I wish the room was cleaned better in the morning during the stay

The staff was really nice, the outdoor swimming pool amazing and the location great !

Stayed in April 2024

My room was directly on the promenade so much noise and disturbance from drunks between 1 - 4 am. Politely complained to hotel but was told nothing could be done. Contacted booking.com and they arranged a new quiet room - thank you so much booking.com!!!

great selection at breakfast

Stayed in March 2024

The room was a bit outdated but it was an offer so. The breakfast food is a bit repetitive, but it is ok for a week stay, but the quality can definitively be improved without getting bankrupt.

The hotel is exposed perfectly to the see and you can observe beautiful sunrises. It has external pools but also a relatively big indoor which includes an hydromassage pool, both useful when the weather is too cold.

Stayed in February 2024

Very good breakfast and the room was very nice with a view over the pool area and ocean.

Stayed in January 2024

Dining area could use a refurbish; a bit outdated and too similar to cafeteria vibe rather than a cozy restaurant.

Great location & super friendly staff! Loved the vegetation/garden in the pool area!!

Stayed in January 2024

Nothing

Pool area, breakfast, view from room of the sea , professional and helpful staff

Stayed in January 2024

Biggest disappointment was food served for Breakfast or dinner. We bought packet of five dinners which we asked for refund for two remaining after having three disappointing dinners. Also pricing at pool bar was to expensive and bar has been empty most of the time. I’m sure that lowering prices a little would brought more clients to purchase cocktail or cold beer while relaxing at pool. Also air conditioning in the room was very loud and most of the nights we had to switch it off and have a balcony open instead.

Good looking hotel with most of the rooms facing Ocean. Very friendly staff always ready to help with any queries. Relaxing atmosphere through hotel. Plenty of restaurants and shops around, however hotel is located away from busy night live and stays quite at night for good sleep.

Stayed in October 2023

I THIS GARAGEM I NIDE really PAY AND TAIS BAR 🍸 COLOSE ,AND NOT GOOD 😐

I LIKE IT'S GOOD HOTEL 🏨

Stayed in November 2023

Beds/ pillows could be comfier but everything else was great.

Really nice hotel with a great pool and view. All staff were lovely and even gave us an extra treat for celebrating a birthday.

Stayed in November 2023

Provision of coffee sachets in our room was not automatic. However, when we requested some, they were always delivered.

Breakfasts excellent and very efficiently organised Most members of staff very friendly and welcoming Excellent long balcony with views of sea and pool Rooms very well sound proofed. Even when music was playing elsewhere in the hotel, we could barely hear it.

Stayed in November 2023

We were really pleased with the room location with a wonderful terrace at swimming pool level. It's a pity that there weren't any deck chairs available on the private terrace. Also the pool towels were picked up twice but not changed a bit strange. The curtains in the room were quite dirty.

Excellent location only 10 min by bus to Funchal city centre and loads to do in the area, shopping centre 10 min by foot and nice walks along the ocean promenade Excellent room size and wonderful stay. We will be back. Breakfast was very good as well and staff very friendly and customer oriented

Stayed in October 2023

There was a burst pipe one morning which meant no water for a while This was fixed very quickly

Everything really. Food was lovely, a good selection at Breakfast and themed evening a real treat. Swimming pools were a hit with my daughter

Stayed in October 2023

Only very limited choice of gluten free breakfast

Very obliging and helpful staff

Stayed in October 2023

Majority of the beds by the pool need to be replaced, pool bar was over priced and the facilities in the “spa” were in terrible condition - the Turkish bath didn’t work and the jacuzzi also.

Lovely stay in this hotel, would definitely recommend. Room and balcony were spacious, lovely pools, friendly staff (especially front desk), excellent location.

Stayed in September 2023

Sunbeds were a little low for my elderly dad. Everything else was perfect

We had a warm welcome check in with Tito, all staff were very happy and welcomed us everywhere we went. The hotel manager was very friendly and more than happy to talk to all the guests. Breakfast was very good and again staff were lovely! Rooms a good size with a lovely balcony sea view

Stayed in September 2023

The room had huge stains up the walls which let the room down. The snack bar needs to sell more snacks. They sell lunch and ice-cream..they should consider selling nuts, crisps etc

The staff is what makes this hotel lovely. Staff always happy to help.

Stayed in September 2023

Outdoor swimming pools heated in mid summer! Would have been more refreshing if not so warm.

Location is great, great facilities and food and drink. Not overly expensive. Staff go above and beyond.

Stayed in August 2023

Not near the town center.

Comfortable room, big swimming pool, varied breakfast,kind staff.

Stayed in August 2023

Breakfast and pool chairs. They need to upgrade

The staff we great and went out of their way to help.

Stayed in August 2023

The beds are not so confortable

Perfect location

Stayed in August 2023

The only downside was breakfast, I would’ ve like a bit more variety.

Location was great, friendly staff and very nice facilities.

Stayed in July 2023

Bit oldschool

Pool, location

Stayed in June 2023

very nice large room, pool set in a palm park, quite place

Stayed in April 2023

We got upgraded for an amazing room in 6/7 floor. My 3 days in Madeira was so nice because of it. Thank you so much.

Stayed in March 2023