Surrey, Canada
Positive section of review
All I can say is positive about our stays at his palace hotel room was super spacious. We really didn’t want to go But our flight was early morning, and we had to leave we wished to “book at two more days to see the city also a tour for seeing this majestic palace. We really appreciate the Management for giving us this opportunity twist stay in one section of the palace. That was our beautiful.We definitely will come back and recommend it to other friends.
Cambridge, Canada
Positive section of review
The space was great and had everything you would need for a comfortable stay in Cambridge. The digital key for access was also handy as I was arriving quite late, but was able to get my key prior to arrival. Would absolutely stay here again in future.
Negative section of review
While the communication with Mandy (the Laundry Rooms Guest Experience Manager) was excellent, I received nine different emails prior to arriving at the Laundry Rooms, majority of which were requesting some type of interaction task (guest verification, agreement forms, downloading apps, access passports, etc). There seemed to be a lot of steps to the booking, which I feel could have been streamlined for a better customer experience. I was travelling from Ireland so I wasn't always seeing the emails straight away and it would leave you a bit anxious that you had missed a vital step. I would say there is a possibility that you would struggle if you weren't particularly tech-savvy as well.
Cowichan Bay, Canada
Positive section of review
It was so clean and bright. My husband loved the bed. The location was great. Close to the water but far enough away it was quiet and restful.
Negative section of review
The bed was a bit hard for me but my husband loved it.
Fort McMurray, Canada
Positive section of review
The location was excellent. The breakfast had several hot options and the options were different on the two days that we stayed.
Negative section of review
The pillows were too thick and there wasn’t another choice of pillows. The hot tub was a good size however it is in a very small room with inadequate ventilation therefore the room was too hot. We needed to prop the door open to get cooler air in the room.
Quebec City, Canada
Positive section of review
Great location very close to the city center. Good small pool and great jacuzzis. Free public transportation. Our room was big.
Negative section of review
Parking was too expensive so we parked nearby. Breakfast could be included.
Edmonton, Canada
Positive section of review
A good hotel close to downtown, friendly staff
Squamish, Canada
Positive section of review
Nice cute cheap hotel. Has on-site parking.
Drummondville, Canada
Positive section of review
Great location. Clean. Comfortable.
Negative section of review
Check your credit card statement. They charged me twice on two different dates. I had to call 4 times because they kept saying there was only one charge on file but my visa clearly had two. Persistence paid off and they eventually “found” their error and reimbursed me. Also, they charged me for a water bottle I never drank. So I repeat, check your credit card statement. Something stinks here.
Vancouver, Canada
Positive section of review
Did not eat at hoyel
Negative section of review
Everything was great
Edmonton, Canada
Positive section of review
Clean