“I reserved the room from booking.com and received several emails saying that they were looking forward to our stay. when we called for the shuttle, we found out there was none, at 11:00pm. We were under the impression that they had shuttle 24/7. We had to hire a taxi, and when we arrived, Hampton did not have our reservation, even though I showed her our confirmation numbers from both booking.com and hampton inn. Long and short--we were stranded without a room at midnight in Chicago. This was the single worst travel experience we have ever had and we'll never use booking.com or hampton inn again.”
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