Room temperature. Have a hard time to adjust the temperature. Too hot. Furniture broken and called maintenance. The maintenance came but didn’t fix or replace it. ( the leg of the bench for dining table)

Location, cleanliness

Stayed in February 2024

It’s a nice property. All individual owned condos. More upscale usually when we come here. About 6 times now. This time was … blah. Girl at front desk acted like we were a bother to her and why would we disturb her at her work! We dealt with her three times in our stay there and I was so close to having a word with a Manager. We are talking 800 a night. I went through booking.com which includes all fees and taxes . When we got to the resort, the said girl wanted our credit card to charge for resort fees. I told her and she could see that we paid and were charged through booking for that. But she insisted. We traveled and were up very early and I was not going to argue and I would deal with it later . We were assigned room 319 we know the rooms as we have stayed before. We were somewhat disappointed this time. They had a 8 x 10 throw rug on top of the original rug all the corners of the throw rug were turned up. When you walk in the room, you’re looking at the view and not at the floor. My husband, who is 60 years old started walking towards the slider to open it, and because the corner was turned up, caught his foot, and he tripped. Also, one of the beds in the bedroom the mattress was horrible. Several times I went down to the front desk to talk with the girl and nobody was there different times of the day and early evening. Also, I spoke with Booking.com, and they said they should not be charging me for the resort fee.

Stayed in August 2023

Only has a couple of issues.. the pocket doors were incredibly hard to lock. They didn’t quite line up with the door frame, so had to wiggle them around a bit to lock them, and even then they were so stiff. Also our toilet in the main bathroom had a small leak. Otherwise, great stay

One of the nicest places I’ve ever stayed in. I had the two bedroom two bath condo/suite. Everything was high-end and lovely. Beautiful vaulted ceilings, huge windows, just gorgeous. Near a lot of fun activities and restaurants as well.

Stayed in June 2023

fireplace didn’t work, missing light bulbs, ceiling fan remotes didn’t work

close proximity to everything, events, shopping, restaurants

Stayed in November 2022

Nothing

Good size and well laid out. Nice communal pool. Good location.

Stayed in September 2022

locationand quality of the the accommodation and very helpful and genuine staff.

stunning, clean and modern, and stylish decor

Stayed in August 2022

its just perfect.

everything was excellent. Stuff was very friendly.

Stayed in May 2022

not much really, every time we made a request the staff helped and solved our problem.

absolutely great place, clean and wonderful staff.

Stayed in December 2021

Pricing :(

We made our own breakfast

Stayed in October 2021

loud music started Thursday night (we left Friday morning)and played until 3am. glad we didn’t stay over the weekend and we’re there Monday- Thursday instead.

beautiful and spacious we were a family of 4 in a three bedroom. fabulous location- near everything!

Stayed in August 2021

The lake area asign.

Receptionist Kathy was beyond great. Made us feel welcome and she was on top of all we needed. Room was great so big, kids enjoyed having their own room.

Stayed in July 2021

We love our stay here, the 2-bedroom condo was so perfect for our family. It is nicely decorated and appointed, and a great location right in the center of everything, yet peaceful and quiet. Staff was friendly and helpful. The pool and spa is very nice and well designed. It is worth it to stay here, we highly recommend!

Stayed in July 2021

Not enough staff due to the Covid situation.

Spacious and well furnished rooms with all amenities for long stays. We had booked a two bed room apartment but we were upgraded to a three bed apartment. Great place to stay together with the family. They have a nice bbq at the balcony

Stayed in June 2021

Nothing.Everything was too good to complain about anything.

The rooms were excellent,neat and clean.Kitchen was well equipped with dishes and crockery,Everything was par excellence.

Stayed in June 2021

We were on the second floor and the walls must be very think. Extremely noisy residents on the floor above us. Extremely annoying. Sounded like they were jumping with every step they took.

Beautiful facility with exceptional location. Friendly staff.

Stayed in June 2021

Friendly Staff, beautiful room, in a great location. Everything was in walking distance. Nice pool.

Stayed in June 2021

My only wish would be for daily cleaning service (suspended during Covid) and enough coffee filters to fit the machine (cone filter) for the duration of our stay.

The condo was beautiful and well stocked with kitchen essentials. We were within walking distance of almost everything and only had to get a car to travel to our boat cruise, which left from the Keys Marina. The pool was a welcome and quiet respite every afternoon.

Stayed in June 2021

The hotel is beautifully built. The units are spacious, high-end and decorated nicely. We also loved the gym, pool and hot tub!

Stayed in May 2021

Nothing

Perfect stay from check in to check out. Excellent service, amenities and location. Anything we needed, the front desk was able to help us with or get for our room. We will definitely be back!

Stayed in May 2021

Issac was extremely helpful and friendly when we checked in. He answered all of our questions. It was wonderful to start our day with such a wonderful experience.

Stayed in May 2021

Fireplace did. It work. Pool and hot tub not warm enough. Knob on hot tub broken. No breakfast offered. No restaurant at hotel. Picture of hotel does not match where it is located. Could have been cleaner. Found clothes from previous guests in corner of room

Breakfast was not offered

Stayed in November 2023

I was without hot water one day and I would like a refund for that day

I like this place.

Stayed in August 2023

We unfortunately experienced a power shortage during our stay and were offered an alternative accommodation that was far below our expectations. We were told we would be compensated and we are still waiting to hear from the property despite many attempts to reach out to them. Very disappointing.

Stayed in December 2021

No food or bar access in the hotel at all.

We stayed in the two bedroom suite. Was clean, spacious and seemed newly renovated.

Stayed in July 2021