick. Could walk to some of the attractions nearby.

Stayed in March 2024

Add top sheets to the bed. The comforter was just too hot by itself.

Convenient and clean. The room space was succinct but we didn't more than it offered.

Stayed in March 2024