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Reviews of Chester Hotel

27-29 Longmoore Street, Westminster Borough, London, SW1V 1JQ, United Kingdom

#939 of 1,005 hotels in London

Guests' Choice

Review Score

Based on 1112 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.2

  • Location

    8.7

  • Facilities

    5.8

  • Staff

    6.9

  • Value for money

    6.6

  • Free Wifi

    7.0

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Showing 1 - 25

  • Reviewed: June 1, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    bathroom was small but overall it was not a major issue

    Ideal location, for Victoria Station. Room and bathroom was clean and very quiet on the top floor

    Stayed in May 2024

  • Reviewed: May 28, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night

    The bathroom/toilet was a bit too small: the toilet bowl, wash basin & shower are squeezed-in making it difficult to maneuver

    Stayed in May 2024

  • Reviewed: May 26, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Very narrow & steep stairway, small bathroom. Not a huge issue for me, but I could see how older solo travelers could struggle. The smaller basement rooms are quite humid.

    Convenient location; near restaurants, grocery, and transit stops. A good place for access and exploration of central London, particularly for short stays.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    6.0
    Perfect for night stop.
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Nothing to dislike...

    Late check in great...excellent location 15mins walk from Victoria, very comfy bed and nice quiet location. Not a large room but absolutely fine for night stop.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The stairs was too small, hard to drag the suitcase. Not a single chair inside the room.

    Friendly staff

    Stayed in March 2024

  • Reviewed: April 26, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    This was an excellent location very near Victoria station. It was just what I wanted.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    5.0
    Pleasant enough stay but could offer more
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Myself and my partner had stayed in this hotel previously in 2018, and unfortunately our stay did not live up to expectations as the hotel was in the process of being renovated on our previous stay. We found our bedroom to be clean (just) but the decor was very outdated, walls could do with a lick of paint and the carpet could be changed as you could tell it was very old and worn out. Double bed was more like a single bed and was very uncomfortable trying to sleep in.

    Location of the hotel was excellent: short walk from restaurants, grocery shops, cafés and a short distance from Victoria Station.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Single Room with Private Bathroom
    • Stayed 1 night

    The room I had this visit had a window from the room into the corridor without blackout, so lots of light came into the room all night.

    I stay here quite a lot so no surprises. Great Location, always clean. Fans fitted in the room, to keep good air circulation.

    Stayed in February 2024

  • Reviewed: April 3, 2024

    7.0
    Tired hotel but clean, comfortable bed in a fantastic location close to Victoria.
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 2 nights

    The room was very tired and not in good condition. The walls in my room had quite a few holes and marks, the carpet was not in great condition and fraying and so it was hard to tell how clean it was. The outside condition of the property was also not great, the outside of my window was rotten. Room pricing is strange, my friend paid £20 extra for a 'double' room (single occupancy, that was just all they had left) but her room was the same size as our other friends and all 3 rooms (2 singles and a double) had the same size beds in, which were all small doubles.

    The location was absolutely fantastic, less than a 10 minute walk from the train station and close to attractions like Buckingham palace and Big Ben. The toilet and shower was clean, as was the bed plus the bed was comfy. The room was *very* small but was ideal for two nights and the location couldn't have been better.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    7.0
    Great location , Quiet , very good for a London stay over as many attractions were walkable
    • Leisure trip
    • Couple
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    It was perfect for our short stay

    Great location for our short stay as we arrived from Victoria Coach station

    Stayed in March 2024

  • Reviewed: March 17, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom was tiny, TV looked like it was falling off the wall and construction work started at 7am!

    It was cheap for London and location and it was clean enough.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Quadruple Room with Private Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    The room looked a bit tired- some things need updating.

    Very good location!

    Stayed in February 2024

  • Reviewed: February 27, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Private Bathroom
    • Stayed 1 night

    Great location, within budget. This is a good quality hotel close to Victoria for the price.

    Stayed in January 2024

  • Reviewed: February 26, 2024

    6.0
    hotel wasgreat for our needs
    • Leisure trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night

    hotel very noisey (not staff but other guests) and room quite cold during the night as bed was right next to window

    good location and room ok

    Stayed in February 2024

  • Reviewed: February 13, 2024

    5.0
    Fair for the price, I will come back if I have a night out around
    • Leisure trip
    • Travelers with friends
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Good location

    Stayed in February 2024

  • Reviewed: February 9, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Quadruple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy, said it could Sleep 3 kids and 2 adults but definitely not. Bathroom was extremely small

    Fairly clean, easy to access, friendly staff

    Stayed in February 2024

  • Reviewed: February 9, 2024

    5.0
    Good proximity to many key areas. Free parking at night.
    • Family with young children
    • Quadruple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Very small room and passage.

    Location

    Stayed in January 2024

  • Reviewed: January 27, 2024

    6.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Unprofessional staff. The reception is 24 hrs however, staff are not in uniform and asleep on shift. There are no door signs to request new coffee cups, a freshen up room, water glasses, towels, toilet paper etc. Advertised that it had Netflix, that was not available. Tv turned on and off during the night had to turn it off at the wall switch. No power points above the bedside tables to charge phone.

    The location was very convenient

    Stayed in January 2024

  • Reviewed: January 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a bit small

    Good location

    Stayed in December 2023

  • Reviewed: January 8, 2024

    5.0
    Small rooms that were unclean. We had an earthworm in our bathroom and the roof leaked .
    • Leisure trip
    • Family with young children
    • Quadruple Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Small rooms that were unclean. We had an earth worm in our bathroom and the roof leaked.

    Good location

    Stayed in January 2024

  • Reviewed: January 7, 2024

    5.0
    Location perfect and near by shops, restaurants and walking distance to lots of London activities th
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Sorry I put it all above pros and cons

    The room I booked was a triple with en-suite I travelled with an adult and child (both teenagers) and found the room to be on the small side. The bathroom was equally as small and felt like we was in a cabin type room. The curtain were stained but sheets clean and gray towels. The receptionist lady was lovely and chatty. The men plural as there were probably around 5 sat around the reception area daily and nightly gambling which wasn’t a problem but with you get children I think this would have been quite u comfortable for families . My two are older so didn’t really bother them too much. Overall we paid £200 for two nights and even though the location was excellent I just wish the bedroom would have bee. Bigger and more modern. The hair dryer didn’t work. But there was tea and coffee facilities which was good☺️

    Stayed in January 2024

  • Reviewed: December 30, 2023

    5.0
    Completely overpriced
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The room was definitely photographed by a professional, because it doesn't look nearly as good in real life. For 130€ a night (that's after conversion), the room is completely overpriced. It was in half level, everything seemed outdated, the lampshades were askew, the carpet old and worn out, the bathroom barely big enough to turn around - to brush your teeth, you have to open the doors to have at least some room to work with a tiny sink without splashing water everywhere. The bathroom door is basically a slider, so don't expect any privacy if you're sharing the room with somone else. There were kids upstairs in the late evening (not sure if it was a room or the entrance to the hotel) and they were running up and down - the walls were literally vibrating. We left our baggage in "storage" before checking in, and we were instructed to leave it in the middle of the entrance room - it felt really unsafe. For one night, the room would be ok, but ONLY if the price was cut in half. Price was ridiculous.

    Location.

    Stayed in December 2023

  • Reviewed: December 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    The bedding and towels weren't clean.

    The location of the hotel really good. We were able to leave our bags before check in in the morning which was really helpful as we weren't carrying our luggage around.

    Stayed in December 2023

  • Reviewed: December 27, 2023

    7.0
    To improve
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a very strong armpit smell in reception and the room was not very clean. The kettle was not working and it was very difficult to find a plug to charge the mobile. The heater was not working.

    The hotel is close to many amenities. Love the location and the fact the you can walk to many attractions if the weather allow you.

    Stayed in December 2023

Showing 1 - 25

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