“Bedroom exceptionally noisy because of garbage truck from 6.30 to 8 each morning. Room temperature controls did not work: temp was 65f and could not be changed. Main door code lock was almost unusable: unilluminated grey on black touch buttons that mostly didn't respond. Every entry required multiple attempts. And finally, Booking.com sent me several emails claiming the booking was "fraudulent". Contacted Sonder and they said this was a common problem. I have strongly suggested that they stop using you, not least because I have of heard many similar problems with your system.”
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