990-2301 Yamagata, Zaō Onsen, Zao Onsen 13, Japan
#18 of 27 hotels in Zaō Onsen
Guests' ChoiceBased on 21 hotel reviews
7.9Cleanliness
8.2
Comfort
7.9
Location
8.9
Facilities
7.4
Staff
9.3
Value for money
8.2
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 21
Reviewed: November 17, 2023
Augustus
United KingdomThe staff where amazing and really nice
Stayed in November 2023
Reviewed: June 11, 2023
Kyriakos
CyprusThere's nothing I didn't like. Everything was as I expected for this type of property.
I was in Zao Onsen for a short holiday (4 days) in June. I wanted to stay at a traditional ryokan to experience the kind of hospitality they offer. This is no luxury establishment, but the staff went the extra mile to make my stay as comfortable as possible. It's a really old-style ryokan, with shared bathrooms and showers (there's no bathroom in your room), tatami floors in the rooms and traditional Japanese meals. Toilets were sparkling clean and very new. You get to sleep on the floor with a futon, which for a Western person might be unusual, but it's part of the whole experience. At the reception you get all sorts of freebies, like free tickets to the ropeway that takes you up to the mountaintop. The lady at the reception is fluent in English, which really helped when planning activities and asking for things. The traditional Japanese breakfast was delicious and very enjoyable, with different dishes each morning for variety. The room was pretty spacious, with a desk, low table, mini refrigerator and all sorts of practical amenities. It was very bright, with a view to a very green part of the village and the nearby hot spring. There's a hot spring bath in the basement that you can use 24-hours. Overall, it was an unforgettable experience, full of great memories. I recommend this establishment to people who are familiar with traditional ryokan hospitality, or are interested to experience this -- if you're looking for a standard western-style hotel, look elsewhere.
Stayed in June 2023
Reviewed: February 27, 2023
Ken
AustraliaProperty is old like most of the properties in Zao. Not a negative for me just something to prepare for. Ceilings can be low in the stairwells so tall people should take care.
The guesthouse was larger than I expected. It is extremely well run with english speaking management. Rooms are a good size, staff are warm and friendly. I tore my jacket and the manager ordered me a patch for repair. Food (breakfast and dinner) was exceptional. Dinner options in Zao are pretty limited so I would recommend booking dinner at least for some of your stay. Its a 10min walk to the ski hill which was not a negative. I found it a good warm up but obviously too far to do in ski boots. I just used the lockers to store my ski bag/walking shoes. Heating and wi-fi and Onsen were all great.
Stayed in February 2023
Reviewed: December 26, 2022
Aaron
Hong Konggood for ski/snowboard trip with dry room facility. english speaking host. onsen.
Stayed in December 2022
Reviewed: February 27, 2023
Bo-jung
SwitzerlandVery nice people.
Stayed in February 2023
Reviewed: February 10, 2023
Kiara
AustraliaThe light in our toilet did not work so at night we had to leave the door open so we could see
The staff are super helpful and friendly as always. The room was a good size and had our own toilet. We had shabu shabu for dinner one night and another we went to the immediately next door which had very good food. Short walking distance to the ropeways and some good omiyage stores around.
Stayed in February 2023
Reviewed: December 21, 2022
Avila
Mexicoone heater for the main room may not be enough if someone is going to sleep there.
it has it’s own onsen 24/7. the rooms were very confortable.
Stayed in December 2022
Reviewed: August 2, 2022
Nozomi
Japanif your priority is cleanness, I don’t recommend here. it just because of old, or maybe not only that…
genuine and thoughtful staff, great convenience location, various free or discount coupons, an amazing hand made guide book at the room, nice onsen, etc. I’d love to stay here again!
Stayed in July 2022
Reviewed: October 29, 2023
Matthieu
FranceThere are no comments available for this review
Stayed in October 2023
Reviewed: August 14, 2023
Bolong
ChinaThere are no comments available for this review
Stayed in July 2023
Reviewed: May 27, 2023
Mingkwuan
ThailandThere are no comments available for this review
Stayed in March 2023
Reviewed: February 9, 2023
Maritoni
PhilippinesThere are no comments available for this review
Stayed in February 2023
Reviewed: January 23, 2023
Dries
BelgiumThere are no comments available for this review
Stayed in January 2023
Reviewed: January 19, 2023
Clement
Hong KongThere are no comments available for this review
Stayed in December 2022
Reviewed: March 16, 2024
Steven
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: December 25, 2023
Siang
MalaysiaThere are no comments available for this review
Stayed in December 2023
Reviewed: December 11, 2023
Supawit
ThailandThere are no comments available for this review
Stayed in November 2023
Reviewed: January 29, 2023
Wenyan
ChinaThere are no comments available for this review
Stayed in January 2023
Reviewed: January 21, 2023
Lakshman
AustraliaThere are no comments available for this review
Stayed in December 2022
Reviewed: January 3, 2023
Eugene
SingaporeThere are no comments available for this review
Stayed in December 2022
Showing 1 - 21
Niagara Falls, Canada
Megali Ammos, Greece
Reykjavík, Iceland
Budapest, Hungary
Mariánské Lázně, Czech Republic
Heathfield, UK
Puerto Princesa, Philippines
Greve in Chianti, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content