I found no fault.

Koh Samui is a beautiful place but even so the hotel can make or break the holiday experience, Amari Koh Samui only added to the experience, breakfast was wonderful with so many choices, 2 swimming pools to choose from, and the beachfront raked clean every morning, with any food or drinks purchased at the Amari or Prego Italian restaurant, when we gave our room number we received 10% discount, what a really nice touch. Every day we received 4 free bottles of water in our room, greatly appreciated. There was always security guards there to stop traffic to allow safe road crossing in front of the hotel, a great safety feature. Staff were very helpful and always happy to help with any questions we had or anything we needed. Mok greeted us on arrival and departure, really nice genuine person, but actually all the staff we met with were nice, kind, helpful people.

Stayed in May 2024

Nothing

the staff were amazing from the reception, restaurant and up to management , fantastic team , the location was superb right on the beach with a great pool, and other facilities

Stayed in May 2024

everything

Stayed in May 2024

Good location, excellent breakfast

Stayed in May 2024

There was no mini bar in our room

Everything was really good. We enjoyed the main pool, breakfast was great and the staff were so friendly.

Stayed in April 2024

Reception staff when i wanted to add one more night before going to the airport she didn’t know how to book for me

Location, cleanliness and food

Stayed in April 2024

You do have to cross the road to get to your room from the main reception and the toilet didn’t always flush well

Staff were very friendly and helpful, Zeed works very hard during the day to keep all of the guests happy The place was very clean and tidy and facilities were excellent

Stayed in April 2024

Room amenity.

Ther rooms are quite old (need renovation). The pools are not so big. The breakfast is very good. The staff is very good.

Stayed in April 2024

We didn't like the bathroom, it smelt faintly of urine and didn't seem to be completely cleaned. There was also a few hairs in the room when we arrived and a dead cockroach under the bed.

We really liked the staff, they were all so polite and helpful. We also liked the main lobby and the pool areas. We liked the area that the hotel was in and the breakfast choices.

Stayed in April 2024

Toilet facilities around the 2nd pool

Everything

Stayed in March 2024

Television not working, noisy air conditioner that forced us to change rooms.

Great Breakfast, fantastic location. Our third stay at Amari Koh Samui and never disappoints.

Stayed in March 2024

Resort was too busy, unable to get a lounger around the main pool on most days

Great room, good pool facilities & breakfast was great

Stayed in March 2024

Very expensive for the quality of rooms. We upgraded & spent a fortune just to get a better room. Our original Garden view room had a bad odor & the furniture was old

Breakfast was amazing; the beach & pools were fantastic

Stayed in February 2024

Power sockets not available beside the bed

Location

Stayed in March 2024

Air conditioning,noisy and repeatedly cutting out .Staff did attend to fix promptly but we had to reset it a few times Condensation was bad in room at these times

Views from balcony overlooking pool and ocean

Stayed in February 2024

1. While the main property/area was nicely renovated and cleaned, the rooms in the garden wing were quite outdates and missing good old deep cleaning. Renovation requires finances but cleaning not so much. It often felt as the bare minimum was done in terms of cleaning the rooms. 2. If you went after midday to the pool then it was quite difficult to get pool towels. We were told several times that they had run out of clean towels. 3. Naturally the sea carries rubbish and dirt to the shores and while we saw the staff cleaning the beach, it should have happened more often. This part of the beach and sand was covered with plastic and other rubbish which was really sad to see. Walk towards the south and you'll find cleaner parts of the beach. 4. At times it was difficult to communicate with the staff as it seemed that they mastered the basic phrases in English but not a lot more. Nothing major but made it somewhat challenging at times.

The main area: reception, restaurant, pool - all nice and well taken care of. The staff was generally nice and welcoming with some exceptions at breakfast service. The hotel is located at a nice distance from the busy area of Chaweng but still super walkable. The rooms were big and offered enough storage and breakfast had good choice of options for all preferences. Definitely not a 5* hotel but more like weak 4 but that was ok. Hotel premises were well taken care of and it showed how much work they put into maintaining the plants and lush greenery which was amazing.

Stayed in March 2024

I don’t know, maybe the only thing that bothered me was the fact that I got annoyed by mosquitos quite a bit.

There was a lot of choice for breakfast, from Asian to European style. Anything you want really.

Stayed in February 2024

The room did not fit a five star hotel as indicated and should be graded as 3-stars. The room is small and the decor is not appealing. Much too little cupboard space. We tried to change/upgrade our room and were told it is not possible, whixh was extremely disappointing

The staff were friendly and courteous

Stayed in February 2024

The thai food you serve is bland. i understand this is done because most of your guests are from countries that do not tolerate higher levels of taste intensity, but personally i was disappointed.

It was all good. We were quite touched by the "happy birthday" message on the bed for my wife, and also for the birthday cake you sent. A very nice touch, thank you.

Stayed in February 2024

Accommodation is a little bit tired, but very clean and comfortable still.

Resort style feel, with lots of lovely garden surrounds and nice open spaces. The hotel sprawls across a fair bit of land. 2 very nice pools, lovely breakfast overlooking main pool and North End of Chaweng Beach. Staff were very helpful and nice.

Stayed in January 2024

Nothing

2nd time to visit the Amari in Samui. Staff, food and service incredible as usual. Just a shame its in Chaweng which has sadly become a bit shabby.

Stayed in February 2024

The pool, location, staff, rooms, kids club. It was very family friendly

Stayed in January 2024

Great staffed nice rooms. I needed to move my room because there was an issue with the birth. They came immediately and help me relocate. The street separates the lobby from the rooms, but they have a crossing guard that is there most of the day and the evening, and that is awesome. The breakfast is the best I have had of any hotel. Such an array of different foods, and everything was delicious!

Stayed in January 2024

Nothing

Location, breakfast, rooms, Beach

Stayed in January 2024