The Brew Bar were closed when we came back to the hotel after a long day, and we would have liked to get a drink before bedtime - but thats only a minor detail.

Very friendly staff, comfortable beds and a good restaurant for both breakfast and dinner. The possibility to have food served in the Brew Bar as well as in the restaurant.

Stayed in May 2024

Air conditioning in room 263 a little noisy

Location

Stayed in May 2024

Atmosphere and design

Clean, spacious room with a good breakfast and friendly staff. Perfect location for where we needed to be.

Stayed in May 2024

Good size room Easy parking Quiet location

Stayed in May 2024

The staff make this hotel. I travel alot with my job, I have to say the staff at this hotel are exceptional

Stayed in May 2024

The milk in the room had gone off. The room was too warm and it wouldn’t let us turn the temperature down

Position was good for us. We drove into Cheshunt, parked at the station and took train to central London. Excellent breakfast, really good choice. Very clean, everywhere smelt lovely . Comfy bed.

Stayed in May 2024

Our room was very hot and the air conditioning couldn't cope. The mattress was uncomfortable and could do with replacing. We asked reception to replenish the tea and tissues but unfortunately they didn't arrive throughout our stay. Fortunately the bar staff were able to provide so tea at least.

The hotel was comfortable and all of the staff were helpful, friendly and polite. The staff serving breakfast were just brilliant. It was the perfect location for us to stay & we would definitely stay again.

Stayed in May 2024

fridge in the room

There is an Employee in the kitchen Her name is Lydia she went above and beyond to make me birth day special.

Stayed in May 2024

No fridge in our room

Meals for dinner were generally quite good.

Stayed in May 2024

Excellent.

Stayed in May 2024

Food menu offering in restaurant was not the best

Comfy beds Great facilities Breakfast was great

Stayed in May 2024

Only comment was the pillows on the bed were too soft but that's personal preference. Very comfortable otherwise.

Staff very friendly, very clean.

Stayed in May 2024

N/a

Location cleanliness facilities

Stayed in May 2024

the corridors smell due to lack of air !

Quite location, close to road links, comfortable, the breakfast was excellent.

Stayed in May 2024

Our room was upstairs of the hotel it was quiet at night but in the Morning there was a noise next door like a generator sound that came on from 8 and 9am that everytime it came on it lasted for like 30 -40 seconds and it woke us up.

The room was clean and comfortable

Stayed in May 2024

Great buffet style breakfast

Stayed in May 2024

The headboard on the bed was disintegrating and all the material was all over my pillows I did let them know also it needs a fridge in the room

Lovely staff amenities good nice feel cosy

Stayed in May 2024

I stayed for 3 nights & my room wasn't cleaned. It would have been nice if my bin had been emptied & tea & coffee replenished

Lovely comfortable king size bed. Room clean.

Stayed in April 2024

When we got there the cleaner had missed some rubbish behind the chair, the mattress was very uncomfortable and sleeping there two nights wasn’t great for me back,there was rust in the bathroom and marks on the walls, a stain on the carpet, I understand things get used and warn

Very spacious room,

Stayed in April 2024

Well, I arrived at 5 o’clock and had to go straight to a meeting and I asked the staff to deliver my luggage to my room which they said they would do. Unfortunately, they didn’t bother when I returned after 9 o’clock in the evening. However, I will say the manager comped me, a drink and some sweets. The other problem was the room was very hot and the air-conditioning seemed very inefficient.

Comparing the property to the Premier Inn Waltham Abbey where I stay previously, it’s considerably better, not so rundown and nicely a portion rooms. Generally a much nicer hotel which ended up being cheaper than the Premier Inn .

Stayed in April 2024

the breakfast was very disappointing. The bread rolls were so dry I am convinced they were baked Monday and left to be eaten all week. Quite shocking considering the usual Marriott standard.

rooms were nice but bathrooms outdated. Staff was nice but twice we were looked after by a trainee at the front desk and I was surprised that she was left to her own devices. It took a long time to check in and she wasn’t able to answer our questions. I understand what it means to train for a position but the hotel should ensure that there is a fully trained staff member at hand to assist where needed.

Stayed in April 2024

Our room wasn’t cleaned at all in five days

Breakfast ok more than adequate, restaurant staff very friendly, Charlotte on reception was very very helpful

Stayed in April 2024

Nothing.

Location for our needs

Stayed in April 2024

A slightly too hard bed and a narrow bath. Small things, though.

Good location, excellent bar, cracking breakfast.

Stayed in April 2024