“We had a great stay at the Sandpiper hotel. The room was clean, the staff was very friendly and ready to help, and the location right on the beach was beautiful”
“First and foremost I would like to say this was one of the best places I have ever stayed in all my years of travelling to various countries around the world. My mother and I were visiting from Ireland and unfortunately due to the train station being located at Wells, we required a taxi to and from the station. We were initially advised Uber would work in that area but it did not and we were told after this by the hotel that they were notoriously unreliable. We successfully managed to get to the property after calling a local taxi at the train station. We also ensured to arrange a taxi to take us back to the train station with plenty of notice. 30 minutes before the taxi was due to arrive, the hotel was called to let us know they would be a few minutes late only and not to worry as we would still make our train. 25 minutes later no sign and I spoke to the lady working there. When I asked if they gave an ETA as our train was booked back to Boston in less than 30 minutes, she was shocked and immediately sprung into action. She attempted to contact back the taxi company who now were not answering. She straight away got in touch with her general manager, Kristin, who had no hesitation to take us to the train station at Wells asap. We made the train with 2 minutes to spare and to be honest besides the helpful nature of the staff throughout our stay which I was going to highly commend, the actions of the staff and the lengths they went to to help us in our situation were amazing and I was so grateful for their kindness.
Besides all this drama, we encountered various staff during our stay including the lovely Megan and Tasha. Both were super friendly and helpful during our stay. Breakfast was great each morning with fresh fruit, yoghurt, granola and a variety of breads. The offerings were very healthy and tasted great too. Also, the drink station was a nice touch and the evening salted cookies were wonderful. The hotel was very clean and tidy and in a beautiful location.”
“I was told by Booking.com that my request for a step in shower was confirmed. Upon arrival at the location, none of the rooms had a step in shower and none of the rooms even had safety grab bars in the tubs. This is unaccaptable.”
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