Great location for what I needed Really helpful staff Quirky design

Stayed in May 2024

We paid extra money for a balcony which then looked over a building site and not a good view of London or the national history museum.

The decor and cleanliness.

Stayed in May 2024

Room was quite small with barely any room between table and bed.

Lovely room and bathroom. Double room is really quite small for two people. Nice balcony. Polite staff. Good breakfast. Great location.

Stayed in May 2024

No fridge available in the room.

Cleanliness, design/decor, breakfast, staff/service, location.

Stayed in May 2024

The room is very small and even though I was only staying 2 nights it was quite cramped but to fit that comfy bed in, it does make sense and you're not going to be staying in the room all the time either. Also the lights on the bathroom are very dim, I even tried turning the knob and it didn't do anything. I didn't enjoy the food in the restaurant, when I had dinner, the chicken wings didn't taste of a sticky chilli, it was more like BBQ, they had a weird taste to them too. And my main was very disappointing I got the butter chicken, I was expecting an Indian style meal to come out with big chunks of chicken in an Indian butter sauce and a side of rice, but nope, frighteningly it was like a ready meal you would buy from Tesco's or Iceland for £1, it was all mixed together, and compacted into a circular shape and hardly any chicken, plus it didn't taste at all like butter chicken but your bog standard chicken curry and the worst part hardly any chicken and not even big chunks, I was scraping through the rice looking for it. And the garnish was lots of parsley in a circle around the circular compacted rice cake thing. It was not nice, but I was Hungry and I ate it but feel like I was ripped off as the whole dinner cost £30, literally felt like I should have went to Iceland and spent £6 and cooked it all myself lol 😂 the 24hr bar wasn't what I expected it to be, the whole bar was completely closed off at night and you had to order from reception and sit in reception to have your drink. Not impressive on that part.

The staff were very friendly, the room was beautiful, and it had a balcony, the bathroom was stunning and had everything you would need, the shower was perfect, very powerful and a nice heat. The room comes with a coffee machine with pods, 2 bottles of water, a packet of crisps, biscuits and chocolate. Very welcoming. The hall way to the rooms was so fancy and different to most hotels I've stayed in, the lift was very funky and covered in fake grass walls and a magnet board it was definitely something to write home about. I loved the location of the hotel, very close to everything in the centre. As well as the south Kensington tube station. They have pizza service 24hours I ordered one at 11.30pm at night and it was lovely. Highly recommend the pizza. There are also nice restaurants nearby, close to the train station.

Stayed in May 2024

I think this hotel is a 4* and not a 5*. The complimentary drink on arrival is a nice touch, but when I said I didn't drink alcohol had to negotiate to have a soft drink instead of prosecco and I didn't bother getting the drink as the staff weren't very impressed I didn't drink alcohol (in this day and age that's not OK). The room finish and fixtures weren't all working, the light was broken and it was a bit tired. The room could do with some TLC.

We stayed in the Penthouse suite. It was a large room, quiet and very well finished. The bed was massive which was great. It had an amazing roof terrace and the room was soundproofed. The staff were very helpful at check-in and even gave us a later check out which we really appreciated. I would definitely stay in this hotel as the price is great, it's quirky and has a really fun and unique vibe which I appreciated.

Stayed in May 2024

Very small. The bathroom was too big in proportion to the bedroom 🙃bed very uncomfortable. There is background noise!!!!

The staff were beyond amazing. Very helpful and nice.

Stayed in May 2024

We stayed in a standard double room, which although beautiful, was far too small. The large double bed was much too big for the room meaning moving around the room without bumping into the other furniture was almost impossible. The wardrobe was pretty inaccessible - extremely awkward to open the door without climbing over the bed, the other door of it was completely inaccessible. Really not fit for purpose. The lift is tiny, and dangerous - the door started to close on me while I was entering giving me a nasty crack on the head leaving a stripe of bruising down my forehead.

Great location and some lovely quirky features. Staff were very helpful and friendly.

Stayed in May 2024

Didnt really expect to hear staff complaining about other staff and rotas in the reception area, This was a little unprofessional.

check in experience was good, room and communal areas all very clean and stylish, Location was also key for us and this was excellent

Stayed in May 2024

Love this hotel.Great location.

Stayed in May 2024

The bedroom was very small and the bed was very low on the ground. Stayed 2 nights and the coffee machine pods were not refreshed and had to ask for more. There was no fridge or iron in the room. Had difficulty getting out of the bed as it was so close to the walls. There were four light switches next to each side of the bed and only one worked. There were led lights behind the headboard which did not work. There were no art in the bedroom considering it was an art hotel. Some of the neon light artwork was broken or not turned on. Definitely not a 5 star hotel.

The bathroom was clean and had a separate bath and shower and was well maintained. There was a nice large tv on the wall. Some nice artistic features. Staff were very nice and helpful.

Stayed in May 2024

Gloomy bedroom. Not value for money

Location

Stayed in May 2024

Really easy late check-in.

Stayed in May 2024

Room was small and not much wardrobe space. Okay for 1 or 2 nights but not longer in the room we were in.

Staff were lovely. The hotel is very comfortable and clean with quirky furnishings which makes you smile. Bathroom/shower was great.

Stayed in May 2024

Was allowed an early check in. Room was excellent. Location was great for our needs. Staff were very helpful.

Stayed in May 2024

Noisy people banging doors late at night

Everything

Stayed in May 2024

Nothing

A quirky, stylish, hotel in a good location for access to V&A , Royal Albert Hall etc.The staff were very friendly and helpful. Good choice for breakfast. We were lucky to be upgraded to a penthouse suite which was fantastic.

Stayed in May 2024

Nothing

Location, staff, breakfast

Stayed in April 2024

Nothing.

The staff are very friendly, the breakfast was good. The hotel was in a good location.

Stayed in May 2024

Paying £250 for a room right next to a lift. Noisy all night and morning. Lack of sleep.

Location and size of room

Stayed in May 2024

We would have preferred the option to have a full English breakfast, but the continental on offer was very good.

Smooth experience from check in to leaving. Within easy walking distance of the underground and the Royal Albert Hall.

Stayed in May 2024

The breakfast could have more traditional options for the price, and not just a small toaster. Would have been nice to warm up the pastries... but it is london prices and probably still alot cheaper than going elsewhere in the area.

Amazing hotel. Beautiful. Was surprised with a free upgrade. So appreciative. Wonderful stay with the comfiest best I've ever slept in. Great attention to detail and now probably the only hotel in London I will stay in going forward.

Stayed in May 2024

Room was lovely but quite cramped, little room to move around. For two 60 somethings was a bit challenging. Air conditioning didn’t work, although we should have reported this earlier and give the hotel time to look at it (so not a deal breaker).

Location of hotel was perfect, a short walk into South Kensington and tube. Very friendly and helpful staff, cocktails were good and well priced. Bed was very comfortable and bathroom very beautiful. Room stocked well with complimentary water and snacks as well as usual tea/coffee facilities.

Stayed in April 2024

The room was a little cramped. The bed was very low and there wasn't enough shower gel for two people. (although the provided toiletries were beautiful - just not enough of them)

The hotel and staff were fantastic. The bed was very comfortable and the coffee and water were replenished overnight which was lovely

Stayed in May 2024