Avenida Juarez, 70, 06010 Mexico City, Mexico
#96 of 538 hotels in Mexico City
Guests' ChoiceBased on 449 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
8.3
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Michele
United States of AmericaN/A
The staff was absolutely amazing - they were so friendly and went above and beyond every day.. I told them about my birthday and they were very kind and I got a free drink, etc.. the staff made our stay in the Hilton.
Stayed in May 2024
Reviewed: April 29, 2024
Marcos
BrazilBreakfast was good
Stayed in April 2024
Reviewed: April 21, 2024
Ajay
United States of AmericaFirst room they gave us was dated and dirty. We pointed out to exec lounge team and they happily moved us to new room. Front desk staff was average.
Staff at executive lounge including breakfast crew was the reason we give 10. Concierge team was also helpful to arrange private car for day tour. View from the room and Location was convenient and safe. Lobby vibe was very good.
Stayed in April 2024
Reviewed: April 19, 2024
David
United States of AmericaThe rooms it was very spacious but needed urgent updating
Stayed in April 2024
Reviewed: April 10, 2024
Sean
United States of AmericaAmazing service! Could not have been treated any better by the staff, we actually had a friend of ours leave her phone in a taxi, and they went above and beyond to get it, which was such an above and beyond surprise!!
Stayed in February 2024
Reviewed: March 22, 2024
Paul
United KingdomNothing
The 26th floor lounge was a bonus Your concierge Jaimie was excellent Our suite was lovely
Stayed in February 2024
Reviewed: March 19, 2024
Gary
CanadaCan’t think of anything
The hotel has everything we needed .. great buffet breakfast and the executive lounge , gym and change room is great … location is perfect cheap taxi rides if needed to anywhere in the city
Stayed in March 2024
Reviewed: March 16, 2024
Kristen
United States of Americanothing- it was great. wish we could have stayed longer. went back for the breakfast.
The breakfast was excellent and so was the view. Comfortable room and very clean. Easy check in.
Stayed in December 2023
Reviewed: March 8, 2024
Cecilia
United States of AmericaNothing
Everything was fabulous
Stayed in February 2024
Reviewed: February 28, 2024
Francoise
United KingdomNothing
Great location. Spacious room. Staff really helpful
Stayed in February 2024
Reviewed: February 26, 2024
Tom
United States of AmericaI found then sauna & jacuzzi to be subpar, the water was lukewarm and the sauna tepid.
Stayed in January 2024
Reviewed: February 19, 2024
Ivan
GuatemalaGood breakfast buffet
It location is near several commercial spots
Stayed in February 2024
Reviewed: February 1, 2024
Elizabeth
NorwayAt check in they gave me a room that wasn’t remodelled: old furniture and old ugly carpet on the floor. I complained. They fix it. Always a good experience with Hilton.
All. Location, service. The Honors club.
Stayed in December 2023
Reviewed: January 29, 2024
Shannon
United KingdomMy biggest complaint and something that I'm very disappointed about, is that we booked the hotel specifically to use the pool area the day we flew home. We paid for a hotel deliberately that had a rooftop pool which is harder to find in Mexico City. Unfortunately, we weren't told at the time of booking (nor before we arrived) that the pool area wasn't accessible all day due to a private event. Guests should be told in advance. If we'd been told the services and facilities we had booked for wouldn't be available then we wouldn't have chosen the venue. What's more, that because we wanted a pool for the day we needed to go to an alternative venue to use their facilities and pay an expensive cost for a day pass. Again not something we'd planned for
The staff within the executive lounge were incredible. Very friendly and brightened up our day. Specifically Leonel Size and comfort of the room was brilliant. Huge room, comfy beds, and massive bathroom with fantastic shower We had access to the executive lounge meaning we were able to have free happy-hour drinks and snacks at certain times. A really big bonus and great service to have around sunset Great cocktails Really useful concierge staff who took a delivery for us before we arrived, and help us find some places to go Whilst we didn't visit it, the spa looked lovely
Stayed in January 2024
Reviewed: January 28, 2024
Netza
United States of AmericaThe staff was superb! Especially Victor at the breakfast restaurant. But everybody was so nice and professional
Stayed in January 2024
Reviewed: January 28, 2024
Solorzano
GuatemalaMy room door wasn’t secure enough. Felt like it can be opened easily
Very near to restaurant and other
Stayed in January 2024
Reviewed: January 9, 2024
Rawyah
AustraliaThe bathroom was really smelly like mould smell that needs to be really sorted as mould can make you soooo sick !!
It’s a great location !
Stayed in December 2023
Reviewed: January 6, 2024
Jose
United States of AmericaMattress and amenities in the room
Location and restaurants
Stayed in January 2024
Reviewed: January 1, 2024
Xinxing
United States of AmericaGood location
Stayed in November 2023
Reviewed: December 11, 2023
Christina
United KingdomA small amount of mould on the bath sealant. That's about it. I'm not sure I've been in a hotel where there hasn't been a small amount of mould somewhere.
The hotel was wonderful. Staff were exceptional - kind and efficient. Room was large and comfortable. Large bed was indeed a large bed rather than two singles, power by the bed, Aircon quiet and effective. Bath and shower. Great location - can walk to center. Just great.
Stayed in December 2023
Reviewed: December 7, 2023
Hopkins
United States of AmericaRoad to the hotel was always busy and congested.
Rooms were very clean and comfortable. Complimentary breakfast was excellent and the wait staff were very helpful and friendly.
Stayed in December 2023
Reviewed: November 27, 2023
Karla
HondurasToo much dust in the room
Stayed in November 2023
Reviewed: September 3, 2023
Rene
FranceEverything was liked
The staff and the comfort
Stayed in August 2023
Reviewed: August 29, 2023
Saha
United States of AmericaEveryone was so kind and the room was comfortable
Stayed in August 2023
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