146 Maple Drive, Williamsville, NY 14026, United States of America
#7 of 11 hotels in Williamsville
Guests' ChoiceBased on 333 hotel reviews
7.3Cleanliness
7.8
Comfort
7.7
Location
8.3
Facilities
7.5
Staff
8.4
Value for money
7.7
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Bridget
United States of AmericaThe room was filthy and smell like urine. The floors were sticky the carpet was sticky. Everything was very dusty. I had to hire a cleaning company to come in and clean the room. I went there because I had a double knee replacement. I needed somewhere to stay until I could go home and make it up all the stairs. With the fifth of the place, I could have got an infection in my knees, which is why I had to hire a cleaning company. After the fact that I asked housekeeping to come in and clean it, and what they did was came in with a swiffer mop and Fabuloso, and sprayed the Fabuloso all over everything and use the swiffer, just spread the germs and dirt through the entire place. I asked for toiletries, clean linens, clean towels, and never received them for the entire two weeks that I was there.
Restaurants to order delivery from
Stayed in April 2024
Reviewed: April 25, 2024
Briar
Canada1) staff 2) hospitality 3) size
Don’t have to go far to the different rooms aka small hotel
Stayed in April 2024
Reviewed: April 25, 2024
Saeed
United States of AmericaBad staff. Not helpful. Despite me calling them earlier for a late check in., they cancelled my reservation and gave it to another person. Refused to give me room despite my payment. I had to call police at 2am in the morning and finally they gave me a room.
Location
Stayed in April 2024
Reviewed: April 9, 2024
Kelly
United States of AmericaWe were given a no smoking room that smelled so much of smoke it gave us both irritated throats and sinuses. The Gallons of air freshener used to cover up the smell were equally bad.
location
Stayed in April 2024
Reviewed: April 9, 2024
Elizabeth
United States of AmericaThe breakfast was a bag breakfast. When I went to get one they ran out. So, breakfast was not included for me. Coffee was in the lobby. No milk or half and half, just powdered creamer. It was awful. I went out for breakfast. Also, the internet had no password. It was open. That's not secure. There were no light switches near the bed. The over the bed light was too bright.
It was clean.
Stayed in April 2024
Reviewed: March 29, 2024
Mike
CanadaBathroom was a little older but had hot water and everything needed
Lots of grass area for pet relief
Stayed in March 2024
Reviewed: March 18, 2024
Andrew
United States of AmericaStaff
Stayed in February 2024
Reviewed: March 18, 2024
Andrew
United States of AmericaStaff
Stayed in February 2024
Reviewed: March 12, 2024
Balinda
United States of AmericaNothing
Clean, private
Stayed in March 2024
Reviewed: March 2, 2024
Setb
United States of AmericaNothing
Microwave
Stayed in February 2024
Reviewed: February 19, 2024
01storey
United States of AmericaN/A
All the staff members are excellent..
Stayed in January 2024
Reviewed: January 11, 2024
Martine
CanadaWe chose this hotel for the ev charger but there were none. The matress smelled of cigarettes. The room was old.
Stayed in January 2024
Reviewed: December 16, 2023
Kim
United States of AmericaBooking.com
Nothing booking messed up the reservation the hotel couldn't find it even with .my email from booking. Had to pay for the room again there . Trying to get a refund from booking no luck . Definitely will not use booking.com again
Stayed in December 2023
Reviewed: November 22, 2023
Louis
United States of AmericaVery close to the expressway, airport and food.
Stayed in November 2023
Reviewed: October 29, 2023
Andresha
United States of AmericaLiterally everything
Nothing
Stayed in October 2023
Reviewed: October 17, 2023
Sangeeta
United States of AmericaI got bit by bugs. The rooms were dirty. I have pictures.
Nothing my whole body is filled with bug bites from staying there. I have pictures.
Stayed in October 2023
Reviewed: September 22, 2023
Algarin
United States of AmericaN/a
N/a
Stayed in July 2023
Reviewed: September 9, 2023
Anila
United States of AmericaEverything
Nothing
Stayed in August 2023
Reviewed: August 31, 2023
Robin
United States of AmericaThere wasn’t any hot water available and was not going to be any until sometime the next day after check out. The management only offered a 10% discount for the inconvenience. Our stay was canceled in the system but I have still been waiting for our refund from Booking.com
The desk clerk was really nice
Stayed in August 2023
Reviewed: August 26, 2023
Robert
United States of AmericaDue to a gas leak, there was not hot water or heat the entire stay. We checked out early as a result. and was only offered a 10% discount for the nights with no hot water!!!
Location was perfect
Stayed in August 2023
Reviewed: August 7, 2023
John
Canadathe price seems to increase everytime we book
everything was as expected
Stayed in July 2023
Reviewed: August 1, 2023
Karen
CanadaThere wasn’t anything we didn’t like
Beds very comfortable and nice blankets not too heavy and very soft
Stayed in July 2023
Reviewed: July 28, 2023
Mary
United States of AmericaThe room smelled really bad.
needs upgraded
Stayed in July 2023
Reviewed: July 24, 2023
Ray
United States of AmericaLight fixtures were dusty
VERY CLEAN
Stayed in July 2023
Reviewed: July 23, 2023
James
United States of AmericaThe pillows was flat
The location and staff
Stayed in July 2023
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