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  4. Reviews of LOTTE City Hotel Guro

Reviews of LOTTE City Hotel Guro This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

300, Digital-ro, Guro-gu, Guro-Gu, 08379 Seoul, South Korea

#63 of 528 hotels in Seoul

Guests' Choice

Review Score

Based on 406 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    8.5

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.6

  • Free Wifi

    9.0

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Showing 1 - 25

  • Reviewed: June 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Family Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    -

    The room was very clean and the location of the hotel was perfect. Everything we needed were a few steps away.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need to improve your reception experience

    Stayed in May 2024

  • Reviewed: May 24, 2024

    10
    Will be back!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Literally nothing!

    Fantastic location with so many restaurants around the hotel. Only 5 mints walking to subway station. Polite and friendly staff across the board.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    9.0
    wonderful
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 6 nights

    better to comunicate in english

    thank you

    Stayed in April 2024

  • Reviewed: May 19, 2024

    10
    Excellent hotel chain
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Construction sites on both sides of- this is a temporary issue, however.

    Clean, modern, comfortable.

    Stayed in May 2024

  • Reviewed: May 12, 2024

    10
    Perfect visit
    • Leisure trip
    • Family with young children
    • Family Twin Room
    • Stayed 1 night

    Breakfasts buffet was so-so. Dinner and lunch buffet are fantastic.

    Outstanding customer service across the board!

    Stayed in April 2024

  • Reviewed: May 11, 2024

    8.0
    The stay was excellent and very comfortable . The staff were very polite and always willing to help
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 9 nights

    No pressing iron in the room. Although one was available in the launderette to use

    The room was very tidy, lighting was excellent, bathroom facility great. Had desk to work from, ample space in the room. Comfort was top notch

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Good hotel in a business park
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 5 nights

    The rugs looked a little bit gross. I guess some guests spill their drinks all over the place, it's weird. I would prefer a tile floor, just easier to keep clean. Minor issue here.

    There is a shuttle bus to and from the hotel, the shuttle bus picks you up and drops you off just in front of the hotel. That is super handy, and I wish it was more obvious to me that was the case! The bus is super comfortable, and it is a slightly long ride of 1h30m but at the bargain price compared to a taxi, or lugging check-in luggage around town on the Seoul metro, I think it's a great deal. The location is really good, but it is far from the rest of Seoul. We came here for a city trip to Seoul, but we didn't realize Seoul was HUGE. This hotel is value compared to hotels in the heart of Seoul, for sure, but be prepared to spend a lot of time on line 2.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    Very near the airport limousine stop. The staff were also super nice in letting me check in earlier without any charge 🥹

    Stayed in April 2024

  • Reviewed: May 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    It was felt like the lights was not enough in the whole room. In the bathroom you cant put on your make up properly.

    The bed was convenient, I had enough space for my chlothles and I liked the bathroom. The staff was nice too. Beside the bad lights this accomodation was really good.

    Stayed in May 2024

  • Reviewed: April 29, 2024

    8.0
    Very Good
    • Family with young children
    • Family Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    None

    Location and surrounding area

    Stayed in April 2024

  • Reviewed: April 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Smart Family Twin Room (with OTT Streaming Service)
    • Stayed 1 night
    • Submitted from a mobile device

    Though we only stayed for a night before flying back to Australia, we did find the accommodation comfortable and clean. Staff are friendly and willing to assist. Great value too.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Nice place to stay if you’re planning to fly to jeju later the gimpu airport is close
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a bit small for 2 people with our luggage.

    The location was pleasant, close by bus station. Close by cafes and restaurants and convenient stores. Cleanness and friendly staff.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    8.0
    Good but could be better.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No amenities. No free toothbrush and we had to buy from their vending machine.

    Location and view from outside hotel.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Great place to stay
    • Leisure trip
    • Group
    • Family Twin Room
    • Stayed 7 nights

    The WiFi is a little slow on some days.

    Staff are friendly and spoke fluent english. The location is good and there were a lot of stores nearby, including a supermarket right beside the accomodation. There is also an airport shuttle stop right outside the hotel!

    Stayed in April 2024

  • Reviewed: April 12, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Superior Double Motion Relax
    • Stayed 4 nights
    • Submitted from a mobile device

    -

    Good location. Room was clean. Hostess is very polite and helpful!

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Great Stay, value for money
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights

    It's a little far from touristic places but I am there for work, and it's near to my office.

    Relatively quiet, good gym, loads of restaurant and coffee shops around

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Good
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Outskirts of city but our visiting place was very close to this hotel

    Neat and clean , walkable distance to metro station and restaurants , airport bus stops bang opposite the hotel

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Nice room with incredible facilities
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    - gym: the machines are too few

    - very good furniture in the room - nice bedding - drinkable water tap at the hallway - next to a mall with lots of food

    Stayed in April 2024

  • Reviewed: April 2, 2024

    9.0
    Perfect hotel chain!
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Some of my pillow had a coffee stain, but it was changed by the personal immediately.

    The room was very nice and bright. The bathroom was clean and very big, so someone can move in it easily.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location is far from city center

    Best Breakfast, Very Clean, Helpful Staff

    Stayed in April 2024

  • Reviewed: March 31, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    None

    Friendly staff. Very accommodating. Clean and room in tiptop condition. We left a laptop bag when we checked out and had to turn back to get it. The front desk staff was very alert and immediately kept it for us. Kudos to their attentiveness.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    10
    This is my go-to hotel Seoul - will definitely stay here again next time.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 13 nights
    • Submitted from a mobile device

    The room’s furniture is a bit worn out. And the room’s air was very very dry (as you cannot open the window).

    The hotel is located in a very nice and quiet neighborhood. The airport bus stops directly in front of the hotel. The hotel room itself is bright thanks to big windows and has a good size and layout. The bed comfortable. The staff is very friendly and helpful; especially the cleaning and room service staff - they are super attentive.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Nice, clean, safe
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I do not know if the AC was working or not, my room was always hot, range between 25-26.5 C for me this is hot. I called the from desk and a gentleman came and changed the filter from the ceiling, that did not solve the problem 😕. The breakfast was not very good and expensive.

    The room was very clean and spacious.

    Stayed in March 2024

Showing 1 - 25

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