Reviews of Swissotel Nankai Osaka This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
542-0076 Osaka Prefecture, Osaka, Chuo-ku Namba 5-1-60, Japan
#146 of 691 hotels in Osaka
Guests' ChoiceReview Score
Based on 979 hotel reviews
8.5Score breakdown
-
Cleanliness
8.8
-
Comfort
8.9
-
Location
9.6
-
Facilities
8.6
-
Staff
8.9
-
Value for money
7.9
-
Free Wifi
8.6
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: June 1, 2024
Wendy
Singapore8 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Swiss Select Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Bottled water that had to be opened with bottle opener
Location was walkable to many places & lotsa shopping & food around the hotel
Stayed in May 2024
-
Reviewed: May 29, 2024
Tan
Singapore2 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Swiss Advantage Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing at all
We had an upgrade and we were surprised and delighted.
Stayed in May 2024
-
Reviewed: May 28, 2024
Winston
Philippines5 Reviews8.0“Wonderful”- • Leisure trip
- • Couple
- • Swiss Advantage Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in March 2024
-
Reviewed: May 28, 2024
Faizal
Singapore10 Reviews9.0“Fantastic”- • Leisure trip
- • Solo traveler
- • Swiss Advantage Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nil
Excellent breakfast variety.
Stayed in May 2024
-
Reviewed: May 26, 2024
Paul
United Kingdom23 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Swiss Select Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
The rooms and facilities. Also location was excellent
Stayed in May 2024
-
Reviewed: May 26, 2024
Hf0820
Japan61 Reviews13 helpful votes9.0“Nice Location and best hotel in Namba”- • Business trip
- • Solo traveler
- • Swiss Advantage Twin Room
- • Stayed 4 nights
I do not have it. It is good hotel for value.
From KIX airport, by Express train is the best and hotel is above the Namba Nankai station, Wonderful location.. I will introduce my staff when they come to Tokyo.
Stayed in May 2024
-
Reviewed: May 24, 2024
Jennifer
United States of America9 Reviews3 helpful votes10“Great location in Osaka with a wonderful staff”- • Leisure trip
- • Family with young children
- • Swiss Advantage Twin Room
- • Stayed 3 nights
There were only two towels in the bathroom at one time, and they were small and not very soft.
The location is the best feature about this hotel. You take an elevator down and you are LITERALLY at all of the shopping. Of course you are literally on top of the Osaka Namba train station so it makes it super easy to get around. The rooms are decent for sure: There is a nespresso coffee maker, water bottles in the little fridge, plenty of outlets and the shower has great water pressure. I wish the towels were softer and larger, however. The hotel buffet breakfast is fairly decent, but definitely not the best we had in Japan. Note: They do have gluten free rolls for breakfast if you ASK them - they're not put out, but that's a great item for folks who are gluten free. We found that most of the items on the buffet were lukewarm at best, but we've read that this might be more of a Japan thing. The concierge staff at the hotel is GREAT - USE THEM for ideas on where to eat. Pro tip: Go to the basement of the Takashimaya department store which is right down that elevator. They have a TON of food options you can grab and go and eat in your room, or eat outside in the large patio/park area outside of the hotel (not sure what to call it). Note that you are on the hook for finding trash cans in Japan - it's a challenge! There are also small 'shops' in that basement area with incredible pastry treats! This is a do not miss! We had a LOT of luggage (because of all the shopping) and we needed to head to Kyoto. There are several ways to do this. We decided to take a taxi to Shin Osaka, and catch the Shinkansen to Kyoto. Yes it's more expensive this way and overall probably takes longer, but the Shinkansen has great options to manage lots of luggage. Of course you can do the cheaper option of taking a local train to Kyoto from Osaka Namba (and also transferring if my memory serves me correctly), but we chose the other route and it worked out great.
Stayed in May 2024
-
Reviewed: May 24, 2024
Caren
United States of America4 Reviews10“I booked this as an alternative to another hotel and was so pleased! Great stay!”- • Leisure trip
- • Group
- • Swiss Advantage Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Location! Amenities! Staff! Comfortable! Highly recommend!
Stayed in May 2024
-
Reviewed: May 24, 2024
Joseph
United Kingdom23 Reviews6 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Swiss Select Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
Well located and all round good hotel
Stayed in May 2024
-
Reviewed: May 24, 2024
Jennie
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Swiss Advantage Twin Room
- • Stayed 5 nights
location, view
Stayed in April 2024
-
Reviewed: May 22, 2024
Moshe
Israel15 Reviews1 helpful vote10“Great hotel in central location with easy access by trains”- • Leisure trip
- • Couple
- • Swiss Advantage Queen Room
- • Stayed 2 nights
all was good
Nice hotel, central location - near to the city center and all main attractions, very well maintained rooms - clean, new, quiet and very comfortable.
Stayed in May 2024
-
Reviewed: May 22, 2024
Michele
United States of America5 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Swiss Advantage Room King Plus
- • Stayed 4 nights
Furniture in the room is a little bit outdated
Excellent location.
Stayed in May 2024
-
Reviewed: May 20, 2024
Daniel
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Swiss Select Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Room was a bit small for a 5-star.
Great location, very friendly staff, good food and drink options on-site.
Stayed in May 2024
-
Reviewed: May 19, 2024
Avi
Israel12 Reviews10Exceptional- • Leisure trip
- • Group
- • Swiss Advantage Room King Plus
- • Stayed 2 nights
5star hotel, great location everything was perfect
Stayed in April 2024
-
Reviewed: May 19, 2024
Yeechen
New Zealand41 Reviews2 helpful votes8.0“Location location location”- • Leisure trip
- • Family with young children
- • Junior King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The lighting in our room was a little dim
Excellent location, right above the metro station and surrounded by shops and eateries
Stayed in April 2024
-
Reviewed: May 18, 2024
Rebecca
Singapore3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Swiss Advantage Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Convenient location … food and shopping all within walking distance. Less than 5 mins walk to Namba train station.
Stayed in April 2024
-
Reviewed: May 17, 2024
Alan
Australia18 Reviews1 helpful vote8.0“Top place to stay which could be better if food served hot”- • Leisure trip
- • Couple
- • Executive Twin Room with Access to Executive Lounge
- • Stayed 4 nights
Breakfast is tasty and very good range, but cannot understand why the "hot" food is not hot, even as it is just brought out from kitchen. This was the same problem on all 4 days we were there. This high quality hotel lets itself down by not having the hot food actually hotter than luke warm.
Location is great with easy access to airport and local areas. Facility itself is very good as are the staff.
Stayed in May 2024
-
Reviewed: May 17, 2024
Pei
Malaysia3 Reviews9.0“A great stay to explore Osaka”- • Leisure trip
- • Family with young children
- • Swiss Advantage Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
There are few signages leading to the hotel which could make it challenging to locate the hotel if you exited from the osaka station. The shower dispenser is faulty.
The location was excellent especially the Exit to the nankai airport line. It helps when you travelled in group with luggages and young children.
Stayed in May 2024
-
Reviewed: May 15, 2024
Chantal
United Kingdom15 Reviews8.0“Excellent stay . I recommend this hotel .”- • Leisure trip
- • Couple
- • Swiss Advantage Queen Room
- • Stayed 3 nights
The location is perfect to visit Osaka and the breakfast is amazing .There is everything you could wish in term of food and the view from the restaurant is spectacular. We also enjoyed the swimming pool.
Stayed in May 2024
-
Reviewed: May 13, 2024
Rachel
United States of America3 Reviews9.0“Wonderful full service hotel with everything you could possibly need.”- • Leisure trip
- • Family with young children
- • Swiss Select Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
We found the hotel impossible to find! Google maps was struggling to get directions, as there are more than 25 exits from Namba station. It took me a while to realize that the hotel is actually above the station. After a day or so of staying at the hotel I understood that there were signs pointing to the hotels location, but it’s easy to miss especially if your Google maps is telling you to take a different exit.
The staff were all extremely friendly, it made a lasting impression and really shaped our experience. The bar on the top floor had exceptional views and incredible drinks. The breakfast buffet in the same location was decadent and such a treat each morning. The rooms were very comfortable, plush beds and decent size. I also enjoyed a swim at the gym and thought the architecture was an interesting surprise. Overall we felt pampered and well looked after.
Stayed in April 2024
-
Reviewed: May 12, 2024
Fletcher
Australia10 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Swiss Advantage Room King Plus
- • Stayed 2 nights
- • Submitted from a mobile device
No outdoor smoking room or area.
We arrived at Kansai Airport in the evening and the express train made it to Namba in 40 minutes. Easy walking distance to food, clothing and train stations. Bar36 had a great view of Osaka at dusk.
Stayed in May 2024
-
Reviewed: May 10, 2024
Melbert
Netherlands9 Reviews2 helpful votes9.0“Great stay”- • Leisure trip
- • Family with young children
- • Junior King Suite
- • Stayed 5 nights
- • Submitted from a mobile device
We had the junior suite which was great but I found the room a bit dark as it had a window close to the bed and the seating area did not have a window. Would have loved a bit higher floor than the 16th for better views
Fantastic location close to Dotonbori and on top of one of the main subway / train stations. Great top floor breakfast room and bar with great views
Stayed in May 2024
-
Reviewed: May 10, 2024
Luigi
Netherlands11 Reviews10“In the center of the city, just few steps from Dotonbori”- • Leisure trip
- • Family with young children
- • Waon Suite King
- • Stayed 2 nights
Bars and restaurants were closing very early (10:30/11), a pity for an hotel in a city with such a vibrant lifestyle. We would have loved to "decompress" in a hotel with a drink before going to bed, but the bar was always close.
The location is just perfect, literally on top of one of the main station of Osaka and few minutes walking from the Dotonbori district (where you can taste the world famous street food of Osaka). The room was spectacular with an amazing view of the city, pretty big to accommodate a family of 4 comfortably and with plenty of space an an amazing bathroom. The Breakfast was served on the top floor with a majestic 360 view of the city, it is like having breakfast in an observatory. The quality and quantity of the buffet was also pretty impressive.
Stayed in May 2024
-
Reviewed: May 10, 2024
Pornnate
Thailand4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Swiss Advantage Queen Room
- • Stayed 6 nights
- • Submitted from a mobile device
Location is best
Stayed in May 2024
Guests also reviewed these properties:
-
Navalai River ResortBangkok, Thailand
-
Conte BiancamanoTurin, Italy
-
Ramee California HotelManama, Bahrain
-
Villa VickyHersonissos, Greece
-
Snow GumsDinner Plain, Australia
-
SerendipDaylesford, Australia
-
Farm Stay ČardaklijeKulen Vakuf, Bosnia-Herzegovina
-
Casa da AldeiaConstância, Portugal
