402 Parkway, Gatlinburg, TN 37738, United States of America
#176 of 536 hotels in Gatlinburg
Guests' ChoiceBased on 1746 hotel reviews
7.9Cleanliness
8.1
Comfort
8.2
Location
8.9
Facilities
7.8
Staff
8.8
Value for money
8.2
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Michael
United States of AmericaOnly complaint would be the air conditioning in the room wasn't that great. Had it on 61 and it was still pretty warm in the room
The location was very convenient and you could walk everywhere in the gatlinburg area and less than a 10 min drive over to pigeon forge. Also, the rooms beside the water was amazing!
Stayed in June 2024
Reviewed: May 29, 2024
Michael
United States of AmericaIn-room coffee maker brewing is unsatisfactory. Tub drain is slow.
Didn't partake of the "grab n go" breakfast. Clean. Decent bed. Loved the room location.
Stayed in May 2024
Reviewed: May 29, 2024
Southwick
United States of Americavery clean, saw some bears, within walking distance of all the shops which was incredibly convenient
Stayed in April 2024
Reviewed: May 29, 2024
Tracy
United States of AmericaDefinitely needs some overall maintenance and bed was not most comfortable. Also, we booked through Bookings then had to reschedule due to a death. Arrived at property and Bookings had not pushed reservation through for May 26-29. They accommodated.
Loved the jacuzzi tub! Loved pool options. Also, had a fire pit and grill to use.
Stayed in May 2024
Reviewed: May 28, 2024
Anthony
United States of AmericaI can’t think of anything at this point
The property is located next to a mountain stream which gives off an excellent relaxing sound a very pleasing sensation
Stayed in May 2024
Reviewed: May 25, 2024
Joann
United States of AmericaRoom floor wasn’t swept well there were several dirt spots on it
Was nice small property cute setting
Stayed in May 2024
Reviewed: May 21, 2024
Constance
United States of AmericaNo door connecting to other room.
We loved the atmosphere and the setting of the facility. The location was great. Rooms were clean, comfortable. No doubt we will be back!!!!!
Stayed in May 2024
Reviewed: May 21, 2024
Masooma
United States of AmericaFloors and balcony could have been cleaner
We had a waterfront room! And easy access to the key part of the town!
Stayed in May 2024
Reviewed: May 20, 2024
Donna
United States of AmericaNeed some updates
SiŹe location
Stayed in May 2024
Reviewed: May 14, 2024
Combs
United States of AmericaProbably The TV options
The river on the porch was beautiful and peaceful
Stayed in May 2024
Reviewed: May 14, 2024
Heather
United States of AmericaCould be been cleaner on the floors.
The indoor pool was nice along with the outdoor. It was clean and comfortable. The price was good and the location to be able to walk and not have to pay the parking fees was very nice! The staff was friendly. Checking in and out was very simple. When we decide to go back this property will be one I look at again!
Stayed in May 2024
Reviewed: May 13, 2024
Lesa
United States of AmericaCarpet was not vacuumed.
Excellent location, nice room and friendly staff.
Stayed in May 2024
Reviewed: May 13, 2024
Williams
United States of AmericaThe beds were super tiny and it was fine til my last day I seen 2 roaches in the bathroom!!
The price was good for where it's at!!!
Stayed in May 2024
Reviewed: May 8, 2024
Jeremy
United States of AmericaWhere it was at was the brst
Stayed in April 2024
Reviewed: May 7, 2024
Carolyn
United States of AmericaTV didn’t work a when I called the office no one could help me.
It was comfortable
Stayed in May 2024
Reviewed: May 6, 2024
Charles
United States of AmericaRoom could have been a little cleaner ..It was clean but just could have been a little cleaner ..
Beautiful grounds .. Great location.. Great staff ! 24 hour heated pool is a great bonus !!
Stayed in April 2024
Reviewed: May 6, 2024
Jonathan
United States of AmericaNeeds upgrades on parking and bathrooms
It was close to everything
Stayed in May 2024
Reviewed: May 2, 2024
Deborah
United States of AmericaAlthough room appeared to be clean, the floors may need to be mopped a little more thoroughly. ( I would suggest guest wear house shoes or bring extra socks to wear just in the room) Could use Darkening Curtains, due to the neon lights on the Alpine Coaster parallel to the property. Also may need some acoustic panels for the same reason, to help deaden the sound of the Alpine Coasters and some street noise, from loud cars. But overall- A very pleasant stay!
Staff was friendly and informative. Location proximity to downtown Gatlinburg was great to walk for shopping. Room appeared clean Bed was comfortable I enjoyed the fact that there was an actual tub.
Stayed in April 2024
Reviewed: April 29, 2024
Nativia
United States of AmericaThe bathroom could of been more cleaner.
It felt like home. It was very quiet. It was just a peaceful vacation.
Stayed in April 2024
Reviewed: April 29, 2024
Leslie
United States of AmericaInside pool was cold and needs updating
Private
Stayed in April 2024
Reviewed: April 29, 2024
Natasha
United States of AmericaThe bathroom was tiny. Short toilet with some minor wall paper peeling. It was clean.
We enjoyed the river flowing outside our balcony. The bed was comfortable.
Stayed in April 2024
Reviewed: April 25, 2024
Janine
United States of AmericaOur door kept sticking and it was kinda a shady lock system! However I always felt safe there!
Close to downtown Gatlinburg. Stream running out the back door!
Stayed in March 2024
Reviewed: April 23, 2024
Moore
United States of AmericaStaff, layout of the room, local owners
Stayed in April 2024
Reviewed: April 20, 2024
David
United States of AmericaHot tub is too small, it was always full…which is 3 maybe 4 people at a time. Indoor pool the water was too cold to swim. Outdoor pool was heated, but in below 40 degree weather, not really an option.
Location,location, location.
Stayed in April 2024
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