none

we had a wonderful stay ,my family enjoyed so much specially the onsen ❤️ book cafe we love it so.much.art displays was amazing.

Stayed in April 2024

Feel comfort and relaxing,full of artistic sense

Stayed in October 2023

Nice lobby and onsen.

Stayed in September 2023

I reserved a guest room for four people, but it turned out to be smaller than I anticipated. The refrigerator is outdated, and the overall interior of the room appears old and uninviting. Considering that I paid nearly 40K for just one night, this experience is completely unacceptable.

the main lobby and the hot sprint area

Stayed in June 2023

smoking room

onsen

Stayed in April 2023

The room needed to be refurbished.

The lobby facilities, especially the large library.

Stayed in March 2023

The breakfast restaurant is very retro and ugly to the rest of the decor. The rooms in the "tower" need refreshing

A beautifully designed hotel. The shared space is sofiticated. Good taste are impressive. The location around the river is very picturesque.

Stayed in March 2023

Our rooms were old and tired but no doubt renovations are ongoing.

Modern lobby with upmarket shops, amazing artworks and installations and baths

Stayed in January 2023

onsen

Stayed in December 2022

I don't know why the hotel staff would refuse us to take seats at the bench inside the "tea room".

Plenty of space in the room Allow me to open up two large baggage inside our room

Stayed in December 2022

The rooms in the tower need to be refurbished.

The breakfast is delicious and the onsen is fantastic!

Stayed in December 2022

Nothing.

This hotel really scored high on the wow factor, starting from the reception area, which we mistook for an art museum, so sleek and beautiful was the decor. As you venture deeper into the hotel, you will see beautiful cafes and shops selling all manner of gorgeous items like tea leaves, books and souvenirs. There were also displays of art around the hotel, and the gardens were done up so aesthetically. My room was big and spacious and it even had a heater in the cedar-wood bathroom, which gave off a lovely aroma as you bathed. The room heater itself was placed in the wardrobe, which also served to heat up your clothes so they stayed warm when you changed into them in the morning, which was a nice touch. The futon was firm and comfortable and so were the duvets. I had the best sleep in this hotel. Service was excellent. A staff member personally showed us to our room and explained about the hotel facilities to us on the way.

Stayed in December 2022

Auch whooha… the onsen is sooo hot! We liked our spacious room, but it really needs an update: the pink carpet with stains, old floor in the bathroom (black under the sink) and molt on the walls/ceiling in the bath/douche area.

Old style onsen ryokan with new annex, restaurants, a bar, tea-lobby, shops, art gallery, outdoor foot spa, terraces. A comfortable place to stay!

Stayed in June 2021

Service quality and facilities are not very satisfactory comparing to the price you need to pay.

Stayed in April 2024

Unclean. Carpets worn out. Old run down facilities, bathrooms. The entire place needs a complete refurbish of rooms and lobby areas. The facilities and experience fell way short of marketing promise and false promotional material.

Stayed in November 2023

A little pricey.

Artistic. It had a bookstore, tea bar, incense store, art pieces, great hot spring.

Stayed in June 2023

the dining room (for kaiseki dinner) could use some sound proofing

installation art everywhere inside the hotel, the view from 9F is satisfying. there’s lots to do in the hotel (bath / gallery / bookshop / tea saloon etc.)

Stayed in May 2023

Attentive polite and well trained staff

Stayed in April 2023

air conditioner and smell totally not good. we requested for non-smoking room but the room full with smell of cigarette.

Stayed in April 2023

no where to go walk inside hotel no Korean map and guide

onsen has really good quality of water

Stayed in February 2023

The guest room building is very old. I stayed in Japanese Style room that looks too old and I smell smoking from my bathroom.

The entrance, lobby and the shops is renovated beautifully. Staffs gave me a great service.

Stayed in January 2023

The floor which our room was on 6/F there was a strong smell of smoke once exiting the lift. The bed mats were a little thin for our own personal taste. If there was another layer then it would have made for a better nights sleep.

The whole complex was very impressive and relaxing. Thoroughly enjoyed our family stay.

Stayed in December 2022

Nothing

Staff is very kindly Onsen is excellent Location is good for eating , shopping, entertainment thanks for Erica Best hotel in Ureshino

Stayed in October 2022

There are no comments available for this review

Stayed in April 2024