1095 Market Street, San Francisco, CA 94103, United States of America
#140 of 222 hotels in San Francisco
Guests' ChoiceBased on 740 hotel reviews
7.6Cleanliness
8.7
Comfort
8.5
Location
6.0
Facilities
8.3
Staff
8.9
Value for money
7.5
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 10, 2024
Wasyl
United Kingdomvery modern hotel, very nice service, unfortunately the breakfast was crap, the room I got was so small that I had no space to put my suitcase with my things, I do not recommend it for longer than one night - two nights
Stayed in April 2024
Reviewed: May 9, 2024
Trevor
United States of AmericaLocation is great! So is price
Stayed in May 2024
Reviewed: May 9, 2024
Paz
United States of AmericaThe hotel area is very ugly, many people sleeping nearby. I felt scared
The hotel was nice and clean, the room for two was very small
Stayed in May 2024
Reviewed: May 7, 2024
Elad
IsraelThe hotel is surrounded by hundreds of homeless individuals, especially in the evening and night, making it unpleasant and even scary to leave after 6-7 pm.
Nice hotel with simple and clean rooms, featuring a cozy lounge for coffee and light breakfast.
Stayed in April 2024
Reviewed: April 28, 2024
Christopher
FranceThe location
Like the facilities and equipment
Stayed in April 2024
Reviewed: April 26, 2024
Benjamin
United KingdomThe only thing letting it down is the location, but this is a wider San Francisco issue and really sad. The number of homeless/drug users is insane, this hotel gives a good view of the nightly “walking dead” scene across the road…. It’s not pretty, but the hotel staff are quite pragmatic and advise appropriately, no issues from me despite standing outside smoking from the homeless, they generally stay away from normal people!!
The staff, reception and security were really friendly and approachable and helped with anything needed. Hotel has Breakfast options, decent cereal and muffins along with yogurt with some “crusty” croissants.. but has free coffee machine 24/7. Room spotlessly clean
Stayed in April 2024
Reviewed: April 21, 2024
Monica
United States of AmericaThe location. It’s a nice hotel but all the homeless ppl hanging around take away from such a nice hotel.
Stayed in April 2024
Reviewed: April 19, 2024
Soumo
IndiaRoom size could have been litter bigger
Breakfast was very simple with limited options!
Stayed in April 2024
Reviewed: April 18, 2024
Judith
United States of AmericaThere are a lot of people living on the streets around the hotel but I did not feel unsafe at night.
Comfy bed, small room but it had everything I needed. Nice view of City Hall from my room, close to public transport.
Stayed in April 2024
Reviewed: April 18, 2024
Pedro
ChileThe room did not have closet. The hotel was missing something to get food there, like a vending machine or something similar. It only served breakfast and at night you could only get something to eat from delivery.
The room was exactly as promoted, efficiently distributed and every seemed brand new. The staff was very helpful. The location was excellent to connect with all city services and at walking distance of shopping malls and touristic sites. It was an excellent choice.
Stayed in April 2024
Reviewed: April 4, 2024
David
NetherlandsThe breakfast was a bit simple and had limited healthy options. Still good though.
The room was clean, the location was very central, and the staff was friendly. It is true that there are homeless people in the area, but they do not bother or interact with you. Plus, there are public security guards in the area, and the hotel has its own security. There is construction currently going on outside, but I could not hear anything in my room (5th floor, not facing street).
Stayed in April 2024
Reviewed: April 1, 2024
Neena
IndiaNot as safe during off office hours. There were many people on the streets. Streets were deserted during off office hours. Police vehicles were doing rounds regularly.
Location is near the public transport for both buses and trains. Taxi was very quick. Could walk to some of the attractions nearby.
Stayed in March 2024
Reviewed: April 1, 2024
Ethan
United States of AmericaAdd top sheets to the bed. The comforter was just too hot by itself.
Convenient and clean. The room space was succinct but we didn't more than it offered.
Stayed in March 2024
Reviewed: March 11, 2024
Madeline
United States of AmericaHonestly I wish we could have check in earlier than 3 pm
I liked the loft style rooms! I enjoyed the self check in and easy entrance and exit to be on the go.
Stayed in March 2024
Reviewed: February 4, 2024
Junhan
South KoreaLow water pressure. Water was not hot enough.
Very clean room. Extremely convenient location.
Stayed in February 2024
Reviewed: January 12, 2024
Joe
IrelandSleeping area a little cramped.
Ideally located on Market Street. 100% as described. Fresh modern feel.
Stayed in January 2024
Reviewed: December 19, 2023
Hwa-lung
TaiwanThe room is not the same as it is described in the website. All rooms do not have a desk, and you will have to do everything on the bed, including eating and working. However, the description and floor plan in the website clearly shows a desk is included in the room. It made me feel cheated.
Stayed in December 2023
Reviewed: December 16, 2023
Aysan
United States of AmericaLocation was scary. Even though nobody were harming you but even walking in that area was scary enough !
The staff were super nice and took care of the smallest issues:)
Stayed in December 2023
Reviewed: December 8, 2023
Emma
AustraliaLocation of property and safety concerns at night
A clean tidy and efficient
Stayed in November 2023
Reviewed: November 17, 2023
Marcel
GermanyThe location is really bad. I was scared to walk around the area at night
The room was nice Staff is friendly
Stayed in October 2023
Reviewed: November 16, 2023
Fife
United States of AmericaJust the area
It was really nice as a hotel but the area was pretty run down nothing against the hotel.
Stayed in November 2023
Reviewed: November 2, 2023
Eric
PhilippinesWould have appreciated a small desk and chair in the room for working on my laptop.
The hotel looked new, modern and airy. The rooms were clean. The bed was comfortable. The common area is comfortable and provided free coffee, basic breakfast, etc.
Stayed in October 2023
Reviewed: October 30, 2023
Nico
BelgiumBreakfast very poor
Design
Stayed in October 2023
Reviewed: October 27, 2023
Konstantinos
GreeceNoise from the streets all the time, dangerous to walk at night
Modern touch
Stayed in October 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content