8 - 10 Hoole Road, Chester, CH2 3NH, United Kingdom
#12 of 29 B&Bs and inns in Chester
Guests' ChoiceBased on 2407 hotel reviews
8.7Cleanliness
9.1
Comfort
8.9
Location
9.2
Facilities
8.8
Staff
9.4
Value for money
9.1
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 29, 2024
Molly
United Kingdomwe stayed on a friday night so the bar was quite loud when we were getting ready at around 6pm but it was a summer evning and there was no noice during the night it was brilliant.
the bed was so comfy best night sleep i had in weeks, breakfast was super tasty too.
Stayed in May 2024
Reviewed: May 27, 2024
Zoe
United KingdomOnly negatives were that vegetarian breakfast was dry, there were no blackout curtains, so we were woken up by the sunlight, and you could hear the downstairs kitchen door slamming, which also woke us up.
Staff were lovely and attentive, and the room was really lovely and clean. Location convenient just a short walk into Chester City Centre. Free breakfast being included was great, saved us having to find somewhere to eat each morning. They soundproofed it well as when you are in the room you can't tell there's a whole pub/restaurant downstairs!
Stayed in May 2024
Reviewed: May 26, 2024
Claire
United KingdomAnother great stay here! Perfect location.
Stayed in May 2024
Reviewed: May 25, 2024
Alan
United KingdomNoise from kitchen door could be heard in bedroom
Location staff food
Stayed in May 2024
Reviewed: May 23, 2024
Stewart
United KingdomFriendly staff nothing is too much trouble food amazing great location
Stayed in May 2024
Reviewed: May 22, 2024
Andrea
United KingdomFriendly staff. Brilliant location. Lovely food.
Stayed in May 2024
Reviewed: May 22, 2024
Dennis
United KingdomNothing.
Everything. Great location, lovely breakfast, staff lovely. Will return for sure.
Stayed in May 2024
Reviewed: May 20, 2024
Vanessa
United KingdomThe shower - ridiculously hot and no way of cooling it down. Could be a problem for and elderly/very young person as it was scalding.
Fabulous staff, very friendly and couldn’t do enough for you.
Stayed in May 2024
Reviewed: May 20, 2024
Kathryn
United KingdomHot
Good location
Stayed in May 2024
Reviewed: May 19, 2024
Susan
United KingdomNot their fault but hadn't realised it is on a very busy road which meant I didn't sleep too well as our room was at the front. Other main quibble was that there was nowhere in the bathroom to hang towels.
Good location for walking into Chester and visiting Chester Zoo, our main requirements. Good size room, comfy beds. Very friendly, helpful and hardworking staff.
Stayed in May 2024
Reviewed: May 19, 2024
Julie
United KingdomNear city centre good food nice bar reasonable prices. Bed comfy friendly staff.
Stayed in May 2024
Reviewed: May 18, 2024
Garry
United KingdomClean room good food lovely staff
Stayed in May 2024
Reviewed: May 18, 2024
Clive
United KingdomNothing
The location and the well appointed accomodation
Stayed in April 2024
Reviewed: May 18, 2024
Quirk
United KingdomWe found the location perfect for us. All the staff were very friendly and helpful. Food was also very good quality and value.
Stayed in May 2024
Reviewed: May 16, 2024
Maggie
United KingdomThe workman started at 7.30am!! Saturday and Sunday morning!!
Staff were excellent.. very friendly..food was of a high standard .. bar was good and lively.. rooms were good size.. bathroom clean and powerful shower.. 2 hairdryers.. tv .. fridge.
Stayed in May 2024
Reviewed: May 16, 2024
Nadine
United KingdomWe felt a little rushed at breakfast even though we were there early enough, which was a bit of a shame. It would not keep us from coming back though.
The staff were very friendly, the room clean, spacious with a comfortable bed. The food in the restaurant was reasonably priced and also very good, portions were large. It was also not far to walk into the centre with some interesting shops on the way.
Stayed in March 2024
Reviewed: May 16, 2024
Simpson
United KingdomLovely friendly greeting and services, gorgeous food. Ease of parking. Lovely over night stay for my daughter and I for our visiting the Chester Zoo.Thank you for the lovely welcome.
Stayed in May 2024
Reviewed: May 15, 2024
Brown
United KingdomLocation excellent,room lovely,staff lovely
Stayed in April 2024
Reviewed: May 13, 2024
Michal
PolandThe only window opened right into the main pub area - which was very noisy till very late.
Good room, healpfull staff. Parking at the site (on the smaller side but should always be a spot).
Stayed in May 2024
Reviewed: May 12, 2024
Julia
United KingdomMattress was too soft for my personal taste but the rooms were lovely.
Breakfast was lovely. Room was great and spacious with little treats. Onsite parking. Gorgeous outside seating area and the menu for food was varied and had plenty of gluten free choices. Great value. Perfect location with a 15 mins walk into the city or easy access onto the motorway for Cheshire Oaks and other tourist attractions. Would highly recommend and will definitely be booking again.
Stayed in May 2024
Reviewed: May 12, 2024
Ann
United KingdomOur room was at the front in the main road and the beer garden was down below our room which was very hot. We had to have the window open which was very noisy
It was close to the town centre
Stayed in May 2024
Reviewed: May 7, 2024
Janette
United KingdomNothing.
It was close to the centre of Chester. The pub at the hotel was very good and reasonably priced.
Stayed in May 2024
Reviewed: May 6, 2024
Laybourne
United KingdomNothing
Ticked all the boxes for me, would highly recommend.
Stayed in May 2024
Reviewed: May 4, 2024
Brian
United KingdomNothing
Excellent breakfast, bar on site and good food menu. Accommodation very comfortable, friendly staff, free parking. In walking distance of Chester
Stayed in April 2024
Berlin, Germany
San Carlos de Bariloche, Argentina
Gila Bend, USA
Phnom Penh, Cambodia
Anagni, Italy
Beaune, France
Menaggio, Italy
Humahuaca, Argentina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content