Unit S-0-30, Block F, Ground Floor, City Mall, Jalan Lintas, 88450 Kota Kinabalu, Malaysia
#103 of 155 hotels in Kota Kinabalu
Guests' ChoiceBased on 296 hotel reviews
7.4Cleanliness
7.5
Comfort
7.7
Location
8.4
Facilities
7.5
Staff
8.5
Value for money
7.9
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Lailawati
MalaysiaNo Porter
Affordable & Clean
Stayed in April 2024
Reviewed: January 30, 2024
Suk
AustraliaSound proof in the rooms aren’t great. We can hear screaming kids running outside our door, people turning on and off light switch next door, the mini fridge in our room was noisy.
Convenient location , easy access to restaurants and shopping mall, easy to get share ride Friendly staff Good value for money
Stayed in January 2024
Reviewed: December 28, 2023
Md
Malaysiabell boy on leave. so have to bring bags ownself. Parking is very difficult coz have to compete with shoppers
clean, receptionist is cheerful.
Stayed in December 2023
Reviewed: December 12, 2023
Karen
MalaysiaNot very clean
Location strategically
Stayed in November 2023
Reviewed: November 10, 2023
Nancy
MalaysiaNothing
The friendly staff, comfortable room & strategic location.
Stayed in October 2023
Reviewed: October 20, 2023
Calvin
MalaysiaBooked for the 3-4th time here, went for a more spacious room this time but quite disappointed. Visible stains on towels. Water heater not working. Location of power supply not strategic. Very tiring week, just wanted to rest. that's why we dont bother to call staffs for assistance. Overall is ok 👌
Location-wise good. Near to mall. Overall pleasant stay. Comfortable.
Stayed in October 2023
Reviewed: October 5, 2023
Clarice
MalaysiaSome (small yet important) stuffs had to be requested and not provided (eg: rug towel in the toilet)
Good location, minimalized furnitures (in room arrangment)
Stayed in September 2023
Reviewed: September 19, 2023
Baby
MalaysiaI like this hotel.. Near and easy go to mall.. Room also comfortable.. Love it
Stayed in August 2023
Reviewed: September 9, 2023
Farahliza
MalaysiaToo many furnitures inside the room
Location is strategic
Stayed in September 2023
Reviewed: August 13, 2023
Judy
MalaysiaNothing
Location
Stayed in August 2023
Reviewed: July 13, 2023
Steffan
New ZealandRoom is small. If you’ve got a few suitcases it’s a bit of a squeeze.
Room was clean. Location was good. Staff are friendly. Curtains are dark, which is great for sleeping. And a balcony all to yourself.
Stayed in June 2023
Reviewed: July 7, 2023
Tubeh
MalaysiaExcellent
Room excellent
Stayed in July 2023
Reviewed: March 31, 2023
Mohd
Malaysialack of power outlet in bedroom especially at bedside
value for money. clean and comfortable
Stayed in March 2023
Reviewed: March 29, 2023
Hj
MalaysiaCLEAN THE STAIR
NO BREAKFIRST
Stayed in March 2023
Reviewed: March 21, 2023
Mark
Malaysiano hot water, only lukewarm
nice work desk, comfortable bed, clean room
Stayed in February 2023
Reviewed: February 16, 2023
Jeannifer
MalaysiaThe cleanliness is a concern. The previous guest might have just stayed a night or probably a day use guest. The pillow has girl’s hairs, the toilet bowl has pee drop on the seat.
It is next to shopping mall and easy to find food.
Stayed in January 2023
Reviewed: January 22, 2023
Clarence
MalaysiaHotel parking is limited and had to park in public places. The rooms are old with lots of wear and tear. Housekeeping and management are not serious in keeping the rooms in pristine condition as there are rooms that not been provided with foot mat outside the washroom, and several times I nearly slipped on the tiles. No air suction inside the washrooms. The flooring, furniture, mattresses inside the hotel rooms are old. Stains on towel, pillowcase and sheets. Dusty curtains. Smokey smells in certain rooms labelled as non-smoking rooms. Old TV with limited channels. Insufficient electrical sockets in the rooms. No breakfast or room service option.
The location of the hotel is within the building of a shopping mall called City Mall. As expected, almost everything I need is available within walking distance away. This includes a small cinema, bookstore, music store, entertainment outlet, Chinese, Halal and Fastfood restaurants, grocery stores, gadget and electronic shops and what not. Celyn has affordable price for its rooms. Staff are friendly and helpful. One elevator available. Free and safe carpark area available as well as paid parking in the basement. Location not far from Kota Kinabalu city centre as well as other public areas like Likas, Inanam, Luyang, Lintas and Penampang. Airport and railway station also not that far away.
Stayed in January 2023
Reviewed: January 7, 2023
Gabrielle
MalaysiaInsufficient charging plug & doesnt has rug.
Everything is good.
Stayed in January 2023
Reviewed: December 20, 2022
Nyuk
MalaysiaThe room services are too slow to respond and more rooms for improvement ☺️
Like the most strategic location, it's surrounded with lots of convenience shops and mall too!
Stayed in December 2022
Reviewed: December 12, 2022
Syafwan
BruneiNice place inside City Mall. Comfy and Clean.
Stayed in December 2022
Reviewed: November 27, 2022
Imelda
BahrainHotel management replied me nicely and very helpful through whatsapp , Thank you so much
Stayed in November 2022
Reviewed: November 17, 2022
Liang
MalaysiaBedside lights were too bright. Sink semiblocked.
Convenient
Stayed in November 2022
Reviewed: October 28, 2022
Elsie
MalaysiaSomewhere was dusty, like the toilet and under the wardrobe. Maybe the room was vacant for long period since my room was the corner room. Overall is ok, only dusty problem.
Stayed in October 2022
Reviewed: September 28, 2022
Blawant
Malaysiano coffee
near city.
Stayed in September 2022
Amsterdam, Netherlands
Klaipėda, Lithuania
Obernai, France
Purmamarca, Argentina
Repentigny, Canada
Tyler, USA
Barcelona, Spain
La Spezia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content