Reviews of Holiday Inn York, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
York Racecourse, Tadcaster Road, York, YO24 1QF, United Kingdom
#93 of 104 hotels in York
Guests' ChoiceReview Score
Based on 6038 hotel reviews
7.6Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.3
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Facilities
7.7
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Staff
8.5
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Value for money
7.5
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Free Wifi
7.7
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Reviewed: June 3, 2024
Lionel
United Kingdom14 Reviews3 helpful votes8.0“Good quality room but noisy near lift and stay affected by current refurbishment programme.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Experience somewhat marred by current refurbishment programme. Also, our sleep quality was affected by the proximity of our room to the lift, which started becoming noisy before 6 am!
Good room and breakfast.
Stayed in May 2024
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Reviewed: June 2, 2024
Jez
United Kingdom12 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast lovely,bed was really comfortable and shower was great.
Stayed in June 2024
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Reviewed: June 2, 2024
Sam
United Kingdom10 Reviews8.0“Good would return”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
All the building works I wasn’t made aware of till after I’d booked it
Great location,
Stayed in June 2024
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Reviewed: June 2, 2024
Sophie
United Kingdom29 Reviews2 helpful votes7.0“Friendly staff and good location.”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
We were only notified about renovations the day before our stay - there was significant building works at the hotel. Our bedding was ripped.
Great location and extremely helpful and friendly staff. Breakfast was good with reasonable choice.
Stayed in June 2024
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Reviewed: June 2, 2024
Karen
United Kingdom8 Reviews9.0“Great location hotel”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
The only issue was the refurb, but the hotel are doing everything they can to minimise the disruption.
As always the staff were excellent, so friendly and helpful.
Stayed in June 2024
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Reviewed: June 1, 2024
Maurice
United Kingdom13 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • King Room with Bath
- • Stayed 3 nights
- • Submitted from a mobile device
Shame it looked like a building site and only receiving information just hours before our cancellation expires, i.e., late afternoon, which left no time to find alternative accommodation. Shower and bath soap virtually impossible to do if having a bath but managed it in the end
Very polite staff, clean and tidy rooms, excellent breakfast with Very efficient staff, excellent selection of food at breakfast Nice touch with the complementary drink on check in although probably due to the building work going on King size bed was very comfortable
Stayed in May 2024
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Reviewed: May 31, 2024
James
Australia7 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Too expensive
Stayed in May 2024
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Reviewed: May 31, 2024
William
United Kingdom4 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
WiFi was not available at any time over 4 day stay. Blamed on workmen doing renovations
Staff helpfulness and very cheery bunch. Breakfast quality
Stayed in May 2024
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Reviewed: May 31, 2024
Dakshita
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
-
-
Stayed in March 2024
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Reviewed: May 30, 2024
Paula
United Kingdom5 Reviews8.0“Thoroughly enjoyed our stay”- • Leisure trip
- • Group
- • King Room
- • Stayed 3 nights
Lovely breakfast, excellent location and great value for money. All staff were very friendly and helpful.
Stayed in May 2024
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Reviewed: May 30, 2024
Stephen
United Kingdom2 Reviews8.0“Acceptable and will come again when the opportunity arises”- • Leisure trip
- • Couple
- • Double Room with Sofa Bed
- • Stayed 1 night
Will the hotel was going through some refurbishment we were will attended too.
Stayed in May 2024
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Reviewed: May 30, 2024
Nathan
United Kingdom7 Reviews1 helpful vote8.0“Old Inn”- • Leisure trip
- • Family with young children
- • Premium Room
- • Stayed 3 nights
- • Submitted from a mobile device
Hotel is very dated it is going through a little refurbished but it's not enough.... Also our premium room wasn't great. Very dusty and dirty.....
All the staff very very helpful and friendly, great location very quiet room slept well
Stayed in May 2024
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Reviewed: May 30, 2024
Michael
United Kingdom26 Reviews7.0“Less than happy despite great staff”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Room 410. The bathroom is tiny and difficult to use.we won't stay again
Despite building work staff were all keen to be helpful
Stayed in May 2024
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Reviewed: May 29, 2024
Stephen
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Food in the restaurant was poor, under cooked, and odd seasonal veg mix. Building works were on going but didn't really are t stay
Comfortable spacious room, friendly staff, good location and access to city centre via bus. Ample parking
Stayed in May 2024
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Reviewed: May 29, 2024
Joerg
Germany11 Reviews7.0Good- • Leisure trip
- • Group
- • Standard Room
- • Stayed 1 night
drying devices not available: as biker we only have limited luggage and clothes which - from time to time - need washing. No drying possible (towel dryer?)!
CCTV parking
Stayed in May 2024
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Reviewed: May 29, 2024
Anna
Australia34 Reviews6 helpful votes7.0“Hotel is a little run down but they are in the process of renovating. Convenient and easy location into centre”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
A bit run down. Breakfast was good but when staying for 3 days it would be nice to see some variety
Property was well located to city centre and it was easy to get the bus in and out
Stayed in May 2024
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Reviewed: May 28, 2024
Elaine
United Kingdom13 Reviews1 helpful vote8.0“Met our needs, perfectly located and the staff are always welcoming.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Because of ongoing renovations it was necessary to exit the hotel and then re-enter into the dining area. This was not ideal when it was raining.
The staff, in particular at breakfast, were very engaging and helpful.
Stayed in May 2024
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Reviewed: May 28, 2024
Kazzapj
United Kingdom6 Reviews8.0“Lovely stay”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
The door on the ensuite didn't close properly.
Joseph was very professional, attentive, and helpful, especially under the current circumstances they are having to deal with! The young lady (sorry didn't get her name) who had the unenviable task of seating guests for breakfast, was also professional yet apologetic for the complete chaos she had to deal with. The rooms were clean, beds were comfortable and the showers were strong and hot... perfect! The hand wash, shower gel and shampoo was gorgeous...wish I could remember the company!
Stayed in May 2024
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Reviewed: May 28, 2024
Alex
United Kingdom10 Reviews7.0“Good catch for the short stay for the business trip”- • Business trip
- • Couple
- • Standard Room
- • Stayed 2 nights
WiFi stability if you count on it for the business
Room is good enough as was using it for the night sleep. WiFi was not stable probably because of the reconstruction going on. Breakfast is marvellous. Location is very good as buss station next to the Hotel to go to the York city, racecourse park walk and 2 restaurants are around including not bad Hotel restaurant
Stayed in May 2024
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Reviewed: May 28, 2024
Jenny
United Kingdom3 Reviews7.0“Pleasant, effective, place to stay”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s being completely renovated at the moment so it’s a mess to look at and get around in.
The location was great
Stayed in May 2024
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Reviewed: May 27, 2024
Tracey_b
United Kingdom17 Reviews1 helpful vote9.0“Convenient & comfy place to stay for visiting York”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
The grassed outside areas were in dire need of attention - there are seating areas but you couldn't use them The bar & restaurant prices seemed a bit steep
Good breakfast choices & well organised considering the main restaurant was shut for a refurbishment at the time of our visit. The location is ideal - just out of the city but a short bus ride to ask the sights. Great position for the race course
Stayed in May 2024
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Reviewed: May 27, 2024
Julie
United Kingdom13 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Theee was work going on in the reception which we new about when booking but it was a bit confusing to find the check in desk. Breakfast was very busy and we had to queue for a seat .
It was on the bus route straight into the centre of York. We walked in as it was a sunny day. The breakfast was lovely and we had a good night's sleep.
Stayed in May 2024
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Reviewed: May 27, 2024
Jennie
United Kingdom2 Reviews7.0“Friendly but would like to return when no building being done”- • Leisure trip
- • Family with young children
- • Premium Double Room with sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Dust in room in particular under table in room.
Staff friendly
Stayed in May 2024
-
Reviewed: May 26, 2024
Daniel
United Kingdom2 Reviews8.0“Rooms ok, but needing upgrade”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The rooms are needing an upgrade plus a lot of building work going on which we didn't know about until hotel was booked as we received a message from Holiday inn. Booking.com should be aware of this.
Breakfast was very good and location to race course was excellent.
Stayed in May 2024
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