Skip to main content
  1. Hotel reviews homepage
  2. Canada hotel reviews
  3. British Columbia hotel reviews
  4. Surrey hotel reviews
  5. Reviews of The Empress Palace Hotel

Reviews of The Empress Palace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

12788 Ross Place, V3V 6E1 Surrey, Canada

#6 of 16 hotels in Surrey

Guests' Choice

Review Score

Based on 31 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    9.2

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 9, 2024

    10
    Better than last booking
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We are a proud and happy guests Room was very good It turned to be a lovely 🥰 stay

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Very good
    • Travelers with friends
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very very good 😊

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Exceptional
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We have no company. Where is the hotel bar open more than midnight but it is the regulation they open from two until midnight. However, we could manage our arrival before midnight. We noticed that after midnight if you want to add life, we have to pay ahead so next time Media called him on there. What’s up number and inform them of time upon their consent and let us in for the first time check in during our check-in time on out we had no problem. Room was very good. Very respected situation and guests around

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    We wanted one there, but they might book it again and we are happy 😊
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pretty good size comfortable bed in the middle of city accessible to many groceries even by walking we could manage our shopping whatever we wanted only one day and we ended up at a gorgeous day here

    Stayed in May 2024

  • Reviewed: May 9, 2024

    10
    Highly recommend it
    • Leisure trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Highly recommend it

    Stayed in May 2024

  • Reviewed: May 8, 2024

    10
    Konami room or feel hours relax was great however, private suite was more expensive but we rather stay in a economy floo
    • Leisure trip
    • Couple
    • Duplex Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Hypocrite for quiet, half-day, take rest away from the business with my girlfriend, they booked economy room. That was good. We downgraded to a room from private suite for a few hours. It was great.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    10
    Very good 😊 بسیار خوب
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    بسیار خوب Very good 😊

    Stayed in May 2024

  • Reviewed: May 8, 2024

    10
    We will book this hotel again
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We read reviews to know how to pay as we could not use our card on line According to the review it was his dad send it request and then we were supposed to receive confirmation. We received shortly after we got the auto message by the property to guide us how to pay in that information email before Thursday. We need to contact on there what’s up and we did and we got how to provide our credit card and pay upon doing it because the final confirmation on the room number so for us checking was so easy they are open from 3 PM to mid night No, was very good cleaned and member worker were very lovely. We will book it again.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    10
    Very satisfied
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We had no bad issue Room was pretty great size and organized , well kept , beautiful view Garden view We are satisfied As we sent request on line based on the reviews, we texted to their what’s up number right after to know if they are able to host us then we appeared and paid them

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Thank you 🙏 for great hospitality
    • Leisure trip
    • Couple
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Call me from Usa for the first. Time to Canada God is here by knowing this palace hotel verified by friends that coming here even have good accommodation. I’m really sad and was even better than what they said because the whole private room suite and bathroom and we had to share the kitchen in front of our room that got us to cook for our sales, coffee maker, tea pot, and burner tables, beautiful view of garden and palace with them above was an asset free Wi-Fi, and parking was added to us for free It was very quiet Anthony and location was family-based area and nice and safe I saw photos of many celebrities, and royals that’s been hosted there on their photo gallery. I was, surprised that they had this opportunity for locals or guests , such as us thank you the management and the lady Empress.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Thank you again Free Fast WIFI and parking was extra surprise for us
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Amazing room where he came from a post upon paying you have no problem about entry or exit already experience first you need to send your request on booking com then you have to text Hotel about update and checking the last minute information They are open after 2 PM until midnight. I believe so be sure that you text them hours before your arrival to get the latest information and instruction As we discovered because it is mostly cash on arrival sometimes they might not have rooms as it is like walk through because they don’t have your information to trust if you’re coming or not So text them on what’s App and inform your arrival time They provided us free, fast Wi-Fi and They had free parking 🅿️ Thank you again

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Great for families
    • Business trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I left that there was actually like a best home hotel type in a royal way we dream to stay We had our own suite with our own private bathroom in Egyptian style I was with my babe infant and my nanny was able to get her to bed as a part of the routine schedule but it said we will be able to use the shared living room and kitchen in front of our unit and watching TV outside of our room till 11 PM that was a scheduled for the hotel for Silence. Our room was pretty good size with enough bed forfeit for my in front of me and my husband it was cleaned. Location was great. Supervisor was great and she told us if we have any question ask her before she leave the room after showing us lost everything was good and we checked out ourselves

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    We had a very perfect pleasant staying . We come back soon
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had a very good pleasant sleeps Wonderful location and very clean and big room for us But I feel beautiful and lovely manager on staff, Mr Alexander was Very good to us. We always pray for owners We come back

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    All was very great 👍
    • Business trip
    • Couple
    • Family Suite with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    From start to end was very great 😊

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    We are super excited to book it again
    • Business trip
    • Family with young children
    • Suite with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Our family of 4 got a good suite as we upgraded upon their information We received email after sending request and upon confirmation of how to contact them and pay and working hours Free parking abd WiFi was a great asset for us God bless you team of hotel

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    Amazing 🤩 hotel 🏨 یالی‌یالی excellent
    • Business trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was really a perfect hotel for us As of concerns all hotels were full Send a request on Booking.com for this hotel and they receive confirmation with an email in 10 minutes to guide us how we can pay and they contacted them through WhatsApp the same number that they had on the flag. Luckily they had a room and we got a room, eating little bit less than the other hotels that kicked us out Thank you Melissa Management, and her staff, and the good people that help us stay there Very good room and all great shared amenities in front of our room was superb We had Derrick access to kitchen living room office and we had private entry and sweet suite

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    We really, adore the city and property
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Definitely, our room was one of the best the supervisor could provide us. He showed us two different stores and they chose the one it was royal honey, and we had to put in place and time with my boyfriend.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    All was great
    • Business trip
    • Travelers with friends
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing close to us and airport except this one that was about 17 minutes away with no traffic to international Airport. We were so tired he called them. They accepted our arrival and we pay on arrival when you go through very good host.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    10
    Valuable for family and friends highly recommend it
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    My children and me booked a private suite with multiple bed That was called imperial Private Sweet. It has a beautiful wall print design and bunkbeds for kids like a playground and they really enjoyed property had garden and very good reception clean and quiet security cameras were installed outside of the property. I felt a very good value.

    Stayed in May 2024

  • Reviewed: May 1, 2024

    10
    10 stars ⭐️
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    10 stars ⭐️ in one place They have different types if rooms from average to high end pricing

    Stayed in April 2024

  • Reviewed: May 1, 2024

    10
    Cozy and good price
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We didn’t want to pay a lot of money for booking a room in the five star hotel me know the cost was $470 yesterday to choose So I wanted one of the economy property around us that we got by end of today’s location Andie booked was great everything was very nice for us

    Stayed in April 2024

  • Reviewed: May 1, 2024

    10
    Rooms and classes a great way of communication
    • Business trip
    • Couple
    • Suite with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Wow 🤩 It was very good we noticed about this hotel rooms Sam room was royal and nice He got a master class at location as they provide different spiritual and healing classes They have different coaches abd masters It was a very unique and interesting experience

    Stayed in April 2024

  • Reviewed: April 28, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Price one night. It is wat it is though

    Quiet

    Stayed in April 2024

  • Reviewed: March 25, 2024

    10
    You must try to see how pretty is VIP section
    • Business trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    Rejecting from Hotel was bad as they were full but here we called them and they accepted us We paid a little bit more but we are happy if our choice We wanted a private Suite 2 queen bed and they had it notice that they are open after two or 3 PM. That’s a pretty good enough for us to relocate here again , Connecticut to buss stop and good room size and garden view , and two queen that was enough for us. Clean and good staff

    Stayed in March 2024

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!