Surrey, Canada
Positive section of review
All I can say is positive about our stays at his palace hotel room was super spacious. We really didn’t want to go But our flight was early morning, and we had to leave we wished to “book at two more days to see the city also a tour for seeing this majestic palace. We really appreciate the Management for giving us this opportunity twist stay in one section of the palace. That was our beautiful.We definitely will come back and recommend it to other friends.
Cambridge, Canada
Positive section of review
The space was great and had everything you would need for a comfortable stay in Cambridge. The digital key for access was also handy as I was arriving quite late, but was able to get my key prior to arrival. Would absolutely stay here again in future.
Negative section of review
While the communication with Mandy (the Laundry Rooms Guest Experience Manager) was excellent, I received nine different emails prior to arriving at the Laundry Rooms, majority of which were requesting some type of interaction task (guest verification, agreement forms, downloading apps, access passports, etc). There seemed to be a lot of steps to the booking, which I feel could have been streamlined for a better customer experience. I was travelling from Ireland so I wasn't always seeing the emails straight away and it would leave you a bit anxious that you had missed a vital step. I would say there is a possibility that you would struggle if you weren't particularly tech-savvy as well.
Fort McMurray, Canada
Positive section of review
The location was excellent. The breakfast had several hot options and the options were different on the two days that we stayed.
Negative section of review
The pillows were too thick and there wasn’t another choice of pillows. The hot tub was a good size however it is in a very small room with inadequate ventilation therefore the room was too hot. We needed to prop the door open to get cooler air in the room.
Richmond, Canada
Positive section of review
The flight was great, the breakfast was very good and excellent staff. We would stay here again. Thank you
Richmond, Canada
Positive section of review
Very clean and comfortable room. I had very pleasure experience with house owner!
Montreal, Canada
Positive section of review
Breakfast was excellent, had a wide variety of fresh choices.
Surrey, Canada
Positive section of review
Was there a breakfast? Nobody told me.
Negative section of review
Room smelled heavily of cigarette smoke. My wife only slept in room for first of 6 nights, then moved to a friend’s house. No way to cancel pre paid room. It advertised as non smoking.
Jasper, Canada
Positive section of review
Very clean and staff were friendly.
Negative section of review
Parking was poor and no air conditioning
Edmonton, Canada
Positive section of review
Very clean
Negative section of review
The room seemed a bit dated compared to the photos but was very nice
Edmonton, Canada
Positive section of review
Clean