La Graciosa, 5, 35510 Puerto del Carmen, Spain
#635 of 841 hotels in Puerto del Carmen
Guests' ChoiceBased on 558 apartment reviews
7.7Cleanliness
8.1
Comfort
7.9
Location
8.9
Facilities
7.6
Staff
8.7
Value for money
8.3
Free Wifi
6.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 17, 2024
Frances
IrelandI would like umbrellas at the pool for sunshade.
The staff are friendly. The rooms and facilities are very clean. Lovely bar and seating near the pool.
Stayed in May 2024
Reviewed: May 8, 2024
Joanne
United KingdomPool area no shade so didn't use it. Pool bar was over priced.
Beds comfy, very clean throughout. Staff polite, friendly and helpful. Location good for us. On site shop for convenience.
Stayed in May 2024
Reviewed: May 6, 2024
Ilona
NetherlandsPool is nice but sunloungers need to be replaced and there are no umbrella's. It should be mentioned that breakfast is not in a buffet. In general it can use a renovation.
Location is great, walking distance to shops, bars and restaurants. Apartment and complex is basic but very clean, staff friendly. Beds were good..
Stayed in May 2024
Reviewed: April 29, 2024
Alison
IrelandOur room back right onto drunken monkey which caused some noise and disturbance. This was disappointing as paid extra for sea view
Great location as a base . Friendly staff. Dated but clean . Pool area well maintained
Stayed in April 2024
Reviewed: April 27, 2024
Bernadette
IrelandBadly need new Sun loungers + some parasols
Location , + excellent supply of hot water.
Stayed in April 2024
Reviewed: April 26, 2024
Lorraine
IrelandNot a spa. Misleading.
Location
Stayed in April 2024
Reviewed: April 21, 2024
Andrew
United KingdomNo air-con room was roasting each now had to 20 euro for a fan from reception
Friendly good location
Stayed in April 2024
Reviewed: April 15, 2024
Catherine
IrelandNoise
Location
Stayed in April 2024
Reviewed: April 7, 2024
Cadd
United KingdomStaff where pleasant and helpful location very near to both old town and new
Excellent location wil be going back100%
Stayed in April 2024
Reviewed: April 1, 2024
Declan
IrelandThe outside of the apartments is very dated, and there wasn't much in the way of Spa facilities
Loved the location, the property was nice clean and quiet, the rooms were nice and modern and the staff were very nice
Stayed in March 2024
Reviewed: April 1, 2024
Maryjo
United KingdomSpa?? Think this was only the jets over part of swimming pool ..which were only turned on for an hour we missed seeing this 😬🙃
Great location rooms perfect
Stayed in March 2024
Reviewed: March 27, 2024
Christopher
IrelandI had stayed there a number of times before and suited me perfectly
Stayed in March 2024
Reviewed: March 24, 2024
Madeleine
IrelandAir conditioning would be nice and umbrellas at the pool be nice
Location was great and staff were excellent. It is not a 5 star and no air conditioning but fans available. Eerything is spotless.at the Costa Volcan Will definitely return
Stayed in March 2024
Reviewed: March 23, 2024
John
IrelandStaff
The hotel
Stayed in March 2024
Reviewed: March 13, 2024
Martin
IrelandGreat location Great staff Clean and affordable
Stayed in February 2024
Reviewed: March 6, 2024
John
United KingdomLocation perfect great hotel and facilities staff friendly and informative
Stayed in February 2024
Reviewed: March 1, 2024
Margaret
IrelandThe sun beds were very shabbycould do with some new ones and no towels available there
Location good
Stayed in February 2024
Reviewed: February 29, 2024
Bridie
United KingdomThe floor of the apartment had not been cleaned very well. It was very dusty on the floor and some long hairs on tiles, not ours!
Location good Staff very friendly and helpful
Stayed in February 2024
Reviewed: February 28, 2024
Susan
United KingdomHandrails in the accessible shower would be a great addition.
Our room wasn't accessible but we asked at reception and they happily swapped us to a larger apartment with accessible bathroom. Lovely staff.
Stayed in February 2024
Reviewed: February 28, 2024
Charlotte
United KingdomVery small tv and only spanish channels
Location was excellent
Stayed in February 2024
Reviewed: February 27, 2024
Carmel
IrelandThe breakfast was poor.
The location was perfect & so was the room. The bed at the pool could be replaced as they are worn out.
Stayed in February 2024
Reviewed: February 25, 2024
Gary
United KingdomRoom was right next to the pub, so was a bit noisy.
Breakfast was lovely
Stayed in January 2024
Reviewed: February 25, 2024
Anne
IrelandCleaner came in to our room and proceeded to clean or room and we were just after coming out of bed 10 am told her our room was ok and she proceeded to to wash the floor even though we were departing 2 days later and we didn’t want it cleaned she could have called when we were out
Location value for money good staff and welcoming
Stayed in February 2024
Reviewed: February 19, 2024
Dawn
United KingdomThe breakfast and the facilities were basic
The location, the view from apartment. The staff were friendly
Stayed in February 2024
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