Reviews of Pembridge Palace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
55 Prince's Square, Westminster Borough, London, W2 4QB, United Kingdom
#439 of 1,017 hotels in London
Guests' ChoiceReview Score
Based on 3227 hotel reviews
8.0Score breakdown
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Cleanliness
8.3
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Comfort
8.1
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Location
9.0
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Facilities
7.8
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Staff
9.3
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Value for money
7.9
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Free Wifi
8.6
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Reviewed: May 28, 2024
Ann
United Kingdom9 Reviews7.0“Good stay, great location for our needs and great staff.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very small cramped room and very hot!
Very clean, good facilities and very attentive staff.
Stayed in May 2024
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Reviewed: May 28, 2024
Michael
United States of America52 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 2 nights
Cramped room.
Great breakfast/. Polite and helpful reception desk.
Stayed in May 2024
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Reviewed: May 27, 2024
Penelope
Sweden1 review8.0“Good bang for your buck”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Our room was in the bottom floor and there was a stench that stayed. We had to open the windows to air the place out often.
Like the location. It's convenient and pretty central. A lot of hotels in London can be overpriced but I often come back to this one because it's affordable.
Stayed in April 2024
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Reviewed: May 26, 2024
Judith
United States of America2 Reviews9.0“A very pleasant hotel to launch a stay in London.”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 7 nights
- • Submitted from a mobile device
While the staff were very accommodating to me, the first room, they showed me required that I climb up and down, steep stairs to get to the bathroom. I think that is something they should’ve checked out with me before hand. I could not handle those stairs. The second room had a window right onto the lovely courtyard, which is mostly used for smoking since the building is non-smoking. Even though there were bars on the windows as a single woman that was not a good place. the third room room, although it had some stairs, was lovely.
Staff we’re outstanding. Friendly and very helpful whenever I need it. The breakfast was delicious and substantial, and more than worth the price. The place is well situated between several tube stations and lines.
Stayed in May 2024
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Reviewed: May 26, 2024
Ari
Armenia7 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Everything was good: location, facilities, amenities, staff. Breakfast was good too and special thanks to the breakfast staff.
Stayed in May 2024
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Reviewed: May 26, 2024
Yumiko
Japan14 Reviews6 helpful votes9.0“comfortable, pleasant & feeling at home.”- • Business trip
- • Solo traveler
- • Family Duplex
- • Stayed 5 nights
- • Submitted from a mobile device
nice, friendly staff. very helpful. nice garden view from a large window.
Stayed in May 2024
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Reviewed: May 26, 2024
מעין
Israel7 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 2 nights
a great location at a great price with great staff. I'll sure come back.
Stayed in May 2024
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Reviewed: May 24, 2024
Noémie
Belgium1 review7.0“Nice stay”- • Leisure trip
- • Solo traveler
- • Single Room with Private External Bathroom
- • Stayed 2 nights
The room is really small and there is nothing inside (I'm a drama queen). The bathroom is reallyyyyy small. When I was showering, I was always touching bath walls. I hate that
The staff is really nice. The neighborhoods is really nice. Hyde Parck is just 5 min by walk.
Stayed in May 2024
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Reviewed: May 24, 2024
Penny
United Kingdom15 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Didn't like being on the fourth floor. The corridors felt closed in .
Staff were friendly and helpful. Location was fantastic.
Stayed in May 2024
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Reviewed: May 23, 2024
György
Hungary53 Reviews5 helpful votes7.0“Value for money”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Too small rooms and bathrooms
Good location and neighbourhood, peaceful environment
Stayed in May 2024
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Reviewed: May 23, 2024
David
United States of America4 Reviews8.0“A pretty place and not a bad option to choose in London.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Our room was downstairs and just outside the lobby- we had to endure noisy conversations past midnight one evening. Breakfast looked ample and was well presented but the eggs were runny and the sausage was mushy- everything else was good. Room was small but expected since it was London.
We were welcomed warmly and our room was clean. Appreciated the kettle and good response when we asked for extra towels.
Stayed in May 2024
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Reviewed: May 22, 2024
Linda
United Kingdom47 Reviews8.0“Excellent location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Very friendly and professional staff. Lovely breakfast.
Stayed in May 2024
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Reviewed: May 22, 2024
Mirella
Italy1 review9.0“we really loved it”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 3 nights
some more hooks in bedroom, some more place for luggage
Good breakfast, small room, no hooks or space in bathroom, no space for shoes
Stayed in May 2024
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Reviewed: May 22, 2024
Major
New Zealand4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
A way to adjust room temp would be good. A way to fill water bottles would also be handy, perhaps a water station near reception.
Comfortable bed. Clean room. Overall, great stay. Well rested.
Stayed in May 2024
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Reviewed: May 20, 2024
Raphael
Belgium3 Reviews7.0“Good old style hôtel with good minimum services and value for money”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 5 nights
- • Submitted from a mobile device
No restaurant
Nice terrasse
Stayed in May 2024
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Reviewed: May 19, 2024
Oliver
United Kingdom20 Reviews3 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Single Room with Private External Bathroom
- • Stayed 2 nights
Only slight downside was that the bathroom was separate from the room (though the booking made that clear), and there was a slightly odd double door to the room which made getting in and out of the room a bit awkward.
Super solid option for a business trip to London. It was easy to find, and though my room was tiny, it was comfortable and clean. Breakfast buffet was decent, and the wifi was good for the most part. The staff were efficient and friendly, and check-in/check-out was super smooth.
Stayed in May 2024
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Reviewed: May 19, 2024
Thomas
United States of America50 Reviews1 helpful vote8.0“A nice hotel in a great location”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
Rooms were small.
The hotel is in a great location in a nice neighborhood. Staff was very friendly and helpful. It's a comfortable place but the rooms are small.
Stayed in May 2024
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Reviewed: May 19, 2024
Anne
Ireland19 Reviews1 helpful vote9.0“Nothwithstanding the use of the word “ upgrade “ the hotel was excellent. Bright very clean everywhere . Smiling friendl”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Upon arrival I was told that we had been given an upgrade to a family room This “upgrade “ was actually a small double, which had the bed pushed against the wall and bunk beds added. . Definitely not an “upgrade” when I told the manager just before checking our next morning he said it was an upgrade. However after a polite conversation he agreed that perhaps it was not!
Extremely clean. Very pleasant staff. Excellent breakfast
Stayed in May 2024
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Reviewed: May 18, 2024
Tom
United Kingdom4 Reviews8.0“Friendly staff and very good location”- • Leisure trip
- • Solo traveler
- • Standard Single Room
- • Stayed 1 night
- • Submitted from a mobile device
It was slightly expensive for me but I was there for the marathon so it was to be expected prices would be high. I was upgraded though by the kind staff and I slept very well.
Very friendly and attentive staff. Great location and had a great nights sleep.
Stayed in April 2024
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Reviewed: May 18, 2024
Chantal
Israel1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 5 nights
Nothing. The hotel exceeded our expectations.
3 star hotel with 5 star service. Sanjana and Mohammed were responsive form the moment we made reservations and made sure nothing was lacking during our stay. It is rare to encounter such a kind and helpful reception. Loved the fact that water and (really amazing) cookies were provided so generously. Location was excellent, allowing us to either walk or use public transportation easily to all locations.
Stayed in May 2024
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Reviewed: May 18, 2024
Toni
New Zealand7 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Single Room with Private External Bathroom
- • Stayed 2 nights
- • Submitted from a mobile device
Loved the closeness to underground. Great coffee close by and just a lovely part of London to stay in.
Stayed in March 2024
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Reviewed: May 16, 2024
Jiri
Czech Republic12 Reviews1 helpful vote8.0Very Good- • Business trip
- • Couple
- • Deluxe Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Not available airport shuttle
Quiete and safe place in Central London, Good locality near to Hyde park and Portobello market.
Stayed in May 2024
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Reviewed: May 16, 2024
Mihaela
Romania1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
I did not like the food
I liked the room and the bed.It was comfortable.
Stayed in April 2024
-
Reviewed: May 14, 2024
David
France16 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Family Duplex
- • Stayed 4 nights
- • Submitted from a mobile device
The breakfast is poorly organised and managed, cramped and overcrowded and not really worth the money even if it is only £11.
Nice, clean, fairly spacious room (ceiling on mezzanine a bit low), water, tea and biscuits replenished every day for free, nice atmosphere, nice patio area, great location.
Stayed in May 2024
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