Vegetarian dinner was very disappointing. Limited choice of starter and pesto pasta wasn't very appetising. It would be great to have body lotion in the bedroom rather than a large container of hand sanitizer.

Lovely bedroom with great sea view, nice garden to sit out in, friendly staff, good location.

Stayed in May 2024

Can't complain about anything.

Very friendly staff. Very clean rooms with a high standard. Book parking in advance as it's limited. Great view. Restaurant served delicious food.

Stayed in May 2024

A touch noisy at times with a thin wall to next room

Location and views from our room

Stayed in April 2024

Paying for parking and breakfast was average

Nice room with a good view. Staff were very helpful. Clean and comfortable once I turned all the radiators off.

Stayed in April 2024

The first room had a terrible smell but the fantastic member of staff, change the room straight away,amazing customer care from her. Unfortunately, I didn’t get her name. but maybe you could look up my name and see who was on duty that night or evening it was around 4 o’clock

Good

Stayed in April 2024

Na

Could not fault any thing

Stayed in April 2024

Noth8ng to dislike.

Stayed in April 2024

One member of staff ran the show very well under pressure

Stayed in April 2024

It’s not always easy to find someone at reception but staff are lovely when you can track them down

Great breakfast cooked to order in front of you. Fantastic view and lovely lounge area, shame it’s not more used!

Stayed in March 2024

Very friendly staff good location

Stayed in April 2024

The only reason I didn't give an "excellent" rating was that the walk up to the hotel was a steep hill which is a little difficult with a suitcase. Could be challenging for an elderly person or someone with mobility issues. However, I suspect this could be the case for most hotels in Penzance as it is a very hilly area.

I liked the quaintness of the building. The grounds were nice and the views from dining room, lounge and patio were fantastic. Room was clean and comfortable and serviced each day. Coffee, tea and snacks were provided which was a nice extra touch. Even though I had a more economical room, the view from windows was of a bamboo forest and flowers - very pleasant.

Stayed in April 2024

No lifts just steep stairs to get to our bedroom. Seemed rather understaffed but friendly all the same.

Beautiful sea views. St Micheal’s Mount very close by. Beautiful Hotel, clean and comfortable room

Stayed in April 2024

My room had no view, except into the yard with the dustbins. Steep hill from the main road.

Located a short walk from rail and bus stations, and not far from town centre

Stayed in April 2024

Excellent quality of dinner and breakfast

Stayed in April 2024

- lack of shower curtain over bath makes it difficult to shower without water going on the floor

- Location - Clean room - Quiet - Comfortable

Stayed in April 2024

Staff lovely each time but only one of them so had to wait ages on arrival as they were busy serving in the restaurant. Had to leave before breakfast, were promised sandwiches but these did not materialise. On second stay room was extremely hot - had to leave patio doors open all night.

Stayed twice for 1 night either end of a trip to the Scilly Isles. First stay room much nicer (and cheaper). Shared areas, restaurant & garden all very nice. Friendly pleasant staff. Would certainly stay again. DBB deal great value.

Stayed in April 2024

The hotel is located on a hill and parking is on a slant making it very difficult to park and hard to find on street parking.

The room was nice and clean, welcome sweets and few snacks were included. The hotel staff were very helpful, as I had forgotten my drivers licence in the reception, after checking out.

Stayed in April 2024

Not really a criticism as not their fault, but the dining room was closed when I went due to a problem. Lovely restaurants a few minutes walk away (in the storm!). Really good breakfast but clearly not many guests as the hot food plate was unmanned and I didn't have much time. All my own dramas, I didn't get to make the most of the place. Would certainly return

Beautiful reception room with chairs by the windows. Views over the ocean. I was there whilst it was stormy so very peaceful. I loved the Mediterranean diner, my bed was comfy- great pillows. Hot shower, heated towel rail, lovely TV kettle etc (some places are cheap. Not here).

Stayed in April 2024

I accidentally left my charger at the hotel room. That evening, I called and the staff who answered said the cleaning staff was off and they did not have access to the lost and found. The next morning, I called again and the staff who answered said he did not receive any charger from the cleaning staff. Clearly, my charger has been taken. I emailed the hotel but I didn't receive a reply.

The staff members at the reception were very helpful and friendly. The hotel has this vintage look and feel. We asked for the sea view and we were catered. The hotel was also within a 10-minute walking distance from Penzance Station. The sea view from the dining area (for breakfast) was amazing!

Stayed in March 2024

Didn’t provide all the amenities such as toothpaste, face wash or disposable slippers

Location - exceptional! Friendly staff. Fresh breakfast in the morning with an amazing view. Cozy room with a beautiful sea view.

Stayed in April 2024

Shower had a mind of its own and shower curtain too small

All was very good nice meals available breakfast was very nice freshly cooked

Stayed in March 2024

Breakfasts were really poor for vegetarians. Always plenty of meat cooked ready, but where were the mushrooms, tomato, beans?

Loved the location and hotel, room etc all really good for me as a walker and so close to buses.

Stayed in March 2024

Hot water in the bathroom sometimes didn’t work

Sweet interior design, good breakfast for uk standards

Stayed in February 2024

They did not do much cleaning during my stay. It was clean when I arrived.

Location. View. Quiet.

Stayed in February 2024