Staff was very friendly. The house keeping staff was very polite and helpful. The toiletries were very high quality.

Stayed in May 2024

Bed was awkwardly positioned next to the window/walls. Aircon was a little loud. FYI no breakfast options but being so close to Times Square, it wasn't an issue.

Quiet, clean room, good sized bathroom, comfortable bed. Amazing location just off Times Square, perfect for 2 nights.

Stayed in May 2024

The room was small. Then AC was too loud. The key never worked properly.

The staff were great. The location was superb,

Stayed in April 2024

The location was great! The roo

Stayed in May 2024

staff was very friendly, Very good location, rooms are tiny but very clever designed

Stayed in May 2024

Great spacious room.

Stayed in May 2024

The view (back of the hotel) could’ve been better but ok, the rest was perfect.

Everything was perfect (location/room comfort/cleanliness/staff)

Stayed in April 2024

color of wall inr room

Location is super

Stayed in April 2024

The location was superb!

Stayed in April 2024

One of the lifts was out of action

Great location and great room

Stayed in April 2024

The hotel is most conveniently located near Times Square and is relatively close to anything interesting in Manhattan. The room was clean and comfortable; the staff were friendly and helpful. The lack of breakfast service would be the only blemish, but they are setting it up. The price is high by normal European standards, good by Manhattan standards.

Stayed in April 2024

*Maintenance in the next room until midnight and by 7 am our first night. Too much noise. *Bathroom needs non stick mat for outside shower. Huge!!! liability. No shower curtain, water all over the bathroom floor after a shower. Shower tiles not slippery but floor tiles are! One bath towel not enough. Not a good situation…

Location. Clean. Kind staff.

Stayed in April 2024

1 elevator for all floors and it is slow. Took forever and waited in line just to get into my room.

Room was great and clean. Only issue was check in time being pushed another 30 minutes after because no rooms were ready. Also my fridge was not working at all in the room and all food I put in there overnight spoiled.

Stayed in April 2024

in real life the room was disappointing..it didn't look as much as the photos shows.. the way to operate the shower is very uncomfortable.. it felt like a dorm room..

the staff are always sweet and welcoming..security was good too.. bed is comfortable..the location is good. overall worth the price for the location.. in nyc you're mostly outside.

Stayed in April 2024

An elevator was out; the Basic room was like a large closet and it didn’t even have a chair to sit in; yes, it did have a larger bed frame —a ledge to sit on but this is only ok for small people or younger folks who can manage this type of arrangement. Not for me ever again.

Closeness to everything

Stayed in April 2024

Great location, you can walk to a huge part of manhattan. Room was good as well

Stayed in April 2024

Windows are not sound proof (extremely noisy at night as it is right in the middle of Times Square), room is very small, and seems bigger in the photos.

Location is fantastic and the staff was helpful holding our bags before check-in and after checkout!

Stayed in April 2024

Due to the location and the hotel being surrounded by large buildings it is kind of dark.

Great hotel with a 5 min walk to Times Square. You do have to have in mind that it is really loud due to the location. We had to use earplugs (but were aware of it) so no complaint here. The staff was really nice and made us feel welcome. Room was not big but okay for two people and two small suitcases.

Stayed in April 2024

No inside restaurants or cafe. One elevator broken. Bathroom room had no shower curtain. Lightning was poor. Few amenities

Location. Refrigerator. Complimentary water. Front desk was helpful. There is parking ( at cost).

Stayed in April 2024

No coffee maker. Had I known there was a hot pot I could have brought coffee. No one likes instant coffee. Also, a rain shower makes it difficult for women who take a shower but prefer to not get hair wet. There are many women travelers and the room felt more geared towards a male. These are my complaints but otherwise really enjoyed my visit. Plus I ❤️ NYC!

The staff was very cordial and the bed was comfy. Had a very n8ce visit!

Stayed in April 2024

Very thin walls to next door guest and hallway so easily woken up if people return late and chat in room. One lift broken out of 2 and a looong wait as cleaners used same lift. Better knowledge on the city for European visitors needed for reception. Such as various types of places to eat, areas to visit, best guided tours, local dos and don'ts. Sustainability Wastage of changing towels way too often. An idea would be to add a sign seen in other hotels about "be kind to environment" and if guests need towels changed to leave on floor in bathroom when needing room cleaned.

Perfect location, very comfortable beds and super clean and fresh and stylish interior, great quality shampoo, conditioner and lotion. Friendly and knowledgeable staff at reception. Suggestions for better use of the room: - to add a small rail on wall next to sink to keep hand towels and a couple.of hooks by door to hang a wet jacket - change the round table to a square one. The round table is very inconvenient for beat utilisation of space - cannot make coffee, and read / write / plan the days activities without having to put stuff in th floor/bed. Had to move phone on the floor as in the way.

Stayed in April 2024

They forgot restock the bottle of waters everyday, even after we had ask for it two days in a row, however they were very receptive and gave us the water at the lobby when we asked for it. More light in the hallways would be great.

Nice place, super friendly staff, perfect location.

Stayed in April 2024

It was very loud, both street noise and from the hallway and neighbouring rooms. The room was far more dated in appearance than the pictures.

Great location and helpful staff. The room was a good size for one person but would be very tight for two as there was no way to access the other side of the bed than to climb over.

Stayed in March 2024

It wasn’t made clear that we needed to put a door handle note out if we wanted our room refreshed. Would have liked complimentary water and milk/cream for tea/coffee.

Location, comfortable beds and quiet.

Stayed in April 2024