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Reviews of Hôtel Novotel Valenciennes

Rue de Maugré, 59220 Valenciennes, France

#64 of 116 hotels in Valenciennes

Guests' Choice

Review Score

Based on 95 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    7.8

  • Facilities

    7.9

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 7, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    No big issues. The breakfast was quite expensive, but tastefull and good options. It is not the most modern hotel, but the price was really friendly.

    The staff behind the reception was incredibly friendly. Both at check-in as during check-out. We had a comfortable stay, might book again.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 2 nights
    • Submitted from a mobile device

    Schoon, up to date.

    Stayed in May 2024

  • Reviewed: April 28, 2024

    9.0
    A one night stay and we regret not being able to stay longer
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    The staff, the cleanliness and the hall / reception beautifully organized with great things to play for kids

    Stayed in April 2024

  • Reviewed: April 27, 2024

    9.0
    Restful and comfortable
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa
    • Stayed 1 night

    As we are elderly we would prefer a separate shower stall rather than a shower over the bath.

    Friendly and helpful staff. Meals in the restaurant were very good. Hotel is easy to get to off the motorway.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    7.0
    Quick simple pleasant pit stop
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night
    • Submitted from a mobile device

    - lack of sound proofing of rooms. Eg I could hear the doors of the other rooms slam. - water stains on the shower lever made it look like it wasn’t cleaned before we arrived.

    -Tesla supercharger -right off the highway, convenient for a night’s stopover - nice lobby -decent food

    Stayed in April 2024

  • Reviewed: January 29, 2024

    9.0
    I would stop there again
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa
    • Stayed 2 nights
    • Submitted from a mobile device

    Not everyone spoke English but wasn’t a problem

    Lots of free parking. Food good, staff very friendly and helpful. Rooms are of a good size. Dog friendly hotel

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 3 nights

    While booking, I included the dinner. However, I came to know various restrictions once I checked-in. For example, there is a limitation (25 Euro per Adult and 13 Euro per child, Children can't order the normal menu as they can order only the kids menu, etc). This should have been mentioned while booking the hotel.

    Stayed in January 2024

  • Reviewed: October 3, 2023

    9.0
    All good!
    • Leisure trip
    • Solo traveler
    • Superior Room with Chaise Longue
    • Stayed 1 night

    stop ovrnight, not much to stay but friendly staff and clean place to stay

    Stayed in October 2023

  • Reviewed: August 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa
    • Stayed 1 night

    I have stayed at this hotel before and was already well impressed with the family friendly atmosphere and many play options for my 4 year old son. This time was travelling with our family dog and was really impressed with the reception of the dog. Not only where dog bowls already prepared in our room, the dog was treated like royalty. Access more or less every where on the leash. Water served to him while we where having dinner. Room located on the bottom floor, so he did not need to climb stairs, when we wanted to go for a walk. Also the offer on kid games, block building corner and many outside games really make it a dream place for kids. A small game as a present for my son on arrival is also a very nice gesture. The location close to the highway in the north of france make it a perfect mid journey stop. On top of that the breakfast buffet is large and has very good quality products. The restaurant has a great choice as well.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    8.0
    Exactly what we needed. A clean place to stay on the road, travelling in an electric car.
    • Business trip
    • Family with young children
    • Standard Double Room with Sofa
    • Stayed 1 night

    The bathroom and some room furniture were quite warn, but then again I could see that they were renovating some of the other rooms which probably will have solved this problem by next time.

    I very much liked the pleasant and helpful staff. I liked the large parking place. I also very much liked the fact that there were plenty of electric car chargers.

    Stayed in July 2023

  • Reviewed: June 2, 2023

    8.0
    Overall, a relaxing and enjoyable stay
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa
    • Stayed 3 nights

    No lift in the hotel. The room was very warm and no instructions on how to adjust the temparature. Some of the dishes on the food menu do not have descriptions on what they contain.

    The rooms were comfortable. The lady at the desk when we arrived was very friendly and helpful. My mother is disabled and she changed our rooms to the ground floor instead of the 1st floor seeing my mum struggle to walk up the stairs.

    Stayed in May 2023

  • Reviewed: May 30, 2023

    7.0
    Good for some rest
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night
    • Submitted from a mobile device

    Could have been a little cheaper

    It was a quiet location, friendly area. It's what one would expect from trying to get some rest, for one night. Not wow, but it's OK.

    Stayed in May 2023

  • Reviewed: February 21, 2023

    9.0
    Good value for money stopover.
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa
    • Stayed 1 night

    It wasn't possible to turn down the heating in the room.

    Uncomplicated, efficient room with a comfortable bed. The restaurant served very decent food and the service was good. Not the cosiest of table layouts, but quite OK.

    Stayed in February 2023

  • Reviewed: September 22, 2022

    7.0
    a good hotel to use en route
    • Leisure trip
    • Couple
    • Standard Double Room with Sofa
    • Stayed 1 night

    The room was clean and functional as expected, the lobby bar restaurant area was comfortable and the food was also as expected, Parking was easy and safe

    Stayed in September 2022

  • Reviewed: August 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night
    • Submitted from a mobile device

    There was no air conditioning and it was like sleeping in a sauna. Room to temperature was at 28oC. Swimming pool was broken, but we were advised of this.

    Staff were very friendly

    Stayed in August 2022

  • Reviewed: August 25, 2022

    8.0
    Good place to stay in transit
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 3 nights
    • Submitted from a mobile device

    no air con

    The staff they were brilliant and friendly and the amenities for kids

    Stayed in August 2022

  • Reviewed: August 23, 2022

    7.0
    It was a good value room for what we needed at the time
    • Leisure trip
    • Group
    • Standard Double Room with Sofa
    • Stayed 1 night

    Though there is an AC unit in the room it was not working. This was not isolated as we had booked 3 rooms. It was a very hot day and almost unbearable in the bedroom. Even with the windows open the room had become so hot before we occupied the room it was like a greenhouse/sauna. The design of the building itself has a flat roof and is only 2 floors and our bedrooms were on the first floor so sweltering hot. No fan was provided as a replacement unfortunately.

    The room was very spacious and clean. Perfect for a flying stay over whilst passing through and needing a half way point to stop on a long journey (Nurburgring to Caen). The receptionist who greeted us was absolutely lovely and couldn't have been more helpful. Lots of space in the car park for a car towing a race trailer.

    Stayed in August 2022

  • Reviewed: August 16, 2022

    8.0
    An amazing hotel, excellent value for money, breakfast was wonderful.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    The room was sweltering and we couldn’t open the window because of having a child in the room. To be fair there was a heatwave in France at the time of our visit, it was 30’c outside, but it was 34’c in our room and there was no air con. So a uncomfortable night for anyone that struggles with heat. Luckily it didn’t bother half of our group

    The hotel is amazing for families with really thoughtful extras, such as board games in the bar, table football games, even a reading book for children and a bookshelf for adults. It was lovely and clean, downstairs was very modern. The rooms were large and super clean, but a little dated. The concierge/ receptionist was a wonder. She gave us a fabulous welcome, and really looked after every single guest. Breakfast was brilliant

    Stayed in August 2022

  • Reviewed: August 13, 2022

    7.0
    Tesla superchargers by the hotel. Average experience.
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night

    Very warm room with no AC.

    Average hotel, everything was fine but nothing stood out. Tesla superchargers in the yard, which is why we stayed there. It's a decent place to stay if the price is low/moderate.

    Stayed in July 2022

  • Reviewed: August 9, 2022

    9.0
    nice premises,an oasis on a long drive,friendly staff and kids taken into account in a wonderful way.
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night
    • Submitted from a mobile device

    pool was not working this time at the property

    perfect for our purpose as an overnight stay on a road trip.

    Stayed in August 2022

  • Reviewed: August 3, 2022

    8.0
    Fantastic customer service
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night
    • Submitted from a mobile device

    The scrambled eggs

    The Receptionist lady was very kind and friendly. Staff in general were very kind and friendly but the receptionist lady were amazingly helpful. Very good quality service.

    Stayed in July 2022

  • Reviewed: July 29, 2022

    8.0
    brilliant break in a long drive
    • Leisure trip
    • Family with young children
    • Standard Double Room with Sofa
    • Stayed 1 night
    • Submitted from a mobile device

    service a little slow in restaurant

    many possibilities to be active with kids, eg badminton, boules, table tennis, football and swimming pool. Good restaurant. perfect location for a overnight stay when traveling south or west in France.

    Stayed in July 2022

  • Reviewed: July 23, 2022

    7.0
    Has a great potential but we slept so bad
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night
    • Submitted from a mobile device

    Poor sleeping conditions with bad quality of pillows and very hot rooms (impossible to sleep with open windows with the noise from the highway) and very small and poor quality of mattress for the kids bed

    The pool, the quality of the food

    Stayed in July 2022

  • Reviewed: July 19, 2022

    7.0
    Nice
    • Leisure trip
    • Family with young children
    • Superior Room with Chaise Longue
    • Stayed 1 night
    • Submitted from a mobile device

    There is no airconditioning in the hotel. We got a fan from the staff to cool down the room a little.

    Friendly service. The hotel has a nice swimming pool.

    Stayed in July 2022

Showing 1 - 25

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