Lovely comfortable hotel with friendly staff and great service. The meals were delicious.

Stayed in May 2024

Nothing

The location was excellent. The staff were amazing. Food was very good. Overall, it was a very enjoyable experience

Stayed in May 2024

Nothing

Friendly staff and clean

Stayed in May 2024

Nothing.

The breakfast was excellent. It had lots of choice and the restaurant was very comfortable. It was convenient for our trip to Carlisle . The hotel rooms were clean and comfortable with a very comfortable bed. The man on reception was very friendly.

Stayed in May 2024

A popular location for a wedding venue, this means it can be very busy at times. Something to bare-in-mind if looking for somewhere to retreat. Room service staff were clearly up against the time in order to have the room ready for check-in, the room could have been cleaner.

A comfortable room with adequate facilities, overlooking the wonderful grounds. It was nice to have the option of a bath in the room, when many other places no longer offer this.

Stayed in May 2024

No view couldn’t open window

Great facilities room nice size clean

Stayed in May 2024

We stayed on two separate nights. One on the way to the Highlands, and one on the return journey. On both occasions, in different rooms, the cleanliness of the carpet left us feeling that both needed a deep clean with stains over both carpets in numerous areas. We tried to have a 'Tea-time 2/3 Course Menu Deal' meal available between 4-6pm at 4.30pm, only to be told that we needed to pre-book this offer? This was not stated on the online menu? So we had to select from the more expensive evening menu.

Reception staff were very polite and friendly, as we're the bar and restaurant staff. Rooms were spacious and the en-suite was very clean. Food in the restaurant was very appetising. Breakfast was piping hot and available on a buffet basis.

Stayed in May 2024

‘

Site

Stayed in April 2024

The accommodation building was hideous from outside. Our room was absolutely tiny

The main building was lovely. Grounds of the hotel were also beautiful

Stayed in May 2024

Nothing

Good location and great staff

Stayed in May 2024

Some of the guests were noisy/inconsiderate getting back to their rooms, though obviously not the hotels fault. Separately, there is a need to sort out the queue for the toasters at breakfast. Thanks to all staff.

Friendly efficient staff. No request any bother. Had elderly mother staying and normal lift out of use as prewarned....Alternative smaller lift in use and staff immediately helped despite heavy worloads. Thank you.

Stayed in May 2024

So close to the road we couldn't open the window because of the noise. Not really the hotel's fault.

Clean and spacious room

Stayed in May 2024

Very friendly and useful staff. My mother uses a stick and a wheelchair and staff were very quick to support.

Stayed in May 2024

The bar area was very noisy and there was lots of noise from guests in corridors and rooms overnight. Nothing the hotel could deal with, but slightly irritating.

Room was great. Good facilities. Location really useful as a stop over while travelling north. Liked having access to an EV charger overnight.

Stayed in May 2024

Exterior looking shabby but I guess they’ll remedy that as part of the refurbishment program.

Refurbished rooms nicely appointed, good food dinner menu and breakfast buffet. Nice helpful staff.

Stayed in May 2024

Parking can be a problem at times. Room carpet needed a really good clean.

Great location. Excellent value for money. Superb breakfast. Friendly and helpful staff.

Stayed in May 2024

Excellent dinner and breakfast

Stayed in May 2024

Lots of steps and ramps.

The main clientele - unsurprisingly - were wedding groups and this brought an enjoyable buzz to the hotel. The staff were delightful, professional and very helpful. The food was very good.

Stayed in May 2024

Nothing , for the price great value .

Staff really friendly, Food in the eve very nice and reasonably priced. Grounds around the house nice .

Stayed in May 2024

Poor Wi-Fi

Stayed in May 2024

unfortunately the bathroom I had could do with a little TLC to fineness the standard, But it was perfectly clean and to a high standard just a couple of areas to work on Shower curtain - needs replacing shower head - needs replacing

the food was excellent and far exceeded my expectations it was worth the stay just for the food. I would Highley recommend this. The good food was also topped off with perfect customer service with staff going the extra mile to help

Stayed in May 2024

The rooms are very small. Our door opened onto our bed which wasn't ideal. The rooms were extremely hot and the windows didn't open fully. The fire alarm was right next to the bathroom so when my partner had a shower and opened the door, the steam set the alarm off. The drinks were very expensive (£12.40 for a double vodka and lemonade) and when it got busy the bar staff struggled to figure out who was next in the queue.

We were there for my sister's wedding. The location of the hote was greatl, the barn they got married is was stunning and the staff were exceptional. The breakfast was definitely worth the £10 they charge.

Stayed in May 2024

all good

breakfast

Stayed in April 2024

We upgraded to a patio room, the room was lovely although the paint was a little tired, but we are aware that there is work being done, and it didn’t change our overall view

We love Gretna Hall Hotel, got married there in 2005 and been many times since - we have seen the changes and improvements over the years. The staff can’t do enough for you, very helpful. Breakfast is buffet style and plenty of choice

Stayed in May 2024